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Articles for Category Tag - Ofcom Regulation

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Ofcom Spring 2024 Study – Gigabit Broadband Covers 24 Million UK Homes

24th April, 2024 (3 Comments)

Ofcom’s spring 2024 study of UK fixed broadband and mobile coverage has reported that “full fibre” (FTTP) now reaches 62% of the UK (up from 57% in Sept 2023), while 80% are within reach of a gigabit-capable network (up from 78%) and 85-92% of premises can get an outdoor 5G signal from at least one operator (largely unchanged).

Vorboss Engineers Carrying Optical Fibre

Vorboss Calls on Ofcom to Extend Auto Compensation to UK Business Networks

24th April, 2024 (0 Comments)

UK ISP Vorboss, which is investing £300m to deploy a 100Gbps full fibre network (Ethernet and broadband) – dedicated to business – across central London, has today begun lobbying Ofcom to introduce automatic compensation for business networks in order to help “drive competition on quality and reliability” in the market.

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Broadband ISP Aquiss Accuse Vodafone UK of Incorrect Switching

23rd April, 2024 (12 Comments)

In an unusual move, the boss of Shropshire-based broadband ISP Aquiss, Martin Pitt, has today publicly accused rival provider Vodafone of “handling a large percentage of migrations cases completely incorrectly” by treating them as “New Installs” rather than following the correct Ofcom process for consumer switching.

Sunningdale Solutions to Build FTTP Broadband in Rural Lancashire

22nd April, 2024 (0 Comments)

A Warrington-based company called Sunningdale Solutions has revealed that they’re planning to build a new gigabit-capable UK Fibre-to-the-Premises (FTTP) broadband network to serve homes and businesses in rural parts of Lancashire (England), which may be complemented by a Fixed Wireless Access (FWA) network in certain locations.

Former Giganet UK Broadband Customers Suffer Cancellation Woes

19th April, 2024 (5 Comments)

Some of Giganet’s former customers have this week complained that they’ve suffered incorrect billing and cancellation problems after switching away to a different broadband ISP on Openreach’s UK network, which should normally be a smooth and largely automated migration process.

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Ofcom Sees Virgin Media Attract Most UK Broadband Gripes in Q4 2023 UPDATE

17th April, 2024 (15 Comments)

Ofcom has published their latest study of UK consumer complaints for Q4 2023, which once again names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

Ofcom UK Updates 5G Mobile Auction Design for 26GHz and 40GHz

16th April, 2024 (6 Comments)

The UK telecoms and media regulator, Ofcom, has today issued several updates to their planned auction design for releasing a large chunk of millimetre wave (mmW) radio spectrum frequency in the 26GHz and 40GHz bands, which will be used by mobile operators to deliver faster 5G (mobile broadband) services – mostly in urban areas.

Ofcom Raise Automatic Compensation Payouts for UK Broadband Woes

15th April, 2024 (15 Comments)

The UK telecoms, internet and media regulator, Ofcom, has recently increased the payment amounts issued to consumers under their automatic compensation system, which requires some broadband ISPs to compensate customers (cash or bill credits) for internet connectivity mishaps and installation delays.

Netomnia CEO Jeremy Chelot Appointed Network Rep for TOTSCo’s Board

11th April, 2024 (19 Comments)

The boss of full fibre broadband operator Netomnia and ISP YouFibre, Jeremy Chelot, has today been voted as the Network Representative for the Board of the One Touch Switching Company, which is responsible for implementing Ofcom’s OTS (One Touch Switch) solution for faster consumer switching between UK ISPs.

Mobile Operators Recommend Changes to Boost UK 5G Deployments

11th April, 2024 (10 Comments)

Trade body Mobile UK, which represents network operators Three UK, EE (BT), O2 (Virgin Media) and Vodafone, has today published a new report that warns “widespread adoption of 5G [is] at risk of being missed” unless the government makes changes to help deliver 5G (mobile broadband) upgrades.

ISP BT and EE Introduce New UK Pricing Policy for Customers

10th April, 2024 (38 Comments)

Broadband, TV, phone and mobile provider BT (inc. EE) has today introduced their new “clear and simple” pricing policy, which sees them move away from % figures and CPI (inflation)-linked changes for their monthly plans in order to “provide certainty for our customers on exactly what their price change will be, and when“.

Virgin Media O2 Restart UK Digital Landline Switchover Project

8th April, 2024 (12 Comments)

Broadband ISP Virgin Media (VMO2) has today restarted their Digital Landline Switchover programme (i.e. migrating old analogue landline phones to IP-based services), which was paused at the end of 2023 as part of their commitment under a Government-led charter that is designed to limit risks for vulnerable users. But changes are afoot.

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X-Fibre’s New FTTP Broadband Network Goes Live in Surrey UK

5th April, 2024 (3 Comments)

Network operator X-Fibre, which is exclusively supported by UK broadband ISP Shere Internet (vertically integrated), has announced that their new self-financed Fibre-to-the-Premises (FTTP) network build recently started to go live in the Surrey Hills area of England.

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ISPA Survey Claims Using Poles for UK Broadband is Less Divisive Than Thought

4th April, 2024 (60 Comments)

The UK Internet Service Providers Association (ISPA) has conducted a new Censuswide survey of 2,563 UK respondents to assess public attitude towards using poles for overhead full fibre broadband delivery, which found that 75% of respondents “clearly recognise the benefits of having access to faster and more reliable broadband even if that is delivered via poles.”

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Ofcom Start Next Major Market Review to Boost UK Gigabit Broadband

26th March, 2024 (28 Comments)

The national UK telecoms, media and internet regulator, Ofcom, has today begun the early evidence gathering and development phase for their next major review of the UK’s wholesale telecoms market – Telecoms Access Review 2026 (TAR), which will look to make changes that “promote competition and investment” in gigabit broadband and business connectivity.

Ofcom Propose to Enable More Spectrum for UK Satellite Connectivity

22nd March, 2024 (0 Comments)

Ofcom has today published several new documents on their efforts to make more radio spectrum available for use by satellite broadband services, which includes an update on their plan to release part of the 28GHz band, a proposal to make spectrum in the Q, V and E bands available and a proposal to grant Kepler an earth station licence.

Ofcom Protect UK Consumers from Mobile Roaming BILL SHOCKS UPDATE

22nd March, 2024 (12 Comments)

The UK telecoms regulator, Ofcom, has today finalised new rules – due to be enforced from 1st October 2024 – that will require mobile network operators, such as Three UK, Vodafone, EE and O2 (inc. MVNO operators), to protect consumers who travel abroad from mobile BILL SHOCKS on data (broadband), call and text charges.