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Articles for Category Tag - EE

EE Accelerates London UK Rollout of Ultrafast 4G+ Mobile Broadband

14th September, 2015 (2 Comments)

Mobile operator EE has announced that it is “accelerating” the roll-out of their new 4G+ (LTE-Advanced Category 6) based Mobile Broadband tech around London, which can in some areas deliver peak download speeds of 146Mbps; although average speeds will be a fair bit lower.

Vodafone UK Launch WiFi Calling for Smartphones – No App Required

11th September, 2015 (13 Comments)

Mobile operator Vodafone has today become the latest provider to follow EE (here) by introducing a seamless WiFi calling service, which doesn’t require customers to find and install a fiddly app in order to use. But you do require a Smartphone that can support the feature.

EE UK Botches Customer Emails After Domain Renewal Fail

7th September, 2015 (1 Comment)

Customers of telecoms provider EE, specifically those who still use an old Freeserve (fsnet.co.uk) email address that dates back to the days of dialup Internet access, appear to have been left without working email after the operator apparently forgot to renew its own web domain.

Ofcom Effectively Gives Green Light to GBP12.5bn EE and BT Merger

14th August, 2015 (6 Comments)

BT’s proposed £12.5bn UK merger with mobile giant EE has been given a boost after the national telecoms regulator, Ofcom, advised the Competition and Markets Authority (CMA) that it didn’t have any major objections to the deal and suggested that existing regulation could tackle most concerns.

EE UK Offers Unlimited Home Broadband for GBP1 Per Month

11th August, 2015 (3 Comments)

Mobile and Internet provider EE will later this morning launch a new promotion that reduces the price of their unlimited Home Broadband and free UK weekend calls package from £9.50 to just £1 per month for the first 12 months of service. Plus they offer up to £100 to help cover the cost of any exit fees if you leave your old ISP early.

UPD Got an EE Power Bar with Your Broadband or Mobile? It Might Explode

6th August, 2015 (2 Comments)

Publicity disaster ahoy. Remember when EE made waves by giving customers of their mobile and home broadband services a free portable Smartphone charger (“Power Bar“)? Remember when it kept running out of stock and that annoyed people? Well now some of them also explode, hurray!

Ofcom to Make UK Mobile Network Operator Switching Even Easier

28th July, 2015 (5 Comments)

Switching to a different Mobile Network Operator (MNO) in the United Kingdom could soon become even easier after the national telecoms regulator, Ofcom, proposed a number of changes that they claim would harmonise and thus simplify the process by taking a cue from home broadband ISP migrations.

EE Home Broadband Growth Slows as UK 4G Coverage Hits 90 Percent

27th July, 2015 (3 Comments)

Mobile giant EE has reported their latest Q2 2015 results today, which revealed that the operators 4G network coverage had reached the 90% (population) milestone. Elsewhere their fixed line home broadband subscriber growth slowed to total 919,000 (up by +35K in Q2 vs +50K in Q1 and +44K in Q4 2014).

EE UK Fined GBP1 Million for Shoddy Customer Complaints Handling

3rd July, 2015 (4 Comments)

Mobile and Internet provider EE UK, which is in the middle of being gobbled by BT for £12.5bn, has today been fined £1 million after Ofcom found earlier this year that the telecoms operator had broken its rules for governing how you should handle customer complaints (General Condition 14.4).

UK ISP BT Spices Up Broadband and SIM-Only Mobile Bundles

1st July, 2015 (0 Comments)

BT has tweaked some of their Internet and mobile package features and prices by adding 1000 minutes to the BTMobile 2GB tariff, cutting the cost of their superfast Unlimited BTInfinity (FTTC) service to just £12.50 a month and returning Sainsbury’s vouchers worth £75 to £125 to their home broadband deals.

EE Top of the Worst in Ofcom’s Q1 UK Telecoms and TV Complaints Report

30th June, 2015 (1 Comment)

The communications regulator has today published their latest Q1-2015 consumer complaints report, which saw overall complaint volumes continue to fall across most of the major UK mobile, pay tv, fixed line phone and broadband sectors. But the news isn’t so good for EE, which has seen gripes surge.

PlusNet, Virgin Media and Post Office Rated Best for Customer Service

26th June, 2015 (6 Comments)

Broadband and phone providers PlusNet, Virgin Media and the Post Office have come top of a new survey of customer service quality, which questioned some 14,000 respondents about their experiences. Sadly TalkTalk / AOL and EE could all be found at the lowest rated end of the scale.

EE Once Again Named London’s Fastest Mobile Broadband Provider

25th June, 2015 (3 Comments)

Mobile operator EE has come top in the latest RootMetrics study of Mobile Broadband (3G and 4G) performance for the United Kingdom’s capital city of London, with the operator reporting the fastest median download speed of 25.4Mbps and the fastest uploads of 19.3Mbps. Vodafone was a distant 2nd.

EE Begins Offering Free Portable Phone Charger to Customers.. Again

24th June, 2015 (2 Comments)

Telecoms operator EE has announced that their offer of a free portable 2600mah Smartphone charger (Power Bar) for existing mobile and fixed broadband customers, which suffered a huge supply shortage shortly after it was first introduced in April (here), has returned.

WiFi Networks to Carry 60 Percent of Mobile Data Traffic by 2019

16th June, 2015 (0 Comments)

A new report from Juniper Research has predicted that Mobile Network Operators (MNO) will offload 60% of their Smartphone and Tablet based Mobile Broadband (3G, 4G) data traffic to WiFi networks by 2019 (equivalent to 115,000 Petabytes), which is up almost four-fold from 30,000PB this year.

UK Competition Regulator to “Fast Track” GBP12.5bn BT and EE Merger

9th June, 2015 (6 Comments)

The Competition and Markets Authority has predictably approved last month’s request by BT for their £12.5bn merger with mobile telecoms giant EE to be “fast-tracked” to a full in-depth phase 2 investigation of the acquisition, which should save a little time.

Market Analysts Expect Virgin Media to Swap UK MVNO Partner from EE

2nd June, 2015 (1 Comment)

A new research note from Berenberg Bank has estimated that BT’s on-going £12.5bn effort to buy mobile operator EE could in the long-term be good news for investors, but they also predict that it will result in Virgin Media ending their existing Mobile Virtual Network Operator (MVNO) deal with the UK mobile giant.