Vodafone UK Tops 1.86 Million Broadband Users as Mobile Declines to 27.98M

Broadband and mobile operator Vodafone (VodafoneThree) has this morning published their latest Q1 FY27 financial results. The figures revealed that they now have 1.866 million fixed broadband customers (up by 34,000 in Q1 2026 vs 64k in Q4 2025) and a combined mobile base of 27.987 million (down by -369k in Q1 vs -263k in Q4).

In terms of their fixed broadband lines, Vodafone reported slower growth on a quarterly addition of 34,000 customers (down a bit due to “seasonality”) – thanks in part to being widely available across Openreach, CommunityFibre (mostly London and the South East) and CityFibre’s UK networks. The provider’s full fibre (FTTP) coverage can now reach a combined total of 24.5 million UK households (up from 23m last quarter).

As for their mobile base, the combined operator reported a quarterly fall of -48,000 in Pay Monthly customers (vs -22,000 in Q4) and there was another fall of -321,000 in Prepaid / PAYG customers (vs -241k in Q4). In addition, quarterly mobile broadband (data) usage across their UK network increased to 841,431 TeraBytes (up from 762,694 TB last quarter).

Most of the falls in their contracted mobile base were attributed to the disconnection of 25,000 “very low value” Business SIMs and losses within Three UK “continued“. But on the flip side, Vodafone’s prepaid brands, VOXI and SMARTY, continued to grow with 34,000 customer additions in Q1 (Q4: 47,000) and they also added 23,000 fixed wireless access (FWA) broadband customers – delivered via their 4G and 5G mobile network (Q4: 20,000).

The operator also reported that some 729,000 of their consumer customers were now converged (up by 11k in Q1 vs 13k in Q4) – taking both a broadband and mobile bundle.

Margherita Della Valle, Vodafone Group CEO, said:

“In May, we said Vodafone is entering a new chapter – one focused on stronger, multi-year growth.

We have made a good start to this financial year, with broad-based growth across all of our segments and organic service revenue increasing by 5.2%. Germany saw improved retail revenues, the UK continues to show strong commercial momentum, and our Africa operations continue to grow double digit on an organic basis. This revenue growth – coupled with the new phase of our multi-year cost initiatives announced in May – has resulted in organic Adjusted EBITDAaL increasing by 6.2%.

Following the completion of the Safaricom transaction, we are updating our guidance range to reflect the contribution from Kenya and Ethiopia. And after our good start to the year, we are expecting to deliver the upper end of the new Group ranges.”

The results also included a brief update on the operator’s efforts to bring their Vodafone and Three UK mobile networks closer together, such as by allowing customers of both networks to use the best available mast/signal. Network sharing activation is said to be “ahead of plan“, with both Vodafone and Three customers already benefiting from seamlessly using both networks with Vodafone 5G download speeds already improving c.50%, and up to 50 million people, around 70% of the UK population, having access to VodafoneThree’s 5G speeds, thanks to the sharing of the combined spectrum.

“This strong start to the integration means we are now even more confident on delivering our plans to create one of Europe’s leading telecoms networks, which include expecting to realise £700 million annual cost and capital expenditure synergies by FY30. We are hosting an Investor Briefing on 8 October 2026, which will outline VodafoneThree’s strategy, growth ambitions and the significant value creation we expect to deliver in the coming years,” said the results.

Finally, the operator saw their quarterly UK service revenue rise a little to €1,988m (up from €1,958m in the previous quarter). The full report is here (PDF).