Greetings

**Vivaciti** · 16-06-2007, 08:17 AM

Hi,
In what way have we failed?

**timeless** · 16-06-2007, 08:29 AM

his reason is posted in the reviews section here
http://www.ispreview.co.uk/review/ce...ame=bigbrother

**rattler** · 19-06-2007, 11:07 AM

I have left several Answerphone messages on your voicemail and emails from my gmail account and you do Not reply.

My Vivaciti email account is not working and has not over the past 6 days and you really dont seem interested in me as a customer with a problem. I must point out that you DID bother to return a call when I wanted to ammend my payment details.

I am now seriously considering requesting a MAC iaw with Ofcom guidelines but fell that I may not even get a reply to that request.

I dont want to go sounding off in forums but feel as though I am being pushed into this

Does anyone know of another way of getting hold of vivaciti ?

Regards

rattler

**rattler** · 20-06-2007, 10:31 AM

I had a Call this morning and the problems have now been resolved. It would appear that the lack of replies was caused by an office move and BT not being on time with the phone system

Thank-you

Rattler

**bigbrother** · 11-07-2007, 11:18 PM

yep thats about par for the course.... blame someone else

**WifiGuy** · 29-07-2007, 04:02 PM

Hi guys I dont knows if this is the place to introduce myself but hello to everybody anyways.

I requested my migration code from AOL on thursday and they said i would have it in my inbox within 48hrs but today (68 or so hrs later) I had to call them up to request it over the phone. Happy days are here now because i can go ahead and get a service that actually gives me more than 1meg instead of lying, cheating and remotely abusing my bandwidth from delhi.

After looking around I've been raising my eyebrows to alot of packages that I've seen but i have found myself reverting back to vivaciti. I think this is 'the one'.

Thursday=

Today=

**Mel** · 29-07-2007, 05:55 PM

Originally Posted by WifiGuy

Hi guys I dont knows if this is the place to introduce myself but hello to everybody anyways.

I requested my migration code from AOL on thursday and they said i would have it in my inbox within 48hrs but today (68 or so hrs later) I had to call them up to request it over the phone.

That's beginning to sound like standard practice for AOL.