By: MarkJ - 14 September, 2011 (12:40 PM)
virgin media uk superhubvirgin media uk best broadband ispCable operator Virgin Media has finally released the long awaiting R30 firmware upgrade for its much troubled SuperHub (NetGear VMDG480) broadband ISP router, which is supplied alongside their latest 100Mbps (100), 50Mbps (XXL) and 30Mbps (XL) packages.

The SuperHub has suffered from a multitude of problems since its release earlier this year (Broadband Speed Problems with New Superhub Routers). Multiple firmware updates have since been released to tackle the issues but some of the biggest problems, such as with poor Wi-Fi performance and the lack of a Modem Mode have persisted; until now.

Virgin Media's Support Team Staffer, Mark Wilkin, said:

Our R30 firmware includes the following changes:

1. Adds the Modem Mode feature.

2. Incorporates fixes for lock-ups (where the Super Hub appears unresponsive to traffic and the admin pages are unavailable) and reloads (where the Super Hub would reload for no apparent reason) while under heavy load in 2.4 and 5 GHz wireless modes. These symptoms were caused by a memory leak in the 2.4GHz and 5GHz wireless driver. As part of these fixes we've changed the number of channels available under 5GHz to 4.

Note: 5GHz performance can vary as although it handles interference from other wireless routers better than 2.4GHz it's ability to penetrate walls, doors etc is less. We also recommend you site your Super Hub away from central heating radiators, foil backed wall board and plasma screen TVs if you're using wireless, as these items have been known to cause issues leading to poor wireless performance.

So far the early feedback appears to have been positive and Modem Mode is finally allowing customers to use another/better router for managing their home networks, which is a rather poor situation for Virgin Media to find itself in. The operator has also pledged to continue upgrading fixing the FailHub SuperHub as required.

Customers are being advised to update their SuperHub's by simply turning it off at the socket for 60 seconds and then back on again, which should trigger the appropriate process and hopefully won't end the world as we know it. Hopefully cheese .
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Comments: 8

asa logoVM
Posted: 15 September, 2011 - 11:19 AM
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Before on R26, got solid speed of 97.58Meg (D) and 9.74Meg (U) and now on R30 bad speed of just 37.42Meg (D) and 2.81Meg (U) and I had tries switched off for 60 seconds and switched back on 8 times and the same still slow and worse. Thank you very much virgin media for ruining my 100 Meg. I am fed up with it. Virgin Media shouldn't let the customers to test beta as it virgin media own responsible to test it themselves because the customers just pure greedy and want to use other wireless router such as modem mode and bridge.
asa logoDeduction
Posted: 15 September, 2011 - 5:21 PM
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The issue is the router and its firmware, something Virgin have little control over, i doubt they will choose Netgear as the supplier next time around.
All Netgear routers which came out in the past year or so have had poor support with little to no firmware updates and numerous bugs unaddressed. Shame because they used to produce some quality but pretty inexpensive stuff.
asa logoJames
Posted: 16 September, 2011 - 2:01 PM
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I have Virgin Media in my house, basic package. When it was installed it had great speeds and over a period of a few months while the download speed remained constant the upload speed fell away from 1Mbps to an average of 200kbps. I contacted Virgin Media and they couldn't find any issues. Not once did they suggest that they should replace the router.
asa logoDaniel
Posted: 16 September, 2011 - 3:16 PM
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I too suffer from very slow speeds all the time and wireless is even worse. I think they should provide only modems that retain better speeds.
asa logoDeduction
Posted: 16 September, 2011 - 10:13 PM
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@James sounds like something was always wrong with your connection if it only ever got 1Mb speeds, do you mean 1MB? That would put it closer to the bog standard 10Mb bottom end service Virgin offer.

@Daniel Wireless speed is down to equipment and environment. Doesnt matter what equipment or the provider in some homes thruput is bad. My house for example has real concrete walls not modern day plasterboard rubbish and i basically can not run wireless in my home at a decent speed or strength (not that i would want to for numerous reasons).

I frankly am amazed people that are intersted in speeds like 50Mb and 100Mb expect wireless to perform as good as a hardwired connection, if never does in my experience and never will. Wifi frequencies are basically a garbage zone when it comes to the airwaves.
asa logoDeduction
Posted: 16 September, 2011 - 10:19 PM
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Im not a Virgin user but i think SOME (and only some) of the bashing they have had over their new superhub has been a bit unfair, the wireless performance is down to the equipment rather than the service itself.

It also suffers other issues. While i agree it can be argued Virgin should had tested it first, i suspect they as a company thought they would be getting a quality bit of hardware for their customers as Netgear are a worldwide known brand. Unfortunately in the past couple of years Netgear equipment for some of their product range has been very poor and it seems Virgin got lumbered with a lemon.

Personally i think Virgin should be applauded they have worked with Netgear to get the firmware updated FINALLY! Shame the same cant be said for other Netgear products in the past year or two.

I suggest people scrap wireless with it and buy a decent router. and use the hub as modem only
asa logoBamBam
Posted: 24 November, 2011 - 10:35 AM
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That is all very well saying use modem mode, but after doing alot of test. The superhub regardless using modem mode or not, it gives very poor performance in download speeds.

My speeds ranges from 35 Mbps - 97 Mpbs
Also since having my modem taking away by an engineer, which I wish he had'nt and using the superhub my gaming ping is always elevating now, which I always had a great ping around 7 - 12 ms ping in css with my modem.

They should work on a replacement. that would make alot of peeps happy.
asa logoLaura Boyle
Posted: 29 March, 2012 - 8:30 PM
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I was told that by getting the superhub I would be able to upload sound files to send to clients. This I did in good faith & now can not get any files to upload.

Virgin say that there is a fault on their server & that it will be fixed MID MAY 2012 (I type 25th March 2012).

I was told that I would be refunded for my loss of service but not my LOSS OF BUSINESS

I think Virgin Media are EXTREMELY POOR & don't look after their long standing customers properly.


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