By: MarkJ - 10 February, 2012 (1:02 PM)
bt openreach uk broadband telecom vanHomes and businesses in the Welwyn Garden City (Hertfordshire) and surrounding areas (related dialling code - 01707) are being affected by a serious outage of broadband ADSL services today.

The problem, which is believed to have started at around 9pm on Thursday (9th February), was apparently caused by malicious damage to five of BT's cables. Customers of several ISPs (e.g. AAISP , Eclipse Internet , BT etc.) are understood to have been affected by the situation.

Unfortunately the damage is so serious that some residents could be left without internet, and potentially also telephone, access until sometime on Saturday. The next official update from BT isn't expected until later today or tonight.

Major outages like this are most often caused by building mistakes (e.g. diggers cutting through vital telecoms lines), vandals or thieves whom pull the copper cables out of the ground before selling them on via scrap yards.

UPDATE 13th February 2012

BT finally managed to resolve the problem late on Saturday (11th Feb 2012) afternoon (around 4pm).

UPDATE 13th February 2012 - 12:34pm

The Watford Observer has confirmed that the cable damage was caused by an attempted cable theft.

Hertfordshire Police's Assistant Chief Constable, Alison Roome-Gifford, said:

"We can confirm that the problems have been caused by the attempted theft of cabling and this is being fully investigated by the dedicated Operation Devon (metal theft) team whose role it is to prevent and detect these crimes."

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Comments: 16

asa logoDeduction
Posted: 10 February, 2012 - 2:56 PM
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Has anyone ever noticed how any major outage is everyones fault except BTs.
asa logoYou
Posted: 10 February, 2012 - 3:13 PM
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Yeah, we should open an investigation just incase they're paying thieves to deliberately sabotage their network!

Re-adjust your tin foil hat sir :)
asa logoDeduction
Posted: 10 February, 2012 - 3:30 PM
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Where does it state this outage is anything to do with theft?
For all we know it could be roadworks, a BT mess up or something else.
Either way i suspect someone other than BT will be blamed.
Which ISP do you work for "you"? I only ask as elsewhere you indicated you had issues signing up to the CISA scheme.
asa logoYou
Posted: 10 February, 2012 - 3:39 PM
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They were obviously after the copper and damaged other cables in the process, no other reason for damaging cables themselves

It happens all the time, not just to BT - copper is worth quite a bit these days!

It is "CISAS" and who I work for is irrelevant
asa logoFibreFred
Posted: 10 February, 2012 - 3:50 PM
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Good to see they are on the case and getting the malicious damage repaired
asa logobazza
Posted: 10 February, 2012 - 4:07 PM
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Where is the resiliance. there must be other switchable circuits to keep the service going.are they telecom experts or not
asa logoDeduction
Posted: 10 February, 2012 - 4:21 PM
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quote"It is "CISAS" and who I work for is irrelevant"

So not an ISP then? I do not see the big deal, if you work for an ISP and are proud of your service why not acknowledge it as other staff of ISPs do in these comments?

It would also be useful for others to know that (whatever ISP you are employed by) has a representative on this site should they ever need any assistance.

Totally up to you, was not meant as an argument, if you wish to remain anonymous that is of course your choice.

I was thinking more of users in general and actually trying to do you a favour by highlighting the fact that if you are staff of an ISP having an inside track on goings on would give everyone a useful insight. Thats all :)
asa logoFibreFred
Posted: 10 February, 2012 - 5:32 PM
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Where is the resiliance. there must be other switchable circuits to keep the service going.are they telecom experts or not


Yes you can pay for redundant circuits fed from different POP's/Exchanges if you wish, everything has a price wink

Do you have redundant gas water and electricity supplies to your house?
asa logoInfoseeker
Posted: 10 February, 2012 - 8:09 PM
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Personally, as an Eclipse and BT customer I would prefer service providers and others to actually provide more regularly updated information on the status of outages and when they are going to be fixed instead of arguing about whose fault it is. For the best example I have managed to find see BE - http://status.bememberservices.com/ - Eclipse and BT take note!
asa logoBT Is Best
Posted: 10 February, 2012 - 8:20 PM
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Damn gypsy's stealing the copper again.. I wish they would steal my ali d-side, hopefully the replacement would be copper. laugh
asa logobeen
Posted: 12 February, 2012 - 8:41 AM
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@BT Is Best
Given that you seem to know who committed the copper theft ("damn gypsies") perhaps you ought to contact the police and provide a witness statement.
asa logoDeduction
Posted: 12 February, 2012 - 5:09 PM
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Nobody knows it was even theft, just assumption.
asa logoSomerset
Posted: 13 February, 2012 - 11:19 AM
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Why an assumption?
asa logoMarkJ
Posted: 13 February, 2012 - 12:11 PM
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The cable damage was caused by an attempted cable theft, see update.
asa logoFibreFred
Posted: 13 February, 2012 - 1:36 PM
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And not a BT mess up as per earlier comments? Hmmm who to believe wink
asa logoDeduction
Posted: 13 February, 2012 - 3:48 PM
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I don't see where anyone said it was a BT mess up.
do you mean the line where i said
"For all we know it could be roadworks, a BT mess up or something else."
And from the latest statement id call the act vandalism, not theft. Theft means you took something not tried to but were too stupid to figure out how to complete your crime.



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