Posted: 01st Feb, 2010 By: MarkJ
Mobile operator Orange UK claims to have retained its position as the top Mobile Broadband provider in YouGov's latest Dongle Tracker survey of 2,037 adult users; conducted during mid-January 2010. Orange was ranked top for customer service, reliability, ease of use and upload speeds.
Asif Aziz, Director of Broadband and Home, Orange UK said:
"Retaining our position as the top mobile broadband provider in the UK is a great accomplishment which we’re really proud of. This win is recognition of our strong focus on network quality and brilliant customer service and its our aim to build on these, as well as the products and services we offer, to ensure our customers continue to benefit from a high quality user experience."
Overall Orange came top in an impressive 7 out of 15 categories, which includes being the best at installation, getting connected, staying connected, billing and reliability during the day + evening.
Sadly surveys like this are of little use to consumers without a greater summary of results. In particular it would be interesting to see how Orange rated for download speed.