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ISP Vodafone UK Set to Increase Home Fibre Broadband Prices

Tuesday, October 22nd, 2019 (5:30 pm) - Score 4,538
Vodafone UK 2016

Mobile operator and ISP Vodafone UK has started to inform their existing customers that the standard price of their fixed line home broadband packages will be increasing from December 2019, with the underlying monthly cost being set to rise by £2.50 extra per month.

At present Vodafone is home to over 600,000 fixed line broadband customers and the vast majority take a service via their Fibre-to-the-Cabinet (VDSL2) based Superfast 1 (35Mbps) or Superfast 2 (63Mbps) packages, which are priced from £20 and £25 per month respectively for existing mobile customers (£22 and £27 if you’re not a Vodafone Mobile customer).

NOTE: This increase will NOT hit their full fibre FTTH Gigafast packages with Cityfibre.

An increase of £2.50 would thus represent quite a significant hike of around 9-11%. Indeed it may even make it difficult for them to retain their position as one of the market’s cheapest nationally available superfast broadband providers.

On the upside this change will only affect those who took out a package before 30th June 2019. Meanwhile, for more established existing customers, the provider is promising that they can continued to pay the same monthly price as they do today, but only if they agree to re-contract for another full 18 month term.

A Vodafone Spokesperson said:

“To ensure that we can keep delivering the best service to our customers, we are increasing the price of our home broadband packages by a small amount to customers who took out a contract before 30th June 2019. Unlike our competitors we haven’t increased our in-contract home broadband prices since 2017 – we will still offer the best value broadband service on the market.

Customers will be notified 30 days prior to the change in price plan and we are in the process of contacting them now. Those who opt to renew their home broadband contract will continue to pay the same monthly price as they are now.

We continue to invest in our home broadband service. For example, we have recently introduced Vodafone’s Home Broadband App that lets you pause Wi-Fi and boost or prioritise speeds to devices. Plus, we offer our Ultimate Broadband Guarantee – the only guarantee in the industry that promises a minimum sync speed to your router or money off until its fixed. This investment has resulted in Vodafone being named the Best Value Broadband Provider by u Switch. We are also the fastest growing home broadband provider in the UK.

The price of Home Broadband packages will be increasing by £2.50 a month. For example, a customer on Vodafone Superfast 1 who is currently paying £20 a month would end up paying £22.50.”

Price rises are never popular, although they’re quite a common annual event amongst all of the market’s largest ISPs, not least because they’re frequently adding all sorts of new services, developing new systems and consumers are also gobbling significantly more data with each passing year. The fact that Vodafone are also one of the very cheapest, even with such an increase, could make it harder to find an alternative.

On top of that the big ISPs are also under pressure to adopt all sorts of new rules, such as having to cater for the hugely expensive new system of automatic compensation (here), as well as Ofcom’s revised broadband speed code of practice (here) and new fairness rules.

Naturally those who aren’t happy can always try a bit of haggling (Retentions – Tips for Cutting Your Broadband Bill) and anybody stuck in-contract should be able to exit penalty free (provided you tell them within 30 days of receiving the notice). In fairness we like the fact that Vodafone are giving existing customers the option to re-contract at the same price (easier than haggling), not many ISPs do that.

UPDATE 23rd October 2019 – 7am:

Added the full statement from Vodafone above. We also note that overnight the pricing on their two superfast packages has adopted a new discount level. Confusingly both Superfast 1 and 2 are now at the same price of £21 per month for existing mobile customers and £23 for non-mobile customers.

We’ve also had it confirmed that the price increase won’t affect their FTTH Gigafast packages.

Leave a Comment
47 Responses
  1. Avatar dave

    “In fairness we like the fact that Vodafone are giving existing customers the option to re-contract at the same price (easier than haggling), not many ISPs do that.”

    BT do, they have done it with us several times.

    • Avatar dean

      BT increase their prices around every 9 months, their contracts are also now it seems 24 months long. Choosing them to save money would be stupid, you WILL get hit with 2 price increases just during the contract.

    • Avatar dave

      “Choosing them to save money would be stupid”

      FTTC 80/20 with static IP and 4G backup for £25 per month says otherwise.

