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Articles for Category Tag - Virgin Media

Virgin Media UK Fixes Hyphen Conflict on Mobile Account Login

2nd August, 2018 (4 Comments)

Customers of Virgin Media’s Mobile service who have a hyphen “-” in their email address (domain) have been unable to login to their online account pages for nearly two months, which began after the cable ISP made a change that caused their sign-in page to reject related addresses (email addresses act as usernames).

Average UK Spend on Communications Services Falls for First Time Since 2013

2nd August, 2018 (3 Comments)

Ofcom has today published their annual 2018 Communications Market Report (CMR), which reveals the latest information about the take-up and impact of Broadband, Mobile, Phone, TV and Radio services across the United Kingdom (England, Scotland, Wales and N.Ireland).

Cityfibre Attack Coppersaurus of Misleading Fibre Broadband Ads

31st July, 2018 (45 Comments)

Fibre optic network builder Cityfibre has today launched the Coppersaurus campaign, which aims to draw attention to the UK’s “prehistoric broadband” and support their court case to end “misleading” uses of “fibre” terminology in ISP adverts (i.e. when it’s used to describe slower hybrid copper and fibre connections).

Now ITV Threatens to Pull TV Channels from Virgin Media UPDATE

27th July, 2018 (20 Comments)

Cable TV and broadband operator Virgin Media UK is facing somewhat of a double kick in the balls this week. After failing to reach a deal to keep the popular UKTV channels (here), it’s now emerged that ITV are allegedly also threatening to pull their channels from the platform (possibly as early as this weekend).

Ofcom Sets Out Changes to Fuel UK Full Fibre Broadband Rollout

24th July, 2018 (19 Comments)

The national telecoms regulator has today followed yesterday’s Future Telecoms Infrastructure Review (here) by setting out the core regulatory changes that they intend to pursue, which will support the government’s new plan and aim to spread Gigabit capable “full fibre” (FTTP) broadband ISP networks to all by 2033.

Engine Claims Customer Service at UK Broadband ISPs is Improving

23rd July, 2018 (2 Comments)

The latest Engine Customer Experience Report 2018 has claimed that the UK Broadband & Pay-TV media sector has risen one spot to 8th place for best customer service and experience thanks to a 3% rise, putting it just ahead of the mobile sector and utilities (9th). But overall this is still way down the sector ranking table.

Anger as Virgin Media UK Confirm Loss of Popular UKTV Channels

23rd July, 2018 (15 Comments)

After some initial warnings last week, cable operator Virgin Media has over the weekend confirmed that “unfortunately no agreement has been reached” on the fate of their UKTV channels line-up (10 channels inc. the 5 free-to-air channels, such as Dave), which means that they’ve been pulled as of midnight on 22nd July 2018.

Virgin Media UK to Give Customers Real-Time Engineer Updates

19th July, 2018 (9 Comments)

Cable operator Virgin Media has announced that their broadband ISP and TV customers will “soon” be able to keep track of exactly when their technicians (engineers) are due to arrive for an appointment, which will be done via real-time updates on their smartphone, tablet or computer.

Ofcom Q1 2018 ISP Complaints Report Praises Sky – Shames TalkTalk

18th July, 2018 (3 Comments)

Ofcom has just published their latest Q1 2018 UK consumer complaints study, which notes that Sky Broadband attracted the least gripes for fixed line broadband and phone services, while TalkTalk attracted the most complaints for both. Pay TV and Mobile providers are also covered.

9,000 Premises in Stepps to Get Virgin Media Broadband Ultrafast

17th July, 2018 (12 Comments)

Cable ISP Virgin Media UK has today announced that 9,000 homes and businesses in the small town of Stepps (North Lanarkshire, Scotland) will be the next to gain access to their 350Mbps capable ultrafast broadband and TV network, which forms part of their on-going £3bn Project Lightning deployment.

Cityfibre Finds Support for Fibre Broadband Adverts Legal Challenge

16th July, 2018 (21 Comments)

A Censuswide survey of 3,422 home broadband ISP users has found support for Cityfibre’s legal challenge of the current UK advertising rules, which they say “misleadingly” allows so-called hybrid fibre ISPs to promote their services as being “fibre optic” despite using slower metallic cables (e.g. copper).

Virgin Media Sign UK Deal to Offer BT Sport TV in Full 4K UltraHD

11th July, 2018 (7 Comments)

Cable broadband ISP Virgin Media and BT have today signed a new multi-year agreement that, effective from 30th July 2018, will enable the former to add the BTSport TV channels in full 4K UltraHD resolution to its top triple-play bundles “at no extra cost“.

Virgin Media Build Network to More Premises in Leeds and Scotland UPDATE2

9th July, 2018 (4 Comments)

Cable ISP Virgin Media UK has announced that their 350Mbps ultrafast broadband and cable TV network has now been extended to cover 35,000 premises in Leeds (West Yorkshire, England). Next on their list to benefit is Cleckheaton, Micklefield and Osmondthorpe (plus more of Rothwell) during 2018. Plus some for Scotland.

2018 H1 – UK Fixed Superfast Broadband Coverage Tips to 95.3%

9th July, 2018 (18 Comments)

The latest independent model has estimated that the coverage of fixed “superfast broadband” (24Mbps+) ISP networks across the United Kingdom has grown to 95.3% at the end of June 2018 (up from 95.1% in March 2018), while “full fibre” (FTTP/H) networks now reach 3.82% of premises.

16 Bottles of Wine with Virgin Media UK Broadband, Phone and TV

3rd July, 2018 (26 Comments)

Drink responsibly. New subscribers to Virgin Media‘s ultrafast cable broadband ISP, specifically those who take one of their triple-play bundles with TV and phone, are now being offered an additional incentive in the form of 16 bottles from Virgin Wines or a £125 bill credit alongside existing discounts.

Virgin Media UK Extend to Ballyclare and Portadown in Northern Ireland

2nd July, 2018 (0 Comments)

Cable ISP Virgin Media has announced that up to 5,000 properties in Ballyclare and 1,200 in Portadown, Northern Ireland, will be the next to gain access to their 350Mbps capable ultrafast broadband and TV services under the on-going £3bn Project Lightning network extension.

Virgin Media Business Offer Mobile Handsets with 350Mb Broadband

28th June, 2018 (5 Comments)

Cable ISP Virgin Media Business is to begin offering mobile handsets to UK SME subscribers who take one of their “Voom Fibre” 350Mbps business unlimited ultrafast broadband services, including discounts if they choose a Samsung or Apple model device.