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  1. #11
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    Default Complaining about a registrar

    Quote Originally Posted by musicmaker1980 View Post
    Have you taken a look at the Nominet complaints procedure against Registrars?

    If you take a look here http://www.nominet.org.uk/registrant...in/complaints/ you will see information on how you can make a complaint against a registrar.

    It could be a long shot, but I guess it's worth a try...
    Yes, that's very interesting. Looking at the list of possible complaints, I appear to have a case for at least two, possibly three of them.

    Right, now I think I have to give people time to react and put through changes I have requested. A lot of complaints on the net are just people letting off steam and acting "over the top" to what may be every day mistakes. I want to be quite clear what is just people being incompetent, and what is abuse. I am already clear there has been abuse of power by some parties, here, but I need to pin it down - so when I make my complaints, I am quite clear who has offended, what they have done, and that I have the proof to back it up.

    What I can say right now - being in the middle of changing ISP and my hosting services - that both companies concerned are behaving pretty badly - and Ofcom are kidding themselves if they think they have the situation under control.



    Richard

  2. #12
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    Default

    "I cancelled my account with them and am moving everything to Xilo in the UK."
    Richard, the TAG on the domain currently seems set to XILO. This means that XILO should have control over the domain to add to your account, unless they have attributed it to the account of another of their customers?

    Which XILO customer do XILO think "has" the domain attributed to them?
    Even if the registrant details are wrong, XILO currently control the domain and could make the required changes (possibly chargeable if you need to change the registrant name though).

    If you want some help / to talk "instant message" style, find me (drsox) on http://irc.bethere.co.uk

    Tom - www.mouselike.org

  3. #13
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    Default

    Quote Originally Posted by drsox View Post
    "I cancelled my account with them and am moving everything to Xilo in the UK."
    Richard, the TAG on the domain currently seems set to XILO. This means that XILO should have control over the domain to add to your account, unless they have attributed it to the account of another of their customers?

    Which XILO customer do XILO think "has" the domain attributed to them?
    Even if the registrant details are wrong, XILO currently control the domain and could make the required changes (possibly chargeable if you need to change the registrant name though).

    If you want some help / to talk "instant message" style, find me (drsox) on http://irc.bethere.co.uk

    Tom - www.mouselike.org
    Tom - you are very quick! I have only just caught up with this change myself. I am delighted to say that Just Hosts have finally responded to my requests to get the tag moved to Xilo. They claim in their mail that they did it before, but manage to mis-spell "XILO" - seems a bit unlikely to me, but that's what they said.

    I haven't yet had a chance to ask Xilo whether they can change the registrant name - but if you say they can, then its clearly worth asking, which I will do.

    Richard

  4. #14
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    Default

    It is a step in a very good direction having the domain tagged to the registrar of which you are a new customer of.
    It should be a case of XILO simply attributing the domain to your XILO account. You will then regain control of things like the nameserver settings, email owner account (which will / should then make it appear in your Nominet Registrants Online system) and address information.

    The registrant name change can then either be done by XILO (possibly chargeable?) or via Nominet Registrants Online (chargeable) http://www.nominet.org.uk/registrant...tain/transfer/.

    Sadly the excuse of "the original registrar incorrectly used their name, not mine" to attempt to do a free transfer doesn't work ;( I've tried it in the past.

    Good luck, keep us updated here

    Tom - www.mouselike.org

  5. #15

    Default

    As mentioned earlier, registrars (i.e us) cannot change the registrant. This can only be done via Nominet directly for the 10 + VAT fee they charge.

    However, as the current "owner" of the domain is not the listed legal registrant, the problem still exists. Although the "owner" has control, they still are not deemed the legal owner by Nominet

    Matt
    uno Broadband
    t: 0808 221 8642
    Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host

  6. #16
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    Default

    If the email address is changed (if that is possible?) and matches his normal email address causing the domain to show on his Registrants Online section then I think it is just a simple online form with no identity verification of the previous name.

    Might be wrong, but I don't remember having to supply anything when applying to change the registrant for the domain I changed.

    Tom - www.mouselike.org

  7. #17
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    Default Domain regained - more or less

    Folks,

    the email address on the domain in question has been changed, which means I now have control of the domain. As has been said, the payment of 10+VAT will allow the domain to be "transferred" to me.

    I did try just editing the name (which is perfectly possible on the Nominet site), but Nominet rejected the change. When I queried this they did say that if I can get some evidence from the original registrar that "Upkar Rai" (the current registrant) is fictitious and that they should have registered the domain in my name - then they will change it free of charge. Despite my mailing the registrar (Just Hosts through eNom) repeatedly, they are pointedly not answering my questions about mis-registering this domain. Presumably they think that if they admit anything, then that will just provide evidence of their dodgy practices.

    What happens if I just leave it be? In other words just leave the name "Upkar Rai" on the domain? Do I leave myself open to someone claiming to be this character trying to get this domain back again?


    Richard

  8. #18
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    It is very unlikely but possible that they go to Nominet with their proof of identity and steal the domain back. Depends how important the domain is, I would pay up and change the registrant and then have no more worries in the future.

    As I noted, I tried the free name change and nominet rejected that too - in this case it was even more clear that the domain I was wanting to change was, very obviously, a schools domain, yet the registrant was their old web hosts name :\ Nominet are cruel people

    Tom - www.mouselike.org

  9. #19
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    Quote Originally Posted by drsox View Post
    It is very unlikely but possible that they go to Nominet with their proof of identity and steal the domain back. Depends how important the domain is, I would pay up and change the registrant and then have no more worries in the future.

    As I noted, I tried the free name change and nominet rejected that too - in this case it was even more clear that the domain I was wanting to change was, very obviously, a schools domain, yet the registrant was their old web hosts name :\ Nominet are cruel people

    Tom - www.mouselike.org
    That sort of makes sense, but there is a sting in the tail in the note from Nominet. They said:

    "If you are unable to obtain this [an admission that the domain was misregistered by the original registrar], unfortunately, to change the registrant to yourself, this would have to be done as a ‘Registrant Transfer’. If at any point in the future Upkar Rai complained to us that it should not have been transferred to you, we would look to revert the registrant back.


    So, what they are saying in effect is, that you can pay your 10, transfer the domain into your name - and then if this Upkar Rai ever shows up and asks for "his" domain back, then we (Nominet) will simply give it back to him.

    So, my conclusion is that paying 10 for a transfer is a waste of time. It will give me no more claim to the domain than I already have, by dint of having control of it. If "Upkar Rai" is fictitious (as I suspect) then he isn't going to show up any time, so I don't need to spend my 10. If he exists, and turns up demanding the domain back, then I will lose it whether I pay the 10 or not. Tails I win, heads you lose.......

    As I said before, I think there is a systemic problem here with domain registrations, highlighted by the situation I am now in. Needless to say I find this all quite absurd, and I am querying it with Nominet. I'm only at their lowest level so far, but I will certainly escalate it if they can't provide a sensible answer.


    Richard

  10. #20

    Default

    If you get stuck with Nominet, let us know and we'll get involved again for you.

    Might be worth pointing out to them the registrant and registrar agreements, which means a registrar is responsible for ensuring the registrations are valid in the customers details - which they failed to do and Nominet failed to enforce.

    Matt
    uno Broadband
    t: 0808 221 8642
    Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host

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