      I wasn’t even trying to say that you can save money with BT anyway, I was simply saying that you can also recontract with them to avoid price rises.

    • Avatar Go away

      There is no 80/20 BT £25 package
      https://www.bt.com/broadband/deals/
      if there were that AFAIK would be the cheapest in the UK and even an idiot knows BT are not that.

    • Avatar dave

      It doesn’t have to exist as a package on the web site for you to get it. They give you an existing package with a discount applied.

      Why are people here so quick to suggest that people are telling lies?

    • Avatar dave

      The relevant part of the bill:

      https://ibb.co/0Xq773S

    • Avatar beany

      “the option to re-contract at the same price (easier than haggling)…”

      “It doesn’t have to exist as a package on the web site for you to get it. ”

      So in other words you haggled a discount rather than pay the full price.
      Something you stated you did not have to do with BT.

    • Avatar dean

      Clearly not the normal monthly price for anyone that re-contracts, if it were ISP news sites like this would have covered £40+ a month discounts simply for just re-contracting.
      Clearly its some kind of special offer or refund you personally have been given.

    • Avatar beany

      Agreed £40 discounts are obviously not the norm just for re-contracting. If it were nobody would even leave, they would also more than likely query why they had to pay more than double that in the first xx months of contract period.

      Quite funny really that he is suggesting this is normal pricing for BT customers that re-contract and also expects people with even have a brain cell to believe prices are only around a third of what anyone new signing up pays.

      NOW I WONDER…
      Why do i suspect this is not the last we will here and he is going to still try to claim this is normal for anyone that re-contracts.

      The first MarkJ or any ISP news site has heard about it no doubt.

    • Avatar dave

      Some people here have decided to conflate two separate things that I mentioned as separate responses to separate comments.

      1. The last few times BT tried to increase my price, I contacted them and they immediately volunteered to allow me to stay at the same price if I re-contract. That was my point #1, that Vodafone are not the only ones to do this.

      2. Somebody then attempted to say you don’t choose BT if you are interested in saving money and I pointed out that that I get 80/20+Static IP+4G failover for a little less than £25 per month, showing that BT can be very good value for money.

      Never did I state that anybody re-contracting would be offered the same price that I have. To be honest, I don’t really know why I have such a low price, all I can say is it didn’t take any more effort than pointing out that I was ready to move to Vodafone for £20.

      Anyway, generally speaking broadband is like cars. You can pay the list price but you would be silly to do so.

    • Avatar dave

      @beany: “So in other words you haggled a discount rather than pay the full price.
      Something you stated you did not have to do with BT.”

      I didn’t say that, stop trying to put words in my mouth. All I said was that you can avoid a price increase by re-contracting.

      @dean: “Clearly its some kind of special offer or refund you personally have been given.”

      Yes, as I mentioned in a previous comment. “They give you an existing package with a discount applied.”

      @beany: “Quite funny really that he is suggesting this is normal pricing for BT customers that re-contract and also expects people with even have a brain cell to believe prices are only around a third of what anyone new signing up pays.”

      I never said it was normal pricing and also, I don’t really care whether people believe I get the price I do.

      @beany: “Why do i suspect this is not the last we will here and he is going to still try to claim this is normal for anyone that re-contracts.”

      Again, I never said it’s normal. Please read my previous reply where I pointed out the mistake of conflating two separate statements.

    • Avatar beany

      “Never did I state that anybody re-contracting would be offered the same price that I have. To be honest, I don’t really know why I have such a low price, all I can say is it didn’t take any more effort than pointing out that I was ready to move to Vodafone for £20.”

      Good, so its cleared up its not normal for people to get that price when re-contracting. That is what we all thought. No idea why you think anyone would be interested in a special offer you have been personally given.

      Good, you name dropped and they offered an even cheaper price, AKA haggling.

      No idea why you are still lost your price is unique for you and the comment of
      “FTTC 80/20 with static IP and 4G backup for £25 per month says otherwise.”

      Is not normal for anyone else other than you so why even mention it in the first place as a comparison in any way at all??????????

      Good attempt to divert business to BT all the same.

    • Avatar dave

      I really don’t know why you have your knickers in a bunch. Somebody said you don’t choose BT for value for money and I pointed out that you actually can get value from them.

