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By: MarkJ - 9 September, 2010 (7:59 AM) - Score: 17844 - Fixed Line Broadband, Video
o2 uk broadband logoEarlier this week UK ISP O2 officially re-launched its fixed line broadband packages under new names, 'The Basics', 'The All Rounder' and 'The Works', while also doing away with its old "unlimited downloads" slogan and replacing it with a tighter Fair Usage Policy (full details). Today we learn that O2 has also imposed a much stricter Traffic Management policy, which strangles P2P and video streaming ( e.g. BBC iPlayer ) services. In some cases this will reduce customer speeds to the barely usable level of just 50Kbps (0.05Mb).

The harshest restrictions will naturally occur during the busiest times of day (typically the afternoon and evening), when O2 shape Peer to Peer (P2P - file sharing) traffic to a maximum throughput of just 50kbps.
o2 uk 2010 broadband traffic management

Customers of O2's other BT-based fixed line broadband package (O2 Access) have of course been subjected to similar restrictions for some time now, although unbundled ( LLU ) users have previously been able to avoid such tight limits.

In fairness, O2 has at least been open by publishing its restrictions (further details), while many other ISPs still prefer to keep them under wraps or behind vague lines of FUP text. Never the less this will be viewed as quite disturbing by some, especially given that the new packages already have soft FUP usage allowances (i.e. The Basics (20GB), The All Rounder (100GB) and The Works(250GB)).

However those who might be thinking about switching ISP would do well to hold tight. New Ofcom and ASA rules are due to surface soon that could force a lot more providers to be open about any restrictions they impose, although we do say "could".

One interesting point to make about Traffic Management is that, at some extremes, it could conflict with the government's promise to make a minimum download speed of 2Mb available to everybody in the country by 2015. Sadly though, the USC is not a legal "obligation". Credits to Thinkbroadband for spotting O2's change.

One final point to make, O2's new restrictions are not clearly visible or linked to from the related package detail pages. Testament to this is the fact that it took several days before the changes were even spotted and we did do some extensive hunting.
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Comments: 8

asa logoRowley
Posted: 9 September, 2010 - 8:35 PM
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Is this for all customers or just new ones?
asa logoRookie
Posted: 10 September, 2010 - 1:59 AM
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Most likely new ones. If you signed up for an unlimited one they have no right to change it. if they do, you can cancel your. Internet with no charge. Because your contract agreement has been violated
asa logoRowley
Posted: 10 September, 2010 - 4:50 PM
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Thanks for that. I got an email back this afternoon from them confirming that I was still on my old package.
Makes them look less appealing to new customers though.
asa logoRichard
Posted: 10 September, 2010 - 10:31 PM
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I wont be joining 02 in the near future
asa logoEvan
Posted: 15 December, 2010 - 7:33 PM
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I am looking currently for a new ISP without traffic management...

it wont be O2 now ...
asa logoJohn
Posted: 1 January, 2011 - 10:09 PM
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I have been with O2 for 2 years and recently renewed on the "All Rounder" package.I immediately started getting problems watching You Tube and BBC Iplayer videos,constantly re-buffering.This is due purely and simply because O2 are throttling video streaming 24/7.The crafty part is that your line speed test will not show this.My measured speed is 800Kb as per the BBC Iplayer streaming tester,using Firefox browser.
I have asked for a MAC code as the service is now useless.
O2 not now recommended.
asa logoE
Posted: 17 February, 2011 - 9:50 PM
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Just got off the phone from O2, I asked them why I could no longer watch iPlayer, Youtube, use Spotify etc. They told me I was being traffic managed to these limits because I am on the Access package... I've never changed package or renewed my contract so this is for all customers on Access at least. I even read the bloke the email they sent me about traffic management in 2009, which said they would be prioritising streaming! That was the last contact I had from them on the subject, so I am rather fuming at how long I have put up with this broken service.
asa logoE
Posted: 23 February, 2011 - 11:25 PM
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Asked for my MAC last night, it arrived today, and suddenly I can stream again! Hmmm....

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