By: MarkJ - 20 February, 2012 (12:08 PM) - Score: 1166 - Fixed Line Broadband, Statistics

Computing magazine PC Advisor has published the results of its latest annual Home Broadband Survey 2012, which received responses from roughly 6,000 people and ultimately named Zen Internet as the Best ISP.

But Zen wasn't the only winner. The BT-Infinity service picked up an award for Best Super-Fast Broadband and PlusNet took home the gong for Best Budget Broadband provider.

BEST SUPER-FAST BROADBAND - BT-Infinity .
Reliability satisfaction: 95.3%
Peformance (download speeds) satisfaction: 95.2%
Tech support satisfaction: 93.1%
Customer satisfaction: 91.9%
Overall satisfaction: 97.3%
Would recommend: 89.9%

BEST BUDGET BROADBAND - PlusNet .
Reliability satisfaction: 94.9%
Peformance (download speeds) satisfaction: 85.4%
Tech support satisfaction: 97.4%
Customer satisfaction: 98.3%
Overall satisfaction: 97.3%
Would recommend: 91.1%

BEST ISP - Zen Internet .
Reliability satisfaction: 98.9%
Peformance (download speeds) satisfaction: 92.2%
Tech support satisfaction: 99.4%
Customer satisfaction: 98.8%
Overall satisfaction: 98.9%
Would recommend: 97.6%

Unfortunately not everybody did so well. Orange only managed to score 68% for overall satisfaction and just 64% of its customers said they would recommend the ISP. Meanwhile TalkTalk saw a far stronger satisfaction rate of 89.7%, yet oddly just 65.8% would recommend them. Concerns over connection reliability appear to be the main cause of trouble.


Meanwhile Virgin Media UK, specifically its cable broadband service(s), probably deserves a mention as their overall satisfaction score of 96% placed them just outside of award territory (89.4% said they'd recommend Virgin).