      I have absolutely no interest in diverting business to BT, I am only with them because of moving to a BT Wholesale only exchange and having limited choice (yes I know others can also serve me, e.g Vodafone but there is usually a catch of some kind such as a usage limit or higher price for example).

    • Avatar Go away

      “NOW I WONDER…
      Why do i suspect this is not the last we will here and he is going to still try to claim this is normal for anyone that re-contracts.”

      Oh how right you were beany.

      “Somebody said you don’t choose BT for value for money”

      NO they said to ‘save money’, which is total different. This also shows in addition to you pointlessly going on about some special deal only you get you could not even read the initial reply to you properly.

      Learn to bloody read and clarify your statements in future with actual facts rather than misleading ones.

    • Avatar dave

      Haha what a ridiculous reply. Totally different? Saving money on something increases value for money, idiot.

      I don’t know why people are so sensitive and pedantic around these parts.

      This is not the first time people have become rather sensitive over something I’ve posted. The previous time it was people claiming I was a liar because I previously had a second FTTC line from Virgin Media Business in a non Virgin Cable area, something which was apparently impossible!

      All I can really suggest is that people need to grow up.

      Even putting aside my apparently one of a kind deal, it is possible to get good deals from BT if you time it right. TCB/QuidCo plus BT reward cards reduces the price significantly.

      I shall not be replying further unless the overall trend of this discussion changes.

    • Avatar beany

      “Haha what a ridiculous reply. Totally different? Saving money on something increases value for money, idiot.”

      Oh dear NO. Value for money means what you are getting for your money represents value. NOT if it saves you money.

      Saving money can mean the entire opposite…

      IE if ii buy need to buy a new tire for my car, i can buy a cheap steel radial or i can buy a good quality all weather tire.

      The steel radial will be cheaper and thus “SAVE” me money but is it “VALUE” if it does not last as long or does not grip the road as well in bad weather?

      The only idiot here appears to be you that does not understand words.

      Then again you have been told before and ill tell you again…..

      You are my new special friend ain’t ya.

    • Avatar beany

      PS..

      If other people have also had issues with you before over pricing or packages you have on other ISPs, then perhaps that indicates, you do not communicate your point (if you ever had one) very well. I am not shocked.

    • Avatar Go away

      So this individual originally quotes MarkJs bit of “..giving existing customers the option to re-contract at the same price (easier than haggling)…”

      Says BT does it.
      Goes on to agree his deal is unique to him and involved name dropping other ISPs and pricing.
      Calls me an idiot.
      Then rants about the similar sh!t hes posted on some other news item before.

      Is this an episode of the Twilight Zone? Jesus Christ.

    • Avatar dave

      So you still can’t understand that my discounted price and the fact that BT will let you re-contract to avoid price rises are two separate things?

      You clearly really are an idiot.

      The other discussion I referred to was a small bunch of morons, much like yourself, claiming that I lied when I said I had FTTC from Virgin Business, even though I uploaded evidence in the form of a bill with full details of the service provided and also showed them where and how to order it.

      Some people just get stuck on an idea and it’s impossible to move them on unfortunately. Quite a lot like Brexiteers.

    • Avatar dave

      @beany;

      “ Oh dear NO. Value for money means what you are getting for your money represents value. NOT if it saves you money.”

      “ IE if ii buy need to buy a new tire for my car, i can buy a cheap steel radial or i can buy a good quality all weather tire.”

      We are not talking about tyres, we are talking about Internet provision.

      Getting BT 80/20 for £25 is objectively good value for money as there is no downside as with your tyre example.

    • Avatar Kim

      @beany and Go Away

      BT offer or did offer large discounts to residential and home/office/businees users that are either…
      OAPs, Unemployed, Disabled, Claiming Benefits, Mentally ill, have a life threatening illness. He may (more than likely by the posting) fall into one or more of those catagories.

    • Avatar dave

      @Kim: Pathetic.

    • Avatar beany

      @Kim I think Mental Max falls into a combo of the mentioned.

    • Avatar Kim

      @Dave

      Charmed i am sure. I was actually trying to defend you and point out BT do offer large discounts to some customers.

