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Articles for Category Tag - Awards

 

8th May, 2014 (2 Comments)

The UK Internet Service Providers Association (ISPA) has today revealed the official shortlist of finalists for its forthcoming 16th annual 2014 Internet industry awards, which has seen broadband providers including Hyperoptic, Sky Broadband and PlusNet gaining nominations across several consumer focused categories.

1st May, 2014 (1 Comment)

The average fixed line consumer broadband ISP Internet download speed for the largest eight national Internet access providers in the United Kingdom held fairly steady at 21.32Mbps in April 2014, while uploads touched the 5Mbps mark.

24th April, 2014 (17 Comments)

A new report from uSwitch, which is based on 1,896,977 consumer Internet speedtests conducted during the August 2013 to January 2014 period, claims to have revealed the slowest and fastest streets in the United Kingdom for broadband speed. But we wouldn’t rely on the results.

broadband internet speed uk

22nd April, 2014 (5 Comments)

Cable operator Virgin Media often wins awards for being the fastest national consumer broadband provider, at least in terms of average download speed, but this overlooks the contribution of considerably faster services from smaller ISPs that are frequently shunned. We take a closer look at the real-world performance of these providers.

15th April, 2014 (21 Comments)

The telecoms regulator has today published its latest biannual report into the real-world Internet speeds of fixed line broadband ISP consumers across the United Kingdom, which reveals that the average download rate has risen to 17.8Mbps (up by +17.41% from 14.7Mbps in August 2013). Sadly a huge gap still exists between urban and rural areas.

2nd April, 2014 (8 Comments)

The average home broadband ISP download speeds for the largest seven Internet access providers in the United Kingdom managed to reach 20.94Mbps in March 2014, while uploads hit 4.79Mbps. As usual BT and Virgin Media continued to hold the top spots for downstream performance.

26th March, 2014 (3 Comments)

BT and EE’s home broadband packages generated the highest level of customer gripes during the final quarter of 2013. The data, which comes from Ofcom’s quarterly consumer complaints report, also revealed that TalkTalk were the worst for fixed phone providers, while Orange UK came bottom for mobile and BT also failed at Pay TV.

21st March, 2014 (4 Comments)

Consumer magazine Which? has today praised smaller broadband and phone providers for their quality, called for all ISPs to offer a Broadband Speed Guarantee to customers and awarded its coveted Recommended Provider gong to The Utility Warehouse and John Lewis in their latest consumer satisfaction survey. Zen Internet and PlusNet also won ‘Recommended’ status under the broadband-only section.

13th March, 2014 (3 Comments)

RootMetrics has today published their H2 2013 Rootscore Report, which uses data collected from 840,000 network and speed tests conducted across the United Kingdom to reveal which mobile operator is best for Internet access, calls and texting. Suffice to say that EE topped the table in all respects, while Vodafone was almost always at the bottom.

11th March, 2014 (14 Comments)

The latest ISP Speed Index update for Netflix‘s unlimited Internet movie and TV video streaming service has revealed that BT is now at the top of the table with an average speed of 2.85Mbps (Megabits per second), although they’re only very marginally ahead of Virgin Media.

telephone-support-rage-and-complaints

6th March, 2014 (4 Comments)

A new TalkTrack report from marketing research firm Keller Fay has revealed that an estimated 3 million negative opinions are exchanged about one or other of five major broadband ISPs providers each day, with BT and TalkTalk suffering the most from Negative Word of Mouth (NWOM). But the news is better for the rest.

6th March, 2014 (2 Comments)

The Internet Telephony Services Providers’ Association (ITSPA), which acts as a trade body for the United Kingdom’s VoIP industry, has today unveiled the winners of their 6th annual 2014 ITSPA Awards. Once again Localphone picked up the gong for Best Consumer VoIP provider.

17th February, 2014 (0 Comments)

The results from the joint annual PC Advisor magazine and Broadband Genie Home Broadband Survey 2014 have been announced, which saw PlusNet pick-up the award for ‘Best Broadband Provider’. Sky Broadband, Gigaclear and Virgin Media also picked up some awards.

14th January, 2014 (10 Comments)

Netflix UK‘s unlimited Internet movie and TV video streaming service has published its final ISP Speed Index update for December 2013, which reveals that Virgin Media continued to deliver the best performance for its service and BT came a close second.

best uk broadband isp gold star

6th January, 2014 (15 Comments)

It’s no fun having to walk the United Kingdom’s minefield of often confusing broadband ISP choices, where internet speeds can vary due to a multitude of often opaque factors and service quality frequently fails to match expectations. So here’s our annual editors pick to help out. IMPORTANT: This article has now been superseded by the new 2017 edition – The Best Broadband ISPs for 2017.

complaint form uk isp adr ofcom broadband

27th December, 2013 (4 Comments)

The ability to make a complaint is often essential but how many Internet Service Providers are transparent about the process and do some intentionally attempt to make the necessary contacts and information hard for novice net users to find? ISPreview.co.uk examined seven of the markets primary broadband ISPs to find out.

20th December, 2013 (10 Comments)

The latest survey of consumer satisfaction, which was conducted by the communications regulator with 6,000 respondents between July and September 2013, has found that Sky Broadband and Virgin Media both score the highest (71%) for broadband but TalkTalk is at the bottom on 62%.

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