By: MarkJ - 14 January, 2011 (11:31 AM)
talktalk uk fttc fibre optic broadbandInternet and phone provider TalkTalk UK has officially begun taking registrations for its new Fibre Optic Boost upgrade. The broadband service add-on, which will use FTTC technology to offer download speeds of up to 40Mbps (plus uploads of up to 2Mbps), was revealed without much fanfare last December 2010 (here).

Little is known about the optional upgrade, which will be made available to both new and existing customers, although some sources indicate that an extra monthly fee of +£12 could be charged on top of what customers already pay. However, finalised pricing is not yet known.

Tristia Clarke, TalkTalk's Commercial Director, said:

"We are seeing increasing demand for superfast broadband and our Fibre Optic Boost is a great way to ensure seamless connectivity and high upload and download speeds. This boost is ideal for a wide range of customers, such as families who all want to be online at the same time, people wanting to stream HD content, or gamers needing lightning quick response times.

The installation process is straight forward as an engineer will make a home visit to get the connection up and running. We expect this boost to be very popular and will be aiming to make it available to as many people as possible."

TalkTalk claims to be currently rolling out its "Fibre Optic coverage" as it looks to make it "available to the majority of homes in the UK". Customers wishing to see when the upgrade will be available, and what speed they can receive, should be able to find out below.
TalkTalk Fibre Optic Boost Signup
TalkTalk informs us that the boost will be launched soon, with prices being confirmed in the next few weeks. Each upgrade will also come with the necessary connection hardware and an engineer installation at your home.
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Comments: 19

asa logoVM
Posted: 14 January, 2011 - 12:31 PM
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stay away from talktalk, they rubbish speed, poor customer service from indian call centres who often ingorning uk customers. DO NOT ORDER IT.
asa logoAlex
Posted: 14 January, 2011 - 1:47 PM
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"they rubbish speed"
"who often ingorning uk customers"
Despite being in India or wherever the support is based, their English is still better than yours mate. Although admittedly their accent can be a bit of an issue sometimes.
asa logoAnj
Posted: 14 January, 2011 - 1:52 PM
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Just use the Talktalk members site forum. The Customer Service agents monitoring that board will sort out your probs without having wait for hours on the phone.
asa logounhappy
Posted: 14 January, 2011 - 5:15 PM
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im not happy with speed at all.
i was using sky before n it was much bettertongue
asa logotalktalk
Posted: 14 January, 2011 - 6:01 PM
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realy crappy service from talktalk
asa logoJESUS
Posted: 14 January, 2011 - 6:41 PM
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Will talktalk have a news server on the fibre service, as currently they dont provide it.
asa logoADSL guy
Posted: 15 January, 2011 - 2:58 AM
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Well they can't provide a fiber service if bt haven't installed FTTC in your area, and i would strongly advise against entering your number into the how fast can you get box, unless you want lots of unwanted sales calls from them,
asa logoMarkJ
Posted: 15 January, 2011 - 6:07 AM
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That's a good point, already had one as a result myself :) . I complained about that to TalkTalk last year as well.
asa logoKyle
Posted: 15 January, 2011 - 10:42 AM
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Yes, the website was recently changed from "we may call you to discuss your requirements" to "we will call you to discuss your requirements". I take great pleasure in hanging up after I tell them what I think of their shoddy practices.
asa logotalktalk
Posted: 15 January, 2011 - 12:18 PM
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they shouldn't ring up customers after enter both post code and phone number on the website. they shouldn't do that unless it up to the customers to ring up talktalk saleperson if they want the order to go ahead. talktalk kept phoning me once a week and try pressure me "I will put the order through for you now" and i kept shouted "NOOOOOOOOOO DON'T YOU DARE!" and the person say "Oh I thought you want talktalk cos you put post code and telephone number mean you want the service with us"

Cheeky of talktalk. Ofcom should do something about it.
asa logoPingu
Posted: 16 January, 2011 - 8:06 AM
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I put my nuber in and got a prediction of 31Mbps. On up to 24 i get 2Mbps. I would be quite happy with the 10Mbps that many people get on the same deal. But no. To get a good speed i must pay extra. This is just a tax ont the people that live a long way from the exchange.
asa logoMarkJ
Posted: 16 January, 2011 - 10:11 AM
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New technology always costs more, it's not a tax but just how capitalism and economics work.
asa logoMightyDeuce
Posted: 19 March, 2011 - 11:17 AM
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I have been with Talk Talk for a while now and find them to be stable with no slow downs. I get 9 meg solid which is far from the "upto 24 meg" but is what the estimated speed for my connection is.
I was having issues with speed fluctuations but i recently changed the MTU setting in the router from 1432 to 1400 and it made a massive difference.
I have also had dealings with their tech support and although long winded you get there in the end.
All in all I would recommend them.cheese
asa logomelissa
Posted: 30 March, 2011 - 9:19 PM
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I've been with Sky for TV and telephone and broadband and also with Talk Talk and the speed is the same at 2.94meg the actual speed i get is because I'm not close to my exchange. sky and talk talk use the same open reach line so there is no difference in speed unless you are with virgin who don't use open reach cables.
asa logoMike
Posted: 13 April, 2011 - 2:49 PM
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I already pay for up to 24 meg and only get 6 meg on a perfect line and only 2.23 miles from the exchange.

Why should you have to pay an extra 10 month for fttc to get 40 meg.

Shouldnt those on 24 meg get an automatic upgrade to get atleast the 24 meg they already pay for?
Its the least Talk Talk should do for those already paying for a service they dont get.

I do have to say that I have always praised tech support for their support I have never had any problems with the staff. Cant say the same for the company !!
asa logoscotty
Posted: 27 August, 2011 - 1:22 PM
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been with tt for two and a bit years,imo it has a good cs and my speeds are as fast as there fo,i get 20meg down and 1meg up keep up the good work tt
asa logosmokey
Posted: 7 September, 2011 - 11:14 AM
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for all there customer service is not great and my adsl broadband kept going down and they could not fix it, i now have fiber optic in and im arveraging 23meg and the line has never went down in a month so far so good, at the moment i am impressed with there fiber optic however the customer service needs upgrading and brought back to the uk instead of south africa
asa logohey
Posted: 10 September, 2011 - 1:20 PM
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ding dong lulabying bings
asa logosteve beet
Posted: 2 January, 2012 - 12:02 PM
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Well i must say i was with bt before talktalk and bt do have better customer service but saying that any problems ive had with my talktalk broadband and line have been rectified pretty quickly and the help lines are getting better i only get 2.7mbs and with everyone else its below 2mbs so i think talktalk are giving a good cheap service compared to everyone else and i know they are trying to get better with there customer service and i live in a small village and i have fibre optic boost coming soon to my area which bt wont do for a long time becuase not enoi=ugh customers i THINK THEY ARE ONE OF THE BEST PROVIDERS FOR THE MONEY

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