      My Grandmother before she passed had BT Basic that gave her a phone line for around £5 per month.

      I can see why you are treated with contempt by others rude little twerp.

    • Avatar Dave

      @Kim: Defending me? Ha. You were clearly trying to insult me in a way you thought was clever.

      “He may (more than likely by the posting) fall into one or more of those catagories”

      OAPs – Nowhere near, thanks

      Unemployed – Nope. Self employed, in telecoms for a number of years

      Disabled – Nope

      Claiming Benefits – Nope. I have claimed only for a short period in my life and went self employed at the first opportunity

      Mentally ill – Nope

      have a life threatening illness – Nope

      I’m only rude when other people treat me rudely.

      I have made it clear a number of times in this thread that BT will allow you to re-contract to avoid price rises and that *separately* I have a big discount from BT.

      One does not rely on the other.

      These are two separate things but some people want to conflate them for their own agenda it seems.

      I get it, BT are greedy, with generally high prices and not very customer friendly in general. HOWEVER, they do not always do EVERYTHING wrong. It *is* possible to avoid price rises by re-contracting at your current price and it is also possible to get good value for money from them.

      Until somebody has evidence that I’m wrong about either of these points, then I suggest STFU.

    • Avatar Go away

      https://www.ispreview.co.uk/index.php/2019/10/isp-vodafone-uk-set-to-increase-home-fibre-broadband-prices.html#comment-212439
      “I shall not be replying further unless the overall trend of this discussion changes.”

      4 days later and 4 more postings… Still having your typical mental dribbling outbursts. Seems you can not even understand what you have to say for yourself, let alone what others try to articulate.

    • Avatar dave

      You can’t argue against my facts, so you attack me personally.

      Over and out.

    • Avatar Kim

      “@Kim: Defending me? Ha. You were clearly trying to insult me in a way you thought was clever.

      “He may (more than likely by the posting) fall into one or more of those catagories””

      You posted you got a service for £25, you posted the bill to prove it. Others disbelieved you for whatever reason. I pointed out “by your posting” IE those specific posts about what you pay that “HE MAY” (not that you did) get a discount for being on such a price plan that automatically offers around a third off normal pricing. I was supporting your case that big discounts like that are possible from BT when others were not.

      For whatever reason you think that is an insult and followed up with not one but 2 attacks to me.

      BT have always offered discounts to certain members of the public and had a similar scheme for businesses. The residential plan is called BT Basic and is for the categories i mentioned, the business plan i believe is or was called something like BT Starter/Startup. and offered similar discounts for new or struggling businesses. Why you think any of that is an insult i have no idea. I did not call you old, unemployed or anything else you may find “insulting” in my initial post only that price plans similar to yours exist and thus you “MAY” be (not that you were) on such a price plan.

      Either way i could not care any further its clear you either read more than what was stated, with some sinister motive or just want to be rude to people, even those trying to help your case.

    • Avatar beany

      I would not worry about it Kim. The troll Max is known to have many issues.

    • Avatar Go away

      “You can’t argue against my facts, so you attack me personally.”

      5 days later and 5 more posts, no attack needed those are the facts!

      “Over and out.”

      Lets see if you even know what that means.

  2. Avatar Cornelius

    Superfast 1 (35Mbps) is £21 for existing costumer not twenty.

  3. Avatar Andrew

    Have Vodafone removed the £5/month discount for existing Mobile customers on their Gigafast plans? I can’t see any reference of it any more. Was looking forward to paying £33/month for 500Mbps synced when CityFibre install in my estate shortly!

  4. Avatar M

    Ugh.. features..

    pause wifi – useless as i don’t use any supplied router and use my own kit.
    cloud storage – don’t need it.. (have O365 account).

    how many suppliers these days just offer boring internet – decent, reliable internet.
    I can see these things being interesting to people that don’t know anything about networks and think their Wifi must be supplied by their internet provider, but i just want an internet connection please.

  5. Avatar Name

    “Naturally those who aren’t happy can always try a bit of haggling (Retentions – Tips for Cutting Your Broadband Bill) and anybody stuck in-contract should be able to exit penalty free (provided you tell them within 30 days of receiving the notice).”

