I had the misfortune to contact AOL customer services today - I'm trying to get them to do something about my drop in throughput from 5Mbps in the day to 50kbps in the evening. Anyway, I went through the usual script with them and then was asked how old the ADSL filters on my BT line were. I said about 12 months. "Well that will be the problem then, ADSL filters usually need replacing before they're a year old"... WTF, do they think it's clogged up with dirty ones and zeroes and needs replacing? Or is there some subtlety in the way ADSL filters work that I'm missing?
Anybody else had this from them or am I just unfortunate? Seriously thinking of ditching them.