By: MarkJ - 11 February, 2011 (7:34 AM) - Score: 10258 - Fixed Line Broadband, Security
emailvirgin media business ukUK ISP Virgin Media Business has revealed that 69% of office workers cannot send or receive emails larger than 10MB (MegaByte's) in size, which rises to 89% for messages larger than 15MB. These restrictions mean that many people are unable to share large documents, slideshows and video content by email, with big messages often bouncing back.

Virgin's Executive Director of Commercial, Andrew McGrath, said:

"Organisations should question why they have these limitations in place. Originally they were introduced to conserve bandwidth, but advances in networking and communications technology mean that such tight restrictions are no longer necessary. And in some cases they might be causing more problems than they solve.

By reviewing these restrictions, companies could make it easier for workers to communicate, whilst freeing up time for busy IT staff so that they can focus on the really exciting, big idea stuff."

In fairness the situation is often a little more complicated than that, especially if your recipient is stuck with a slower connection. Likewise some email servers can be a lot slower than the internet connection itself because they are often operated remotely and may not be given as much bandwidth priority.

Both of these factors can easily cause larger attachments to clog up inboxes and delay the delivery of other messages. At least some of this can be solved by enabling "Message Previews", which allows the email to be previewed before you choose to download the entire content.

However it's fair to say that the email service itself hasn't changed all that much since it was first introduced back in the early 1980's. It was never really meant to carry big file attachments and these days P2P, Cyberlockers (file storage/sharing websites), FTP and sometimes even Instant Messaging (IM) are better solutions. Provided your ISP doesn't penalise all P2P/IM traffic of course.
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Comments: 7

asa logoAndrew Bonar
Posted: 11 February, 2011 - 9:08 AM
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Email was not designed for, not intended for and should not be used for massive file transfers.

Email me the link, use ftp, dropbox or what have you. Terrible thoughts from Virgin in my opion

Andrew @ emailexpert.org
asa logoNick Shepperd
Posted: 11 February, 2011 - 10:15 AM
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What a damn silly idea!

surly this is going to cause more issues with peoples mailboxes clogging up, and more support calls!

not everyone will be able to support the bigger attachments and it is not what email was designed for!

use something more appropriate, cyberlockers, file hosting websites, sharepoint - anything but email!
asa logoBoogar
Posted: 11 February, 2011 - 10:15 AM
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"restrictions are no longer necessary"

How to kill an Exchange server in one easy step..
asa logoDavid Norris
Posted: 11 February, 2011 - 10:49 AM
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We got lumps of it round the back
asa logovirgin_pete
Posted: 11 February, 2011 - 7:16 PM
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funny how virgin themselves don't accept emails over 5mb!
asa logojc
Posted: 13 February, 2011 - 9:53 AM
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Once again Virgin appear show their ignorance of basic technical issues. Using email to send large files is like using the Royal Mail as a removal company.
asa logoSomeone
Posted: 15 February, 2011 - 9:09 PM
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@virgin_pete:

The individual-email limit for residential customers is currently 20MB. A change in limits occurred when Virgin Media outsourced this email service to Google. I can well believe that customers of Virgin Media Business are still limited to 5MB per inbound and outbound email, as business email is still provided by the old, in-house servers.

I can only assume that Andrew McGrath is in the process of ‘softening up’ his business customers for a transition to Google-provided email. Many residential users don’t mind the use of Google, but business users are going to be less happy about the possible transfer of their email: Virgin Media Business => Google => US Government => Rest of World.



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