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Articles for Category Tag - Sky Broadband

Sky Glass and Sky Stream OS v1.3 Update to Add New UK Features

17th April, 2024 (25 Comments)

Sky (Sky Broadband) has today announced plans to deploy the next major new update (Entertainment OS v1.3) for the operating system firmware (software) that underpins their broadband-based Sky Glass and Sky Stream pay TV platforms, which will introduce a variety of new features when it begins rolling out in the next few weeks.

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Ofcom Sees Virgin Media Attract Most UK Broadband Gripes in Q4 2023 UPDATE

17th April, 2024 (15 Comments)

Ofcom has published their latest study of UK consumer complaints for Q4 2023, which once again names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

Sky Mobile UK Customers Still Suffering Connectivity Problems UPDATE2

12th April, 2024 (36 Comments)

Some of Sky Mobile’s customers are continuing to experience connectivity (calls and data) problems today after the operator suffered a large disruption to 3G, 4G and 5G services yesterday afternoon, which Sky initially claimed to have fixed. The remaining issue seems to only be impacting data (mobile broadband) connectivity and not calling.

Sky TV Customers Offered Free Hayu for 3 Months with Sky VIP

9th April, 2024 (9 Comments)

Customers of Sky’s UK TV service can now get subscription-based video streaming service Hayu free for 3 months, included with their Sky package. The limited-time offer is provided by Sky VIP to celebrate the launch of Hayu on Sky Q, following on from the earlier launches of Hayu on Sky Stream and Sky Glass.

The 2024 Electricity Costs of Big UK ISP Home Broadband Routers UPDATE

30th March, 2024 (44 Comments)

Some years ago we examined the electricity costs of running a modern Home Broadband connection (here), which largely reflected the price of keeping your wireless internet router (or modem) switched-on around the clock. Given the issue of energy costs, we thought it might be worth seeing how this has changed.

Smaller UK Broadband ISPs Beat BIG Providers in Which? Ranking

28th March, 2024 (20 Comments)

Consumer magazine Which? has today published the results of their latest 2024 ranking of home broadband providers, which found that smaller ISPs like CommunityFibre, Zen Internet and Hyperoptic topped the table and eclipsed the biggest providers that now mostly inhabit the bottom half of the table.

No Easy Route to FTTP from G.fast on UK ISP Sky Broadband

26th March, 2024 (28 Comments)

Customers of Sky Broadband’s old G.fast based “Ultrafast” broadband packages on Openreach’s UK network, specifically those looking to upgrade to one of the provider’s latest full fibre (FTTP) based packages, are still struggling to do so – after several years – due to the ongoing lack of a smooth upgrade path.

New Launch Date for Delayed Faster UK Broadband ISP Switching

12th March, 2024 (11 Comments)

The industry-led One Touch Switching Company (TOTSCo), which is responsible for implementing Ofcom’s solution for faster consumer switching between UK broadband ISPs on different networks (aka – One Touch Switch), has announced that the now heavily delayed system will aim to go live on 12th September 2024.

More UK Providers Commit to Protect Vulnerable Users During Digital Phone Switch UPDATE

11th March, 2024 (11 Comments)

The government has announced that seven UK broadband and phone operators, including Openreach, CityFibre, AllPoints Fibre, CommunityFibre, Ogi, KCOM and WightFibre, have today signed a charter that commits them to protect “vulnerable customers” (e.g. those with telecare devices) when upgrading phone lines to a new digital (IP) based network.

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Ofcom Pressures Big UK ISPs to Set New Broadband Switching Date

13th February, 2024 (7 Comments)

The UK telecoms regulator, Ofcom, has written a new letter that singles out big ISPs, including BT, Sky Broadband, TalkTalk and Virgin Media (VMO2), for being too slow to implement their One Touch Switch (OTS) system, which aims to make it quicker and easier for consumers to switch providers on different networks.

Virgin Media, Fibrus and Vodafone Top nPerf UK Broadband Speed Survey

12th February, 2024 (8 Comments)

European benchmarking firm nPerf has just published the results from their annual 2024 crowdsourced study into UK fixed broadband ISP performance, which finds that subscribers of Virgin Media, Fibrus and Vodafone enjoyed the best internet connection performances over the past year.

NOW Broadband Finally Launch UK Full Fibre Plan, With a Catch UPDATE

8th February, 2024 (21 Comments)

Customers of Sky UK’s sibling NOW Broadband ISP sub-brand, which is perhaps better known for its associated NOW TV streaming service, may be pleased to know that the provider has finally launched a full fibre (FTTP) package on Openreach’s network. But there’s only one option and to get it you’ll be re-directed to Sky Broadband.

UK ISP Sky Broadband Confirms Annual UK Price Increases

7th February, 2024 (16 Comments)

Customers of Sky UK’s (Sky Broadband, Comcast etc.) internet, phone and Pay TV products have today been told to brace for an average annual price hike of 6.7% (down from 8.1% last year), which is planned to be introduced from 1st April 2024. But this is mercifully lower than the rises of almost 8% (here) being introduced by their main competitors.

Uswitch 2024 Awards Name Best UK Broadband and Mobile Providers

7th February, 2024 (11 Comments)

Uswitch.com has today revealed the winners of their annual 2024 Telecoms Awards event, which among things saw UK ISP Plusnet being named as the best ‘Broadband Provider of the Year’, while CommunityFibre won the best alternative network and Tesco Mobile scooped the win for best mobile ‘Network of the Year’.

Sky UK to Cut 1,000 Staff as Broadband TV Takes Priority

30th January, 2024 (45 Comments)

Sky UK (Sky TV, Sky Broadband, Sky Mobile etc.), which is part of Comcast, has today notified staff that as many as 1,000 jobs could be cut this year as the company increasingly shifts its focus toward their internet-based (IP) TV solutions – Sky Glass and Sky Stream. Satellite TV installers are known to be one of the impacted groups.

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Ofcom Shames Virgin Media and O2 for UK Telecoms Complaints UPDATE

25th January, 2024 (37 Comments)

Ofcom has published their latest study of UK consumer complaints for Q3 2023, which names Virgin Media as the worst for attracting the most gripes about fixed broadband, landline phone and pay TV services. Meanwhile, O2, which is part of the same company, attracted the most complaints for Pay Monthly Mobile services.

Tesco Mobile, Giffgaff and Sky Mobile Make UK Customer Satisfaction Top 50

23rd January, 2024 (1 Comment)

The Institute of Customer Service (ICS) has today published their first biannual UK Customer Satisfaction Index for January 2024, which reveals that three telecoms providers made it into their table of the country’s top 50 organisations, including Tesco Mobile (5th), Giffgaff (23rd) and Sky Mobile (42nd). The odd broadband ISP also gets a nod.