By: MarkJ - 27 May, 2010 (8:03 AM) - Score: 6517 - Fixed Line Broadband
salem walesBT has quoted Beverley McCartney, a pensioner living in the rural Welsh village of Salem near Llandeilo (Carmarthenshire), a cost of over £150,000 to have broadband installed. The good news is that BT are willing to contribute £8,000 towards the costs but only if £129,613.54 +vat is paid first!

Mrs McCartney told the BBC News:

"I just laughed, I thought it was ludicrous in view of their profits. I phoned BT and said surely this is a typing error and the girl said 'No, there's been no mistake, other people have had bills for much more than this.'

I couldn't afford £2,000, let alone £150,000."

Indeed BT is correct. During the past 12 months we've seen several horror stories of how rural residents have been quoted astronomical sums just to get a basic broadband link. Usually the cost covers major exchange upgrade work and could conceivably benefit more than one person.

There are apparently around 50 homes in Salem. However we suspect that Mrs McCartney would have difficulty convincing all of them to share in the cost, about £3,000+ each, just to have a basic broadband ISP connection installed.

Chris Orum of BT said:

"There can be very rare cases where additional charges need to be applied because of an exceptional amount of work required to the network in order to provide service. These charges reflect the additional line plant and equipment needed to provide broadband to a particular location."

BT claims to be working with the Welsh assembly government on the Regional Innovative Broadband Support Scheme (RIBS), which seeks to tackle any remaining "not-spot" locations in the country. If asking a pensioner to pay £150k for broadband is the result then perhaps RIBS is not fit for purpose.

In the meantime we'd suggest that those who cannot get broadband in Wales visit the following website and register their details.
Broadband Notspot Registration Wales
http://www.bbwo.org.uk/broadband-3161

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Comments: 6

asa logoVM
Posted: 27 May, 2010 - 7:09 PM
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I think the lottery with the unclaimed jackpot should be paid for broadband for those peoples who couldn't get any broadband at all. It was disgusting of BT charged £150,000 just for a new installation ! What a joke BT are.
asa logoguest1
Posted: 27 May, 2010 - 8:10 PM
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150k to instal a copper core....Bargain!!
asa logoguest 2
Posted: 27 May, 2010 - 9:16 PM
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Has anyone ever thought of Satelitte Broadband?? A friend of mine is using Avonline Broadband in a not-spot area!
asa logoJT
Posted: 8 June, 2010 - 12:34 PM
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And its a 3.6 meg service, I bet that wasn't on offer for £150,000!
asa logoPS
Posted: 9 August, 2010 - 10:23 PM
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I have just been quoted just under 4,000 pounds to provide a new phone line to a rural farm in Devon, even though there is an existing 4 pair BT cable to the house!!!!
asa logoChristopher Marson
Posted: 1 December, 2010 - 10:52 PM
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We are a rural broadband ISP and we can empathise with this person and the problems they have experianced with BT. While we do not supply individual customers, we do help whole communities to get a fast connection and are currently looking for 2 pilot projects in the south West to supply rural broadband to.

If anyone reads this as we understand it's quite old, feel free to contact us via our website http://www.westcoastbroadband.net before Jan 2011 when we will select those two villages.

We can also help other areas around the UK and work with local authorities to install new services without the likes of BT.



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