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  1. #1
    Unregistered Guest

    Default An annoying problem

    I have been with Virgin Media for a few months, and I am generally quite happy. Lately, however, there has been a very annoying problem. During the last days of March, my connection would occasionally stop working for a few minutes, and then starts to work again. This problem happens again from yesterday. Whenever I played games online I would be disconnected, although before that the game had been completely smooth.

    What could be causing the problem? I'm suspecting it has something to do with my router? I only share my connection with two more people, one of them hardly uses it at all. We're also on an unlimited package. The wireless router is only a wall away from where I use my laptop.

  2. #2
    Join Date
    Jun 2000
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    Cheltenham, UK
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    Quote Originally Posted by Unregistered View Post
    I have been with Virgin Media for a few months, and I am generally quite happy. Lately, however, there has been a very annoying problem. During the last days of March, my connection would occasionally stop working for a few minutes, and then starts to work again. This problem happens again from yesterday. Whenever I played games online I would be disconnected, although before that the game had been completely smooth.

    What could be causing the problem? I'm suspecting it has something to do with my router? I only share my connection with two more people, one of them hardly uses it at all. We're also on an unlimited package. The wireless router is only a wall away from where I use my laptop.
    If you are on the Virgin cable network, there are no longer any unlimited packages. All packages, including 50/100/120 megs are now subject to traffic management, so after using a certain amount of bandwidth, your connection will be slowed down. Check it out here

  3. #3
    Join Date
    Oct 1999
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    London
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    Are you a Virgin National (Virgin.net) customer with an ADSL connection or are you on one of Virgin's primary cable packages as the two platforms are very different?
    Mark 'Winter' Jackson
    Editor-in-Chief - ISPreview.co.uk

  4. #4
    Unregistered Guest

    Default

    Quote Originally Posted by Mender View Post
    If you are on the Virgin cable network, there are no longer any unlimited packages. All packages, including 50/100/120 megs are now subject to traffic management, so after using a certain amount of bandwidth, your connection will be slowed down. Check it out here
    Thanks for the reply. But I haven't experienced any reduction in download speed, the only problem is with stability.

  5. #5
    Unregistered Guest

    Default

    Quote Originally Posted by Mark.J View Post
    Are you a Virgin National (Virgin.net) customer with an ADSL connection or are you on one of Virgin's primary cable packages as the two platforms are very different?
    Thank you for the reply.

    What is the difference between the two platforms? I don't think that my connection is through Virgin's cable network, as on the day of installation a BT Openreach engineer came. It is ADSL I believe

  6. #6
    Join Date
    Oct 1999
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    Yes that's Virgin National and the difference is sadly pretty huge. Virgin's ADSL solution doesn't exactly have the best reputation for performance and ADSL is also more unreliable than their cable service, which is usually significantly faster (for those covered).

    The good news is that your problem doesn't sound too uncommon but tracking such things down usually requires a bit of patience. This article should provide further details and covers all things ADSL.

    http://www.ispreview.co.uk/articles/adsltips/

    The first thing to do here is to identify what is happening on your line. So stop using wifi and connect via a wired link, that way you'll rule out at least one big bag of potential nasties.

    Then you need to go into your router (this is usually done by typing its gateway address into your web browser e.g. http://192.168.0.1 or something like that) and find / paste the connection stats back here (e.g. attenuation, noise margin etc.).

    I suspect we'll see a problem in those stats, possibly pointing to interference or something similar, which can often be resolved with a special filter or some tweaking.
    Mark 'Winter' Jackson
    Editor-in-Chief - ISPreview.co.uk

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