TalkTalk Cuts-Off PlusNet Broadband Customers

[vBComments]

TalkTalk Cuts-Off PlusNet Broadband Customers - Poster MarkJ (Monday, June 18 2007)

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[onephat]

is this legal?

[bignige]

So if you sign up with TalkTalk for voice they will move your service to LLU if you're in an enabled area ?

this seems to be a change to what they used to do where all they did was take over the billing but the line was still BT's (forget the correct term) hence made no difference to the braodband connection.

I'm surprised this hasn't been flagged up before by other ISP's as 2500 Plusnet users is about 10% of it's userbase !!

As for being legal ? Well, there's probably a T&C somewhere that covers it but morally it's wrong as basically they're shutting down your BT line with no notice of the implications.

[UKFSN]

Originally Posted by onephat

is this legal?

Yes although I think it should not be and it is certainly highly unethical.

I'm glad that Pipex are now taking this serious after they did the same to many of our customers recently.

We worked with Enta, our wholesale supplier, to raise a complaint to OFCOM about LLU providers grabing customers without authorisation or killing their service in this way some month ago.

The sad fact is that OFCOM has failed in its duty to enforce its equivalence rules as they only push them on BT but require nothing of LLU operators. That LLU operators are able to grab connections without a MAC or able to take over a phone line and block an existing ADSL connection is scandalous.

Hopefully OFCOM will now take the matter seriously.

[timeless]

indeed. and put a system in place similar to MACs or along those lines OR put fines in place for those places that dont inform the customer properly as to what they are getting into.

[Mel]

Originally Posted by timeless

indeed. and put a system in place similar to MACs or along those lines OR put fines in place for those places that dont inform the customer properly as to what they are getting into.

I still think that the MAC system works the wrong way round, the person that pays the telephone bill should have control over which ISP installs/takes over the adsl connection, not the ISP who is currently supplying the service.

An ISP should have to obtain permission from their customer if they want to unbundle a line as there could be costs involved in migrating back to an ipstream based ISP, you might be about to request a mac and migrate to another provider which LLUing a connection could delay, and temporary faults caused by unbundling such as loss of voice and or ADSL are not unheard of - I wouldn't want my line LLUed when I was expecting an important call and I'd at least want to be told it would be happening.

[timeless]

makes allot of seance so l l have to agree with you there..