Demon Internet Statement

We’ve recently seen quite an increase in the amount of heavy users on our business broadband products, and as a result we can’t continue to support completely unlimited use on these services so we need to introduce a Fair Usage Policy with peak hour usage restrictions.

Less than 0.5% of existing business broadband customers are heavy users and use in excess of the limits we are setting, so the majority of existing customers will not have to worry, and if you’re a new customer thinking of signing up you’ll probably be unaffected by the new limits too.

As you know we believe it’s important to be open, honest and very clear about usage policies, so the new Business Broadband Fair Usage Policy is outlined below:

BUSINESS 2+ / 2+ PRO

200GB during peak hours (8AM to Midnight) measured over a rolling 30 day period

Unlimited overnight allowance

BUSINESS 2000 / 4000 / 8000

100GB during peak hours (8AM to Midnight) measured over a rolling 30 day period

Unlimited overnight allowance

Demon Internet Statement 2

Following our online announcement regarding the introduction of a Fair Usage Policy on our Demon Business Broadband services, we would like to clarify that this excludes the Demon Premier Broadband services referred to in our relaunch press release. The Demon Premier Broadband services will continue to have unlimited usage.

Here at Demon we are committed to being open, honest and clear about any usage policies, so details of this latest change to the business broadband services has been posted on our blog and we are also emailing customers to advise them of the new FUP.

We believe that the new usage limits, which only apply between 8am and midnight, are very generous and very fair. Less than 0.5% of our current business broadband customers are anywhere near these limits and we have launched a new usage tracker on www.demon.net so that customers can monitor and manage their usage.

Many so-called 'unlimited' products from competitors are actually limited, and many will have limits set below ours. We also intend to use our judgement to unrestrict customers if they hit the limits by accident (e.g.caused by a virus or unauthorised staff use), certainly for first offences. We are trying to be honest, and fair, and provide great business broadband services.