    From the Vodafone email received on 3rd of October:
    “Renew your broadband at the price you have today
    Start a new 18-month broadband contract with us for £25 a month. You’ll enjoy the same speed and service for the price you have today, and your monthly charge won’t increase in October.
    Renew today
    To take up this option, click the button above and fill out the online form. If you can’t remember your landline number for the form, here it is: 01480xxxxxx

    Just to let you know, your current broadband contract started with us on 25 February 2019 for 18 months and will end on 24 August 2020. If you prefer not to take up another option, the monthly charge for your broadband will increase to £27.50 from your next bill in October.

    Finally, because we are making these changes, you can end your home broadband and mobile service in the next 30 days without penalty. We hope you’ll choose to stay, but if you’d like to leave or discuss your options, please call us on 0808 005 7316 for your home broadbandor 0808 005 7314 for your mobile service.

    Kind regards,
    The Customer Care Team”

    So I have moved to Zen. Not because they are cheaper but because the offer 12month long contract, give better router, support ipv6 natively and the most important thing: reliable customer support.

  6. Avatar Rahul

    Well the prices seem to be reduced as I had looked on the website. In fact there is one caveat that I have identified. Previously the price was £27 a month but came with a £100 reward card which you could select as part of Uswitch deal. Now this offer is gone, but the prices have dropped.

    Obviously I’ve been looking at the prices of Superfast Fibre out of interest following my EO Line upgrade to FTTC this month and will switch in January when the current ADSL 12 month contract with Plusnet expires.

    One thing I find bizarre, how could it be possible that the prices for both the 35 Mbps and 63 Mbps packages both be the same at £23 /month?

    Also it says “Prices may change during your contract”! This is something to be wary of. They might capture you with the cheap prices at first to tie you into a contract. But midterm drastically increase them and you’ll be stuck having to pay more and not be able to get out of the contract without paying the exit penalty.

    • Avatar beany

      “Also it says “Prices may change during your contract”! ”

      April is when they increase prices now. Another that has gone the way of increasing with RPI. If you go through the checker and get to the basket stage its in the small print below that.

      Plusnet who you are currently with are also about to do the same.

    • Avatar Rahul

      Yep, I saw that small print with small font size so customers forget to notice. When something looks too good to be true, then it should be taken with a pinch of salt! 😉

      I know Plusnet will do the same. But I will have to quit Plusnet anyway as I will need to switch from ADSL 17 Mbps to FTTC 36/63 Mbps. Plus as I paid year upfront already in January, quitting means that some of that money will be lost. I know Plusnet will not refund some of the yearly upfront cost as it is part of their contract agreement.

      Plusnet will also hijack the prices to compensate for the £75 cashback that they give away to new customers.

      I think what we need to do is every 12/18 months quickly switch ISP to avoid customer loyalty penalty. Sky once charged me £33.75 for up to 17 Mbps including the £5 fee for not taking Sky TV. Frankly this is criminal. Quickly contacted to inform them that we will cancel contract and they immediately dropped the price to £21.50 a month but then increased to £22.50 few months later and after 18 months it went to £30. This is when I switched to Plusnet after being a loyal Sky customer for 4 years.

    • Avatar beany

      What i will say in favour (kind of) for Vodafone is although they have adopted the RPI model what you will end up paying over the longer term is probably about the same as it was before.

      I am pretty sure previously you paid something like £25-28 quid for the 60+Mb FTTC service (it varied and they were constantly tweaking it with ‘offers’) and then after the 12 months contract (IE out of contract) it increased by about by around £2-3.

      So the new £21/£23 offer after the RPI is likely to cost around the same as it was before anyway. Also as they will allow people to re-contract, and you do not have to haggle for a deal (something else our opening friend in this news item did not comprehend) then if i were happy with the service id just do that each 12 months for to get the new customer price over again.

      Ultimately its a minor tweak in the way they are charging but its going in the long term cost around the same (give or take a couple of quid).

    • Avatar beany

      PS…
      May also be worth you looking at this, to avoid ISPs in the future that like to hike prices…
      https://www.ispreview.co.uk/index.php/2018/08/study-slams-uk-broadband-isps-for-post-contract-price-hikes-of-62.html

      I get the impression you are a bit like me. You just want a reasonable price and not shiny offer prices that will cost you nothing of the sort once the contract is up.

