Mobile operator and ISP O2 UK has quietly announced that its top-end Home Broadband packages - 'The All Rounder' and 'The Works' - have ditched their previous usage allowance guides and returned to offering "truly unlimited downloads"; unless of course you make "excessive" usage.O2's Home Broadband packages can also be bundled with O2 Home Phone (line rental and call) services from £7.50 per month or an existing O2 Mobile contract; the latter results in additional savings off the standard monthly broadband price (about £5 per month).
O2 Statement
We're enhancing two of our Home Broadband packages, The All Rounder and The Works, to give customers truly unlimited downloads.
Truly unlimited downloads means that O2 customers have complete peace of mind that they won’t incur any extra charges or changes to their broadband package no matter how much they use it.
The two packages have been updated to give customers on these services the best customer experience. The move to truly unlimited downloads follows a review of customers’ activity and responds to customer needs and usage habits.
We're enhancing two of our Home Broadband packages, The All Rounder and The Works, to give customers truly unlimited downloads.
Truly unlimited downloads means that O2 customers have complete peace of mind that they won’t incur any extra charges or changes to their broadband package no matter how much they use it.
The two packages have been updated to give customers on these services the best customer experience. The move to truly unlimited downloads follows a review of customers’ activity and responds to customer needs and usage habits.
In addition O2 still has several special promotions running. For example, customers who have been with O2Mobile for more than two years can get 6 months free Home Broadband, while new customers can take the 3 months free Home Broadband option.
O2 The BasicsHowever it must be pointed out that O2's website still makes reference to a Fair Usage Policy (FUP) that confirms "there is no limit on the monthly network usage" for the above packages. But anybody who continues to make "excessive" use of the service after a warning could find that O2 "may terminate or suspend your Services".
Up to 20Mb Download Speeds
Up to 1.3Mb Upload Speeds
Usage Allowance: 20GB FUP
100 web texts a month
Free Wireless Router Modem
McAfee Security Software (1 computer)
Price (Existing O2 Mobile User): £8.50 per month
Price (Non-O2 Mobile Users): £13.50 per month (+£25.53 one-off connection fee)
O2 The All Rounder
Up to 20Mb Download Speeds
Up to 1.3Mb Upload Speeds
Truly unlimited downloads (FUP)
200 web texts a month
Free Wireless Router Modem
McAfee Security Software (3 computers)
Price (Existing O2 Mobile User): £12.50 per month
Price (Non-O2 Mobile Users): £17.50 per month (+£25.53 one-off connection fee)
O2 The Works
Up to 20Mb Download Speeds
Up to 2.5Mb Upload Speeds
Truly unlimited downloads (FUP)
500 web texts a month
Free Wireless Router Modem
McAfee Security Software (5 computers)
Free Static IP
Price (Existing O2 Mobile User): £21 per month
Price (Non-O2 Mobile Users): £26 per month (+£25.53 one-off connection fee)
Sadly O2 does not define what "excessive" is, which has traditionally been one of the reasons why consumers often get so frustrated with such claims. The move, which is similar to one recently made by Orange UK (here), comes ahead of a ruling by the Advertising Standards Authority (ASA) concerning how ISPs should use "unlimited" style wording. Either O2 are taking a gamble or they know something that we don't.
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Comments: 18
wirelesspacmanPosted: 22 September, 2011 - 3:07 PM
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So ...
"our unlimited broadband is truly unlimited as long as you do not make excessive use of it"?!?
AlchemyPosted: 22 September, 2011 - 3:36 PM
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Truly unlimited and fair usage? Care to pick one? It either is or it isn't
BTPosted: 22 September, 2011 - 4:27 PM
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If there is Unlimited and FUP on it, then it will not class as Unlimited anyway, they should ban "Unlimited" if there is FUP policy on it.
Sky is the only unlimited with no FUP at all but you have to be with sky network to benefit from it.
Martin Pitt - AquissPosted: 22 September, 2011 - 4:32 PM
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@BT Not so. We have been offering an unlimited service without a FUP for nearly 3 years. Not once have we queried a customers levels of usage.
http://www.aquiss.net/broadband-unlimited.php
DeductionPosted: 22 September, 2011 - 5:01 PM
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@Wirelesspacman...
Exactly what i was thinking :) Dont see how they will get away with this with the new guidelines, which are sooner or later going to be bought in. You cant say in one breath usage is "truly unlimited" and in the next say unless its "excessive". Using the word Truly makes things even more contradictory.
I suspect its nothing more than a desperate attempt to win back the thousands of customers they have lost and which there was a story about not so long ago...
http://www.ispreview.co.uk/story/2011/07/28/o2-uk-and-be-broadband-decline-to-652900-fixed-line-isp-subscribers.ht
ml
Too little too late, still no fibre service offered, previous to that you screwed customers by introducing limits.... They would be insane to go back.
BTPosted: 22 September, 2011 - 5:50 PM
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Martin Pitt - Aquiss - please stop lie! You have FUP policy here: http://www.aquiss.net/downloads/aquiss-aup.pdf
LouisbsPosted: 22 September, 2011 - 10:13 PM
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Thats the AUP and i see nothing referring to traffic limits.
DeductionPosted: 22 September, 2011 - 11:45 PM
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Yep i see nothing there either about use limits or any wooley terminology.
Infact Aquiss and many of the other smaller LLU C&W providers seem to be some of the few remaining that are unlimited.
RickPosted: 23 September, 2011 - 6:32 PM
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bring back the good old days of bb when there was no limit to what data you could munch on!!!
DeductionPosted: 24 September, 2011 - 2:14 AM
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QUOTE"But do o2 still employ traffic shaping?"
It appears so and to stupid speeds, you can forget about P2P on all the packages and even gaming on the lower and mid tier packages.......
http://broadband.o2.co.uk/home/trafficmanagement.jsp
PATHETIC! Avoid like the plague (took several clicks to find that buried away info also)
DeductionPosted: 24 September, 2011 - 2:21 AM
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LOL looking at a few more bits and pieces of their so called info pages on packages they do not seem to know the difference between a Megabit and Megabyte either ROFL
Its very evident when you see them use a bunch of mix and match terms including "meg" "Mb" "mb" "MB" i spose they thought if we call a unit of measurement everything possible we are bound to get it right on atleast one page
Faqs and info written by the non-trained, non-technical and most definitely non-sensical
Shambolic is being polite! Amazed considering how big a company they are.
HMYPosted: 24 September, 2011 - 9:02 PM
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I just checked their site.
They may say truly unlimited on their package deals.
But if you check the Fair Usage Policy they still say 100GB for the All Rounder and 250GB for the Works.
I'm not sure BUT I don't think that O2 knows what "Truly Unlimited" means.
ErikPosted: 20 February, 2012 - 5:31 AM
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Hey Sis! tnahks for dropping by my site. i was surprised with sun's good connection, i actually expected less. but am happy it turned out ok. really need to have a stable connection.
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