The CEO of O2 UK, Ronan Dunne, has apologised for the poor performance of its mobile data network since the summer, especially in London. Dunne admits that the operator’s network was simply unable to cope with the surge in data usage by Mobile Broadband and iPhone users, though improvements are already working their way into the system.

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Scottish Labour's Economy and Skills spokesman, John Park (MSP for Mid Scotland and Fife), has called on the Scottish Tourist Board (Visit Scotland) and the British Hospitality Association (BHA) to include Internet access as a factor in hotel star ratings. Park has called for all of Scotland's hotels to offer FREE broadband access.

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BT has cast a shadow over the government’s Digital Britain commitment, which aims to make a minimum broadband speed of 2Mbps available to everybody in the UK by 2012. The operator is threatening legal action if proposals by Kip Meek – the Independent Spectrum Broker (ISB), which would involve extending current 3G Mobile Broadband licenses indefinitely, are carried forward.

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BT is facing complaints from rivals TalkTalk and Sky Broadband about the wholesale viability of its next generation fibre optic based broadband services ( FTTH / P , FTTC ), which are about to begin their commercial rollout around the UK. The ISPs are both demanding improvements to BT's wholesale product which they claim, currently lacks the flexibility to help providers differentiate themselves from rivals.

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The results from 1043 respondents to our latest monthly survey reveal that 42% of people rate 'Reliability' as the most important factor when picking a new broadband ISP, which is closely followed by 'Speed' (37%). Interestingly 'Price' is no longer seen as being the key factor, gaining support from just 15%.

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UK ISPs have warned that plans put forward by the recent Digital Economy Bill (here), which aims to tackle illegal music, film and software file sharing (P2P) among broadband consumers, could push up subscription fees by a staggering £25 extra per year.

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Broadband ISPs O2 and AAISP have come top in this year’s annual Thinkbroadband Customer Service Awards 2009. O2 came top of the "Large ISPs" list with a good Customer Service and Reliability rating of 75% and 68% respectively. By comparison AAISP came top of the "Niche [Smaller] Providers" list with an impressive score of 89% and 82% respectively.

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New and existing customers who subscribe to the Sky TV product online are being offered a whopping 6 MONTHS FREE Sky Broadband service with FREE calls to evening and weekend UK landlines. The deal includes Sky’s up to 20Mbps Unlimited package for free, which usually costs an extra £10 per month or £15 if you don't take the free SkyTalk service.

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