    • Avatar Rahul

      @beany: No actually I’ve never had the experience of FTTC as I haven’t had it in my block last 10+ years due to being on Exchange Only Line. It was only on the 1st of October that FTTC went live for the first time here near City of London Bishopsgate Exchange. Openreach have re-arranged a new cabinet to my surprise!

      I’ve only had ADSL up to 17 Mbps all these years and this experience with price hijacking is not new. It has been my experience with Tiscali, Be Unlimited*, Sky and most likely it will happen with Plusnet as well.

      If the price on FTTC 60+ Mbps only increases by 2-3 pounds then that won’t be a complaint for me. The worst part of it is when an ISP like Sky quite blatantly increased to more than £10 the monthly fee from the original £21.50 for ADSL without even informing me! I only happened to be alert to check the bills and found the change on my account last year in December 2018.

      But there was no email, phone call or text message to inform the price increase. Some ISP’s are just downright dishonest, they silently will make changes without you being made aware of it. That’s why we have to be extra alert and check the bills on the account online because not all of them will be honest to inform you of these changes. Similarly with the gas and electricity suppliers, they also hijack prices silently after contract ends.

    • Avatar beany

      “If the price on FTTC 60+ Mbps only increases by 2-3 pounds then that won’t be a complaint for me.”

      I think price wise at least (can not comment on reliability as voda have had a bad rep for that) you will be OK with Voda. AFAIK in the past couple of years it has never been more than £30 i think the highest i have seen it is in the past 2 years was £28. When they first started offering home broadband back around 2015/2016 it may had been £33 for a short period, so unlike many ISPSs in their time the price has gone down not up.

      In the following link, if you scroll down past the phone call prices (beware of them they are about the same as BT charge, so may be worth extra on a call bundle if you make a lot of phone calls) you can see a list of PDF files with history of all their broadband + phone package pricing…
      https://www.vodafone.co.uk/broadband/homephone
      have a read through that and it will give you an idea on how pricing typically only varies by a few quid depending on when you signed up and which offer you got.

      “The worst part of it is when an ISP like Sky quite blatantly increased to more than £10 the monthly fee from the original”

      Yep, this is why i have never thought much of “special/new/offer” prices, it may be cheap for a certain time and then it costs a fortune. Its even worse for the likes of BT, VM, Sky etc, as they not only lure you in with “special” pricing which rises as you say by £10+ quid after the offer but they also whack RPI on top just to rub salt in.

      “Some ISP’s are just downright dishonest, they silently will make changes without you being made aware of it.”

      That is what broke things for me when i was with BT, one month without request they just added some “feature” (forget what it was called) to my bill that whacked another near £14 quid on top. Apparently it gave me anytime calls and some other ‘enhanced’ response time, neither of which i wanted (i do not make many landline calls and if i had a fault i was more than happy to wait a couple of days for them to send someone out anyway).

      I personally would never recommend anyone that does not want to waste their life arguing or shopping around after a year or less and of these ISPs that have offers like BT, SKy etc run. To me its almost like pay day loan advertising, only that in a way is more honest cos at least they tell you they are going shaft you hundreds of percent in the long run.

      I am very wary now when looking at broadband pricing, i will never take a price at face value and will scour the terms for out of contract pricing if its not clearly mentioned. I do not give a damn if its broadband for 1p if after 12 months i could suddenly get a bill for hundreds, it defeats the purpose of the ‘deal’ in the first place.

    • Avatar dave

      Strange. Since I returned to the UK in 2010 my primary service has been with Sky and then BT and my experience has been just fine, with no dirty tricks as described above.

    • Avatar Go away

      @dave
      Nobody cares you pathetic troll, well maybe about why you were even allowed back into the UK, but other than that NOPE.

    • Avatar beany

      @Rahul
      If you happen to be thinking of BT (highly unlikely) out of contract, non special pricing with them will set you back around £60 per month.

    • Avatar Go away

      ↓↓ That is what isolation and confusion looks like 🙂

  7. Avatar dave

    You really do have issues don’t you? I was hoping you would be back in your padded cell by now.

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