I have just migrated from Tesco, and thought i would leave a message with my thoughts of Tesco broadband.
I was with Tesco from the very begining when they started, around september 2004. So around a year and a half. In this time i experienced 2 or 3 brief disconnections, my speeds were always around the maximum a 512k could manage, both downloading from the web or p2p. Game pings were always around 40ms (depending on how many players in the server) on CoD, CoD UO & CSS.
I am probably a medium to heavy downloader, but never had any problems with usage, as you would expect from a service described as 'unlimited'.
I never really had to contact customer support, but when i did, i did by email and got reply's within 24hrs.
There was no problem when i requested my MAC, although it didn't arrive by email as promised so i rang up, and the guy just gave me a code there and then over the fone.
So to wrap up, i have seen a lot of people take the mickey out of Tesco for providing BB, but from reading the forums here and on ADSLGuide it would seem that ALL other ISPs have their problems, even those who are regarded as some of the best. Although Tesco isnt that cheap now, it was when i signed up, and has proven to be and excellent ISP.
I only migrated because i can now get 2meg LLU for £14.99.
Hope this helps anyone considering Tesco BB. I wouldnt hesitate recommending them, in fact i have, and 5 other people at my work are with them, and all agree with my views.
Wow, that was longer that i anticipated