I am hoping someone can advise me on moving from Orange to Sky Broadband.
I have had an email from Sky, saying I have to 10 days to contact them with my MAC code to process a move from Orange to them. I then contacted Orange for this code, and was told they cannot supply a MAC code, as I have a LLU line that is attached to an Orange box in my local exchange, and MAC code only works with lines that are attached to a BT box.
I then contacted Sky with this information and they tell me they cannot proceed with the transfer without the MAC code, and my only alternative is to cancel Orange, ask BT to return by line to its normal state, and then Sky can process my order. However, they said I could be without Broadband for at least 10 days, which is unacceptable.
Anyone know a way out of this catch 22 situation? Thanks for any help.