Posted: 02nd Jul, 2010 By: MarkJ
Mobile operator Three (3) UK has scrapped its use of "
unlimited" wording when promoting Mobile Broadband internet data tariffs for its vast range if Smartphone's, which often hid more restrictive Fair Usage Policy (FUP) caps under the surface. The move mirrors a position taken by rival O2 last month (
here).
3 Mobile UK CEO, Kevin Russell, said that talking about unlimited data or unlimited anything "
when it's not unlimited" was "
one of the dumbest things I've done". Russell later told the BBC Click TV show that "
unlimited data plans are unclear and unfair".
In place of "
unlimited" Three (3) has added clear usage allowances of 500MB or 1GB (1000MB) to any mobile tariff that includes an internet data plan. In some cases this presents a doubling of the usage allowance that once existed, only to be hidden underneath 3's "
unlimited" promotions.
The move follows news last month that the UK Advertising Standards Authority (ASA) had launched a review into how internet services, specifically those offered by broadband ISP and mobile operators, are marketed. The review itself will take a comprehensive look at the use and abuse of misleading broadband speed and "
unlimited" claims (
here).
It's unclear how aggressive the ASA will be when it finally posts the outcome of this review. Consumers will be hoping that the ASA doesn't go soft and forces a greater degree of honesty within the market, allowing for a fairer comparison between all internet providers. We have seen far too many examples of ISPs claiming "
unlimited" and then employing contradictive restrictions in the small print.