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By: MarkJ - 10 February, 2010 (12:54 PM) - Score: 6711 - Security, Privacy
orange logoIt's reported that over 300 Orange UK subscribers have had their personal email addresses exposed after the operator sent a mass customer survey message via the CC field. Obviously they should have used the BCC field, which encrypts addresses, but failed to do that.

Ironically The Register reports that Orange's email contained a survey that sought customer opinions on how they thought the operators service could be improved smirk . [Insert Obvious Pun]. Orange claims to be looking into the matter but users have reported that the problem is still continuing and may now affect several thousand people.
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Comments: 8

asa logoJD
Posted: 10 February, 2010 - 3:08 PM
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Actually, its more like 1,080 subscribers, according to etrust.org. The issue has been reported to the Information Commissioner.
asa logoJanice Taylor Gaines
Posted: 10 February, 2010 - 4:06 PM
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I think David Scott is right: Most organizations enjoy “security” largely as a matter of luck. Anyone else here reading “I.T. WARS”? I had to read parts of this book as part of my employee orientation at a new job. The book talks about a whole new culture as being necessary – an eCulture – for a true understanding of security, being that most identity/data breaches are due to simple human errors. It has great chapters on security, as well as risk, content management, project management, acceptable use, various plans and policies, and so on. Just Google “IT WARS” – check out a couple links down and read the interview with the author David Scott. (Full title is “I.T. WARS: Managing the Business-Technology Weave in the New Millennium”).
asa logoAnnoyedwithorange
Posted: 10 February, 2010 - 7:22 PM
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Yep they sent this e-mail to me, at first I was expecting to recieve a million e-mails from people I don't know but I've had 8 luckily, but it is still a serious breach of privacy which i will be joining the masses in reporting
asa logoJ2O
Posted: 10 February, 2010 - 9:44 PM
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So far, as a recipient of two of these emails from Orange, I've received some 2215 individual email addresses, excluding duplicates.

The best bit, however, is that in sending out a "Recall Email" (whatever that's supposed to achieve) some 17 hours after the originals went out - the one I received was itself CC'd to over 1100 visible email recipients.

...and still no word from Orange...
asa logoTomTom
Posted: 11 February, 2010 - 1:06 PM
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Yeah, I also received the mass email.. That reinforces why i decided to leave orange. cheese

In complaing to the info commissioner what is the outcome??
asa logomc angry
Posted: 11 February, 2010 - 3:19 PM
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there seems to be a constant flow of not wanted emails.I do not think that orange bother to vet any emails that aren't wanted in fact how emails get to me that haven't even got my email address just someone i've never even heard of i do not know.
asa logoPaul
Posted: 11 February, 2010 - 3:44 PM
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Good point 'mc angry'. I am always recieving alias emails which are obviuosly not mine. After contacting an Orange employee, who regurgitates some rubbish from a script, they try telling me they have no idea who it belongs to and no record of said person plus no concern in blocking the other persons email from entering my inbox. Grrr
asa logodave
Posted: 12 February, 2010 - 1:49 PM
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theres more on this at
http://www.computerweekly.com/blogs/it-downtime-blog/2010/02/orange-sours-customer-relation.html

its actually more like 3000 people - 3 different lists of approx 1000 differnt email address's.
I am on the list and am not happy about this

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