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Articles for Category Tag - EE

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Ofcom Sees Virgin Media Attract Most UK Broadband Gripes in Q4 2023 UPDATE

17th April, 2024 (15 Comments)

Ofcom has published their latest study of UK consumer complaints for Q4 2023, which once again names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

ISP BT and EE Introduce New UK Pricing Policy for Customers

10th April, 2024 (38 Comments)

Broadband, TV, phone and mobile provider BT (inc. EE) has today introduced their new “clear and simple” pricing policy, which sees them move away from % figures and CPI (inflation)-linked changes for their monthly plans in order to “provide certainty for our customers on exactly what their price change will be, and when“.

First of 83 New UK Gov Funded 4G Mast Upgrades Goes Live in England

9th April, 2024 (3 Comments)

The first government-funded rural 4G (mobile broadband) mast upgrades for England have today been completed in the market town of Keswick (Cumbria), which forms part of the industry-led £1bn Shared Rural Network (SRN) project with EE (BT), Vodafone, Three UK and O2 (Virgin Media). A further 82 masts in England are also set for upgrades.

ISP John Lewis Broadband to Finally Close its UK Service

5th April, 2024 (18 Comments)

A couple of years have now passed since Plusnet announced that it would no longer be providing managed broadband and phone services to new customers under the John Lewis brand (here). But until now the ISP has continued to provide a service to remaining customers who haven’t yet moved to Plusnet or another provider, yet that is now about to end.

Mobile Operator Spusu Pledges Price Freeze Until January 2026

4th April, 2024 (10 Comments)

SIM-only mobile provider spusu, which holds a UK Mobile Virtual Network Operator (MVNO) agreement via BTWholesale to harness EE’s national 4G and 5G network, has responded to recent price increases at other providers by announcing a price freeze until the end of January 2026.

EE Boosts 4G Mobile Network Coverage in Ceredigion, Wales

4th April, 2024 (8 Comments)

Broadband ISP and UK mobile operator EE (BT) has announced that they’ve boosted their 4G mobile coverage in the Welsh county of Ceredigion by upgrading services at over 10 mobile masts. The work forms part of more than 150 other locations across Wales where EE has expanded 4G under the £1bn industry-led Shared Rural Network (SRN) programme.

The 2024 Electricity Costs of Big UK ISP Home Broadband Routers UPDATE

30th March, 2024 (44 Comments)

Some years ago we examined the electricity costs of running a modern Home Broadband connection (here), which largely reflected the price of keeping your wireless internet router (or modem) switched-on around the clock. Given the issue of energy costs, we thought it might be worth seeing how this has changed.

Smaller UK Broadband ISPs Beat BIG Providers in Which? Ranking

28th March, 2024 (20 Comments)

Consumer magazine Which? has today published the results of their latest 2024 ranking of home broadband providers, which found that smaller ISPs like CommunityFibre, Zen Internet and Hyperoptic topped the table and eclipsed the biggest providers that now mostly inhabit the bottom half of the table.

First of 86 UK Gov-Funded 4G Mobile Mast Upgrades Go Live in Wales

19th March, 2024 (1 Comment)

The Government has today announced that the first of 86 new state aid supported 4G mobile masts in rural parts of Wales have been upgraded and switched-on. The work forms part of the £1bn industry-led Shared Rural Network project (i.e. extending 4G mobile / broadband cover to 95% of the UK by the end of 2025) with EE, Three UK, O2 and Vodafone.

Lyca Mobile UK Quietly Introduce 4G Calling and WiFi Calling

18th March, 2024 (35 Comments)

Customers of mobile operator Lyca Mobile, which is a Mobile Virtual Network Operator (MVNO) on EE’s platform in the UK, have spotted that the company has finally introduced support for two popular service features – Wi-Fi Calling and 4G Calling (VoLTE) – as part of the recent 3G switch-off.

Mobile Operator Spusu UK Commits Not to Use AI Chatbots

11th March, 2024 (9 Comments)

Mobile provider spusu, which hold a Mobile Virtual Network Operator (MVNO) agreement via BTWholesale to harness EE’s UK network, has committed to only “using human customer service agents“. The pledge follows in the wake of VOXI’s decision (here) to introduce a ChatGPT (LLM) based AI chatbot to help “transform its customer services“.

BT and EE Hint at UK 5G Standalone Mobile Rollout for H2 2024

4th March, 2024 (14 Comments)

The Chief Security and Networks Officer of BT, Howard Watson, has hinted that EE may be in a position to begin their commercial deployment of 5G standalone (5G SA) mobile network technology during the second half of 2024. But they won’t have a better idea of the likely timing until this summer.

EE Switches Off Final 3G Mobile Network Site in the UK

26th February, 2024 (39 Comments)

Mobile network operator EE (BT) has today published a short progress update on their national work to switch-off the old 3G data (mobile broadband) network, which reveals that the last of 18,000 sites to be shut-down – in Belfast – was finally taken off the air last week.

First Pictures of EE’s New WiFi 7 UK Broadband Router Emerge

22nd February, 2024 (31 Comments)

Mobile operator and UK ISP EE (BT) has today given a first sneak peek of their next generation Qualcomm-powered and Wi-Fi 7 (802.11be – Extremely High Throughput) capable home broadband router, which was first hinted at in 2023 (here) and is set to launch sometime this year (possibly by around mid-2024).

NAO Warn GBP1bn UK Rural 4G Mobile Rollout is Facing Delays

22nd February, 2024 (9 Comments)

The UK’s independent public spending watchdog, the National Audit Office (NAO), has today published a new report into £1bn industry-led Shared Rural Network project (i.e. extending 4G mobile / broadband cover to 95% of the UK by the end of 2025), which finds that it’s “behind schedule” and at risk of cost overruns.

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Forget Mobile SIM and eSIM, Now its Time for Always On rSIM

21st February, 2024 (13 Comments)

A new type of mobile SIM (Subscriber Identity Module) card is being launched today – supported by Deutsche Telekom and Tele2 – called resilient SIM (rSIM), which can effectively upgrade a single SIM device to Dual-SIM by automatically switching between the two in case of any network issues, minimising the impact of a lost connection.

EE Has Upgraded or Built Over 40 4G Mobile Masts in North Yorkshire

20th February, 2024 (11 Comments)

Mobile operator EE (BT) has announced that they’ve upgraded or built more than 40 mobile masts in North Yorkshire (England) over the last two years, which is part of their commitment to expand rural 4G (mobile broadband) connectivity under the £1bn industry-led Shared Rural Network (SRN) project.