Cable provider Virgin Media UK has, following an initially botched email notice, issued a small correction to last week's £110m plan to double its customers broadband speeds (original news). Under the amendment Virgin's existing 50Mbps (Megabits per second) customers will now get a speed boost of 120Mbps (12Mbps uploads) instead of the originally planned 100Mbps.Virgin Media Statement
"Following our announcement last week that we are doubling the broadband speeds our cable customers receive, we’ve started to write to let them know how it will work and what to expect. Our first email, intended for our 100Mb customers, was accidentally sent to some customers on other tiers which may have led to some confusion.
We’re sorry for any misunderstanding and will be writing to customers again soon to clarify how the upgrade will affect them.
In the meantime, as part of our double speed programme we are delighted to confirm that 50Mb customers will actually be upgraded to 120Mb, meaning even more Virgin Media customers will be able to take advantage of the fastest broadband speeds in the UK."
"Following our announcement last week that we are doubling the broadband speeds our cable customers receive, we’ve started to write to let them know how it will work and what to expect. Our first email, intended for our 100Mb customers, was accidentally sent to some customers on other tiers which may have led to some confusion.
We’re sorry for any misunderstanding and will be writing to customers again soon to clarify how the upgrade will affect them.
In the meantime, as part of our double speed programme we are delighted to confirm that 50Mb customers will actually be upgraded to 120Mb, meaning even more Virgin Media customers will be able to take advantage of the fastest broadband speeds in the UK."
Some suspect that the seemingly unplanned move could be aimed at defusing any confusion over the botched email update. Either way customers will probably be pleased. It's understood that the 50Mbps to 120Mbps upgrade will now occur, unlike the other boosts, in two phases. Customers will first be lifted to 100Mbps, as originally planned, and then to 120Mbps at a later date.
As before the mass deployment of Virgin's faster speeds will start in February 2012 and continue for over 18 months with completion expected to occur by the middle of 2013.
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Comments: 4
EminaPosted: 19 February, 2012 - 6:46 PM
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Sounds like a ptrety good offer but I don't think I could trust Virgin to be my ISP after they came out in favour of the Digital Economy bill. Don't get me wrong, I'm against illegal downloading and I understand their position but I'm not going to risk being blamed for someone else's crime.
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