The UK communications regulator , Ofcom , confirmed yesterday afternoon that it had opened a new investigation into whether or not TalkTalk had mis-sold its fixed line phone services or switched consumers lines without their consent.


It's understood that Ofcom began its investigation after it noticed a not insignificant number of consumer complaints about the ISPs behaviour. Customers who order the ISPs broadband service must also take their phone line service too as both operate off the same fully unbundled ( LLU ) network.

The move is only the latest blow for TalkTalk, which recently displayed lower than expected growth in its broadband subscriber base and was criticised after it breached telecoms rules by issuing bills for services that had not been provided (here). Not to mention the email migrations woes of last month and concern over their monitoring of customers website (URL) visits.