IDNet Expands FREE UK Technical Support Coverage to 24 Hours Daily
Posted: 28th Jul, 2011 By: MarkJ
UK ISP IDNet has confirmed that its "Out of Hours" messaging service, which allows broadband customers to report faults outside of business hours, is being replaced by true 24/7 support on its free phone (0800) number.IDNet Statement
As you will appreciate, due to the very small amount of calls we receive during these times, it was not previously realistic to employ staff 24/7 on the chance one or two calls might come in.
However, many of our valued Customers voiced concern with the inability to actually speak to a member of the Support Team outside business hours. In today's increasingly 'on-line' society we understand that Customers can feel undervalued by some companies when they are constantly met with email only assistance and off-shore call centres.
It is for this very reason that IDNet are committed to providing free UK based Support and in a further effort to maximise Customer Satisfaction we are pleased to announce the introduction of 24/7 Support.
As you will appreciate, due to the very small amount of calls we receive during these times, it was not previously realistic to employ staff 24/7 on the chance one or two calls might come in.
However, many of our valued Customers voiced concern with the inability to actually speak to a member of the Support Team outside business hours. In today's increasingly 'on-line' society we understand that Customers can feel undervalued by some companies when they are constantly met with email only assistance and off-shore call centres.
It is for this very reason that IDNet are committed to providing free UK based Support and in a further effort to maximise Customer Satisfaction we are pleased to announce the introduction of 24/7 Support.
As of yesterday customers can now contact IDNet Support for technical assistance at any time of the day or night on their usual free phone number 0800 331 7000.
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