Pillz
0
Hey all ,
Once again i will try my best to be as specific and accurate as possible , Last Monday i noticed my router light on my modem had gone red and my phone line wouldn't dial out , yet i still had a dial tone and still had DSL sync. I promptly phoned up zen to pay the outstanding debt under the impression my services had been suspended once payment had gone threw to them the lady from credit control passed me onto customer services and i was like there was a cease on my line apparently i had sent it in to be canceled , but around 14 days prior to this all i had requested was a MAC code and i was told nothing would happen unless the MAC code was given and used by the new ISP i was migrating to. The day i got the MAC code i decided to just go back to virgin yes the service isnt great but at-least i would be on a download cap and i could download freely without worrying my services would go unless i topped up , i did not use the MAC code! Virgin told me that none of my services wouldn't go until my activation date which is apparently tomorrow.
So i explained to zen that i hadn't sent off my connection to be canceled , i mean first of all that doesn't make sense at all! I had a MAC code , there would be no reason for me to cancel my services as all services would just stream over to the new ISP on the day they gave me , so i would stay connected until the date the new ISP says.
This gentlemen as Zen stated to me , lovely man , said to me he would try and stop the phoneline canceling and the broadband , which apparently hes managed to do... But once that had happened i was hit with a new dilemma my phone number had changed -.- So he had sent the internet order onto the wrong number as it had changed. He told me the next day it was best to just keep the new number until the order had completed , he then went onto restart the connection and nothing had changed i was still stuck with no internet. He said BT had apparently dismantled the box? <--- Can anyone explain to me what that means and why the hell BT would do that.
So ive been without broadband for around a week pushed from piller to post by BT ZEN AND virgin. I certainly didn't send in for a cancellation , virgin claim they have nothing to do with it either.
Im using 3 mobile broadband! Which by the way is freaking amazing! I know right! 3! amazing , that network being in the same sentence is this is shocking! lol
Once again i will try my best to be as specific and accurate as possible , Last Monday i noticed my router light on my modem had gone red and my phone line wouldn't dial out , yet i still had a dial tone and still had DSL sync. I promptly phoned up zen to pay the outstanding debt under the impression my services had been suspended once payment had gone threw to them the lady from credit control passed me onto customer services and i was like there was a cease on my line apparently i had sent it in to be canceled , but around 14 days prior to this all i had requested was a MAC code and i was told nothing would happen unless the MAC code was given and used by the new ISP i was migrating to. The day i got the MAC code i decided to just go back to virgin yes the service isnt great but at-least i would be on a download cap and i could download freely without worrying my services would go unless i topped up , i did not use the MAC code! Virgin told me that none of my services wouldn't go until my activation date which is apparently tomorrow.
So i explained to zen that i hadn't sent off my connection to be canceled , i mean first of all that doesn't make sense at all! I had a MAC code , there would be no reason for me to cancel my services as all services would just stream over to the new ISP on the day they gave me , so i would stay connected until the date the new ISP says.
This gentlemen as Zen stated to me , lovely man , said to me he would try and stop the phoneline canceling and the broadband , which apparently hes managed to do... But once that had happened i was hit with a new dilemma my phone number had changed -.- So he had sent the internet order onto the wrong number as it had changed. He told me the next day it was best to just keep the new number until the order had completed , he then went onto restart the connection and nothing had changed i was still stuck with no internet. He said BT had apparently dismantled the box? <--- Can anyone explain to me what that means and why the hell BT would do that.
So ive been without broadband for around a week pushed from piller to post by BT ZEN AND virgin. I certainly didn't send in for a cancellation , virgin claim they have nothing to do with it either.
Im using 3 mobile broadband! Which by the way is freaking amazing! I know right! 3! amazing , that network being in the same sentence is this is shocking! lol