By: MarkJ - 2 March, 2012 (8:19 AM)
best sky BskyB broadband ukAn unspecified number of Sky Broadband (BSkyB) customers are currently being affected by "intermittent connection issues". The problems, which typically manifest as slow speeds and high latency, are especially common during peak periods.

Sky has apologised to "anyone experiencing connection problems" and published a list of affected telephone exchanges. Unfortunately most have been given a "target resolution" (fix) date of between mid-March and the end of April 2012. That's a long wait.

Sky Support Statement - 29th Feb 2012

We have been working hard to resolve the intermittent service issues being experienced by customers on a small number of exchanges.

Sky claims that the problems are caused by "congested exchanges", which often means that customers have been sucking up all the spare bandwidth and forcing overall performance down. The problems are apparently only affecting a "small number" of their customers but there's no way to know what that really means.

Unlike other ISPs we have to give Sky some credit here for being fairly open and honest about the problem and how long it will take to fix. Sadly some other providers would not be quite so forthcoming.
Sky's List of Problem Telephone Exchanges

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Comments: 8

asa logoboggits
Posted: 2 March, 2012 - 8:59 AM
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map the affected exchanges and I think you'll find there is a backhaul issue affecting a parent. Lead time suggests additional capacity has been ordered on 30 working days leadtime
asa logoDragon
Posted: 2 March, 2012 - 9:40 AM
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At least sky have published the details of the exchanges and when they expect to have it fixed.

Ordering new/upgrading connectivity sometimes takes a while unfortunately, but it's much better than some ISP's that wouldn't even admit a problem let alone do anything about it in a reasonable timeframe.
asa logoMarkJ
Posted: 2 March, 2012 - 9:44 AM
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Agreed. Quite a few ISPs prefer to leave the source of such problems up to rumours and hearsay between customers.
asa logoMasterMind55
Posted: 2 March, 2012 - 10:36 AM
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I was on Sky for a few years and noticed it degrading every 6 months, so I googled a new provider and an ad appeared for so i thought i would try them, i dont use the internet much but for 2.79 i thought it would be worth a try! - it gets installed next week.
asa logoPiRat
Posted: 3 March, 2012 - 11:25 AM
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Moving to Sky this month, luckily on a relatively small exchange so this shouldn't be an issue in the future.

I'm surprised that the latency is affected though, you'd think they'd manage it so connections don't saturate (QoS) or maybe they just never thought it'd become an issue so didn't bother.

Reminds me, I need to get a QoS router.
asa logoMark
Posted: 3 March, 2012 - 7:40 PM
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I am suffering with similar issues since December with virgin-media who hope to resolve them by the end of April. I find it pretty appalling that these large companies cannot manage their networks better and seemingly get away with it.
asa logoclark
Posted: 4 March, 2012 - 1:21 AM
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ive had really slow conection in bromley/hayes ever since getting sky broadband, if i moved to another provider is there a chance it could be faster with someone else?

tryed virgin fibre optic but its not in my area.
asa logoBiker gran
Posted: 4 March, 2012 - 1:18 PM
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Fed up with Sky and poor broadband speeds. Also they rip you off as it is easy to go over 2gb without downloading anything!! I don't download music or films but have still gone over the limit. We don't even use anytime anymore as that uses up your download so be warned!

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