RaptorX
0
I've reluctantly been with BT and their awful customer services for about 15 months now and have been looking to move away from them since the contract ran out.
I only initially went with them, because they were offering a very cheap deal and I needed to save money for a while, which worked out as intended and the service does work, sans decent customer services, of course. I tried getting interleaving turned off on my good quality ADSL line (close to exchange) at the start and eventually gave up as they incompetently fumbled to try and do this for me, so it's still on, with high latency. That's annoying.
I've been interested in Zen for some time, but they didn't have a competitive ADSL service at the time I went with BT and up till now, concentrating on their fibre customers instead. Unfortunately, I'm one of the fibre have-nots because BT refuse to upgrade the cabinet so I'm stuck with ADSL.
Then today I read the article below explaining how ADSL users can now get a good deal from Zen, offering unlimited downloads for £21.40 per month on a 1-month contract, so moving over is now a no-brainer. I'll be asking for interleaving to be turned off again by Zen, too - a little customer service "test" for you guys.
I've now called BT for my MAC, didn't let them talk me into staying and didn't even want to know what they had to offer to retain my custom. To be fair, the UK-based rep was actually very nice to talk to and sympathized with me about my customer service issues when he asked for feedback why I was leaving. He said that BT are investing heavily in improved customer services, but I'll believe that when I see it. He told me I'll be emailed my MAC in 5-7 working days, so I'll start the migration to Zen then. Can't wait.
www.ispreview.co.uk/index.php/2015/05/uk-isp-zen-internet-finally-introduce-unlimited-adsl-broadband-package.html
Hey Mark, I know you're "only doing your job" with these news stories, but I'd like you to know that you really made a difference to this one user today! Thankyou.
I only initially went with them, because they were offering a very cheap deal and I needed to save money for a while, which worked out as intended and the service does work, sans decent customer services, of course. I tried getting interleaving turned off on my good quality ADSL line (close to exchange) at the start and eventually gave up as they incompetently fumbled to try and do this for me, so it's still on, with high latency. That's annoying.
I've been interested in Zen for some time, but they didn't have a competitive ADSL service at the time I went with BT and up till now, concentrating on their fibre customers instead. Unfortunately, I'm one of the fibre have-nots because BT refuse to upgrade the cabinet so I'm stuck with ADSL.
Then today I read the article below explaining how ADSL users can now get a good deal from Zen, offering unlimited downloads for £21.40 per month on a 1-month contract, so moving over is now a no-brainer. I'll be asking for interleaving to be turned off again by Zen, too - a little customer service "test" for you guys.
I've now called BT for my MAC, didn't let them talk me into staying and didn't even want to know what they had to offer to retain my custom. To be fair, the UK-based rep was actually very nice to talk to and sympathized with me about my customer service issues when he asked for feedback why I was leaving. He said that BT are investing heavily in improved customer services, but I'll believe that when I see it. He told me I'll be emailed my MAC in 5-7 working days, so I'll start the migration to Zen then. Can't wait.
www.ispreview.co.uk/index.php/2015/05/uk-isp-zen-internet-finally-introduce-unlimited-adsl-broadband-package.html
Hey Mark, I know you're "only doing your job" with these news stories, but I'd like you to know that you really made a difference to this one user today! Thankyou.