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Tesco Mobile Holds 5th Place in UK Customer Satisfaction Index

Wednesday, July 7th, 2021 (1:21 pm) - Score 1,464
uk customer satisfaction index

The Institute of Customer Service has today published their latest biannual UK Customer Satisfaction Index (July 2021), which sadly saw only one telecommunications provider make it into their ranking of the top 50 organisations – Tesco Mobile, albeit with a slightly improved score of 83.9 out of 100 (up from 83.3) in January 2021.

However, one positive development for the wider “Telecommunications and Media” sector was that its overall satisfaction score increased to 75.2 (up from 74.3 in January 2021), which marks a notable improvement after last year’s fall – this was partly attributed to the negative impact of COVID-19. A similar increase was also seen in the “Utilities” sector (73.5), as well as other sectors.

NOTE: The UKCSI scores are based on feedback from several surveys, covering tens of thousands of respondents. Customers are asked to rate their experience of dealing with a specific organisation over 25 different metrics.

The only other telecommunications operator to be mentioned, albeit still sitting well outside the top 50 ranking, was Virgin Mobile (VMO2 / Virgin Media). The operator was listed as one of the top 20 “most improved” organisations after their UKCSI score jumped from 68.1 a year ago to 72.7 now.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
4 Responses
  1. Prefix says:

    Greggs – Leisure 😀

    Yeah, leisure facilities eating steak bakes

    1. Mark says:

      Netflix, Greggs and Deliveroo. All leisure.

      What’s more leisurely than being at home waiting on your Deliveroo, that specially delivers for your local Greggs while you’re lying on the couch watching something on Netflix? 😉

    2. Buggerlugz says:

      Depends if it ends up being a bloody imposter vegan steak bake or sausage roll they deliver!

  2. Prefix says:

    No wonder I have put on weight! I do all the above and consider it leisure activities 🙂

    I think what I consider leisure needs to change…leisure activities aint bad at all anymore

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