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Six UK ISPs Named as Which Mags Recommended Broadband Providers

Thursday, Jul 26th, 2012 (10:35 am) - Score 5,109

The latest Which? magazine study of broadband quality, value, performance and general customer satisfaction has awarded its Recommended Provider status to six UK ISPs including Zen Internet, Utility Warehouse, Eclipse Internet, PlusNet, BE Broadband and O2. Sadly other ISPs didn’t do so well.

Members of Which? were asked to score fifteen of the markets best known broadband ISPs based on several criteria – Customer service, Ease of setup, Connection speed, Connection reliability, Value for money, Calling technical support and Overall technical support. Zen Internet came top with an overall customer satisfaction score of 84%.

Which Recommended Providers
(84%) – Zen Internet [RECOMMENDED]
(80%) – Utility Warehouse [RECOMMENDED]
(76%) – Eclipse Internet [RECOMMENDED]
(73%) – PlusNet [RECOMMENDED]
(72%) – BE Broadband [RECOMMENDED]
(71%) – O2 [RECOMMENDED]

(61%) – Post Office
(54%) – Madasafish
(52%) – Demon Internet
(51%) – Virgin Media
(51%) – Sky Broadband
(46%) – BT
(40%) – TalkTalk
(37%) – Orange UK
(28%) – AOL

It’s worth looking back and comparing these results with the same study conducted last year (here), which reveals that BE’s recent network problems have caused it to fall from 81% to 72% now. Both Sky Broadband and Virgin Media have also lost around 4-5% points. Meanwhile most of the other ISPs have only seen a minor change of +/- 1 or 2%.

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Mark-Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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