hancoxuk
0
Just wanted to pass on my terrible experience with PLUSNET -
MY ADVISE TO ALL: AVOID PLUSNET AT ALL COSTS AND CHOOSE ANOTHER ISP!!
PLUSNET took my money for a new broadband order - promised to connect within a week - then after withdrawing the money from my acccount (£49.99 to get the phone line activated) advised me they could not activate the order until 30 Dec 2010 (about 6 weeks after taking my money).
This is unacceptable.
SURLEY IT MUST BE ILLEGAL IN THIS COUNTRY FOR A COMPANY TO TAKE MONEY FOR SERVICES IT CANNOT PROVIDE (and don't tell me PLUSNET are not aware of any backlog or delays to new order - they know how long it takes to get an order provisioned and if they have a backlog they should stop taking money from people!!!!!)
HOW CAN THEY TAKE MONEY FROM NEW CUSTOMERS WHEN THEY KNOW THEY CANNOT FULFILL THEIR PROMISE TO PROVISION THE ORDER QUICKLY.
IF PLUSNET CANNOT FULFILL CUSTOMER ORDERS THEY SHOULD:
1 . ADVISE POTENTIAL CUSTOMERS OF THIS PROBLEM - or
2 . DON'T TAKE ANY MORE MONEY FROM CUSTOMERS UNTIL PLUSNET CAN FULFILL THE ORDER.
AVOID PLUSNET - their customer service is also appalling. I've spent more than 2 hrs (on hold a lot of the time) trying to get my money back - they've made more empty promises of provisioning the order faster - I've been promised that someone would call me back (they never did) - and then was told I couldn't get my money back.
Well it's sorted now - BUT I have to wait 5-7 days to get a refund!
Great service PLUSNET - yeah right!@!!!!!
Please - don't get caught by empty promises -
AVOID PLUSNET!!!!!!!!!!!!!!!!!!!!!!!!
MY ADVISE TO ALL: AVOID PLUSNET AT ALL COSTS AND CHOOSE ANOTHER ISP!!
PLUSNET took my money for a new broadband order - promised to connect within a week - then after withdrawing the money from my acccount (£49.99 to get the phone line activated) advised me they could not activate the order until 30 Dec 2010 (about 6 weeks after taking my money).
This is unacceptable.
SURLEY IT MUST BE ILLEGAL IN THIS COUNTRY FOR A COMPANY TO TAKE MONEY FOR SERVICES IT CANNOT PROVIDE (and don't tell me PLUSNET are not aware of any backlog or delays to new order - they know how long it takes to get an order provisioned and if they have a backlog they should stop taking money from people!!!!!)
HOW CAN THEY TAKE MONEY FROM NEW CUSTOMERS WHEN THEY KNOW THEY CANNOT FULFILL THEIR PROMISE TO PROVISION THE ORDER QUICKLY.
IF PLUSNET CANNOT FULFILL CUSTOMER ORDERS THEY SHOULD:
1 . ADVISE POTENTIAL CUSTOMERS OF THIS PROBLEM - or
2 . DON'T TAKE ANY MORE MONEY FROM CUSTOMERS UNTIL PLUSNET CAN FULFILL THE ORDER.
AVOID PLUSNET - their customer service is also appalling. I've spent more than 2 hrs (on hold a lot of the time) trying to get my money back - they've made more empty promises of provisioning the order faster - I've been promised that someone would call me back (they never did) - and then was told I couldn't get my money back.
Well it's sorted now - BUT I have to wait 5-7 days to get a refund!
Great service PLUSNET - yeah right!@!!!!!
Please - don't get caught by empty promises -
AVOID PLUSNET!!!!!!!!!!!!!!!!!!!!!!!!