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Broadband ISP TalkTalk UK Sign Netgem Deal to Launch 4K TV Service

Tuesday, October 12th, 2021 (6:48 am) - Score 6,000

Budget UK broadband ISP TalkTalk has today officially signed a contract with pay TV solutions provider Netgem, which will see the provider launch a new “TV 4K” product for their 4.2 million customers that will be powered by the Netgem TV platform and an apparently “frictionless ‘end to end’ operating model.”

The decision, which was first hinted at late last month (here), marks a significant step away from the provider’s long-running use of the YouView (IPTV) platform (something they originally helped to develop alongside BT and the BBC etc.). Such a move wasn’t entirely unexpected, as the ISP has recently been rolling back their interest in existing Pay TV products (here).

Netgem TV’s box and service have already been widely adopted by a growing number of UK ISPs, particularly smaller alternative networks that lack the funding to develop their own bespoke platforms. The set-top-boxes that they provide – Netbox HD and Netbox 4K – tend to be similar to some of those supplied by rival video streaming companies, including the usual array of premium content (sports), apps (Amazon, BTSport, hayu, Rakuten TV, YouTube etc.), live TV channels (Freeview) and catch-up content.

However, TalkTalk appears to be going one step further by adopting Netgem’s new managed “Content as a Service” platform, which will be able to operate across a wider range of devices. Last year, we noted that the provider’s name had been attached to an Android based TV box from Technicolor (UZW4054TTG), which could be one of the possible approaches they might take.

Mathias Hautefort, CEO of Netgem, said:

“This new contract with TalkTalk Group demonstrates the relevance of Netgem’s unique positioning in the fast-growing connected entertainment market. Netgem, thanks to its fully operated NetgemTV platform already market-tested with several operators in Britain in particular, and its expertise for running agreements with the main TV channels and the rising number of OTT content providers, intends to continue to expand its Content-as-a-Service model with Tier 1 operators.”

At the time of writing, Netgam could only confirm that a contract had been signed, but no details of what TalkTalk will actually offer to customers have been revealed. The new service looks set to be targetted at customers of their latest Fibre-to-the-Premises (FTTP) based ultrafast broadband (100Mbps+) packages, although it seems plausible that customers of their “superfast” (FTTC / VDSL2) products may also be included.

At present TalkTalk’s existing Pay TV service costs an extra £4 per month and the ISP is understood to be keen on retaining that price point via Netgem’s platform.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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21 Responses
  1. Yatta! says:

    Any ISP offering TV ‘services’ via the NetJunk platform should pay their customers to use it. It’s utter garbage.

  2. John says:

    Still waiting for talktalk to launch 1gbps fibre package on openreach.

    1. Shane says:

      TalkTalk Business do, they accept residential customers as well.

  3. MilesT says:

    This is something that Roku could have bid for using their platform, but I suspect they were not interested.

    Might have needed a box that could do PVR locally or virtually and could take an antenna input as well (although it isn’t clear if the Netgem box supports OTA viewing using antenna and DVB)

    Sky is also now advertising their IPTV product (glass) on terrestrial TV

    1. Yatta! says:

      The NetJunk boxes supplied by other ISPs are dual IPTV and OTA via DVB. I seriously doubt TalkTalk will get a bespoke box, rather one of NetJunk’s shoddily manufactured, low quality boxes with a misaligned TalkTalk logo stuck-on.

    2. Mark Jackson says:

      I suspect Sky might still have a say over who Roku works with in the UK. Incidentally, Roku did make a streaming box with a TV aerial input. I should know, I brought one.

    3. A says:

      @MarkJackson I’d be suprised if they did have a control over Roku, the NowTV sticks don’t seem to be to be big enough of a deal for Roku to give up on the rest of the UK market.

  4. Peter says:

    Seems like a step back from Youview, especially without Netflix, Now TV and Disney+

  5. Sam says:

    The box has a meet interface albeit a little complex but without a hardrive/SSD to give it a fully functional PVR service, what makes this set-top box different to ‘Smart TVs’. If you have a smart TV what would make you plug this into your TV.

  6. Samuel says:

    Without Netflix, Disney, Now and no PVR a smart TV offers it all without the need of extra wires,plugs and a set-top box. It’s a step backwards from YouView. Why would you want it as it offers no much difference to a Smart TV.

  7. Samuel says:

    With no Disney, Netflix, Now, no PVR recording, it’s worse than the YouView service and no better than a Smart TV.

  8. James says:

    This is poor offering netgem, no PVR, it’s good for non smart TVs but YouView is better as it offers PVR recording service.

  9. Kentgrl says:

    Talk talk can’t even come out connect new customers they are ridiculous my daughter been waiting 3minths then sorry her wifi it’s outrageous really us

  10. petersen says:

    Just, Great!
    More TV shows and movies to watch on talktak TV, just for a good value!

    (Jul 28, 2021) “The Netgem Netbox 4K device has been a great improvement to the vareity of TV shows and movies, me and my family watch on TV. The box has a wide range of apps to select from, in fact BT Sport was recently added in the past month or so.”

    See 128 real user reviews of Netgem.TV at trustpilot.com/review/netgem.tv

  11. petersen says:

    – Netgem Netbox 4K:

    .Hybrid TV
    Get the best of DVB-T2/C and OTT

    Reach & control various wireless sources &
    devices, for video, music & voice.

    Powered by our proven robust firmware, based on open standards

    .Telco enabled
    Manage security, upgrades and QoS, everything
    you need

    .Technical Specifications:
    Processor: BCM 72604
    7K DMIPS dual core
    3D graphics: OpenGL ES 3.0
    System flash: 8GB eMMC
    RAM: 2GB DDR4

    Source: https://operators.netgem.com/netbox/#

  12. DAVE says:

    NetGem with TalkTalk a step back from YouView, no PVR, not really much different than a Smart TV.

    It c\an only record he show your watching
    You need to supply your own USB PEN drive to record onto
    If you have (most people do) a smart TV then you do not need NETGEM
    Some of the original set-top boxes that were introduced during the digital switchover were better
    TALKTALK heading in the wrong direction with this box as it offers no USP and is just as good as the content you get on a smart TV.


    1. JENNY says:



  13. Paul says:

    Learn more about NetGem TV:

    Netgem presented its Netgem TV solution #ContentasaService, in particular Freeview Play on HbbTV with Digital UK.

    (24/11/2021) Demo to see on the Netgem stand and presentation of Sylvain THEVENOT to see from 1:37: https://www.youtube.com/watch?v=3xc9K3UA-C0

  14. James says:

    (Nov 26, 2021)
    Netgem wins the “Advanced TV Service of the Year” award
    for its “WiFi and TV throughout the home” Superwifi solution
    at the VideoTech Innovation Awards 2021
    organised by Digital TV Europe.
    #SuperStream #ContentasaService


  15. Maurice says:

    TALKTALK TV 4K BOX – available for testing:
    https://new.talktalk.co.uk/tv-test (at 9 december 2021)

    The ultimate viewing experience, powered by Netgem TV. With its jaw-dropping features, our TalkTalk TV 4K Box levels up entertainment for everyone. Available with Future Fibre broadband plans only.

    .30 streaming apps and On Demand players
    .One easy search covers all platforms
    .Voice control via Amazon Alexa or Echo
    .4K Ultra HD viewing capabilities
    .Wi-Fi enabled – no more cables to your router
    .70+ live channels
    .Pause and rewind TV

  16. Clair says:

    The testing phase is over!

    TALKTALK TV 4K BOX: Available on the official page from today, Monday, 12-13-2021


    See reviews:

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