{"id":10064,"date":"2015-09-07T11:04:35","date_gmt":"2015-09-07T10:04:35","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=10064"},"modified":"2015-09-07T11:12:24","modified_gmt":"2015-09-07T10:12:24","slug":"ee-uk-botches-customer-emails-after-domain-renewal-fail","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2015\/09\/ee-uk-botches-customer-emails-after-domain-renewal-fail.html","title":{"rendered":"EE UK Botches Customer Emails After Domain Renewal Fail"},"content":{"rendered":"<p>Customers of telecoms provider <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a>, specifically those who still use an old Freeserve (<em>fsnet.co.uk<\/em>) email address that dates back to the days of <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/dialup\">dialup<\/a> Internet access, appear to have been left without working email after the operator apparently forgot to renew its own web domain.<\/p>\n<p><!--more--><\/p>\n<p>Related users began complaining of problems with sending and receiving email on <strong>fsnet.co.uk<\/strong> addresses at the end of last week and a quick domain check\u00a0suggested that the registrant (Orange) allowed the domain to expire.<\/p>\n<p>Some website hosts usually allow a month or so of grace to resolve such problems, but <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> appears to have taken a bit too long to correct the issue and this left users without a working email address.<\/p>\n<blockquote><p><span style=\"color: #339966;\"><strong>Fsnet.co.uk Domain Check Report<\/strong><\/span><\/p>\n<p>Lookup failed: fsnet.co.uk Host not found<\/p>\n<p><strong>Network IP address lookup:<\/strong><br \/>\nDomain name: fsnet.co.uk<br \/>\nRegistrant: ORANGE HOME UK PLC<\/p>\n<p><strong>Relevant dates:<\/strong><br \/>\nRegistered on: 04-Aug-1999<br \/>\nExpiry date: 04-Aug-2015<br \/>\nLast updated: 29-Jun-2015<\/p>\n<p>Registration status: Renewal required.<\/p>\n<p>*** This registration has been SUSPENDED. ***<\/p><\/blockquote>\n<p>Naturally users were less than pleased, with those posting on a related <a href=\"http:\/\/community.ee.co.uk\/t5\/Other-Devices\/Domain-fsnet-co-uk-Expiry-date-04-08-2015-how-about-email\/m-p\/342679#M5337\" target=\"_blank\">forum topic<\/a> or <a href=\"http:\/\/community.ee.co.uk\/t5\/Other-EE-Services\/Fsnet-mail-problems-today\/m-p\/342587\" target=\"_blank\">two<\/a> describing it as an &#8220;<em>absolute disgrace<\/em>&#8220;, while another said he was &#8220;<em>Absolutely furious having spent all morning trying to sort out connections<\/em>&#8220;. Apparently those who contacted the ISP to complain were merely told that it was a &#8220;<em>server issue<\/em>&#8220;, albeit one that would be resolved.<\/p>\n<p>The good news is that <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> did finally get around to correcting the problem and email has now returned to normal. As a quick history lesson, <strong>Freeserve<\/strong> was a very popular dial-up provider during the late 1999&#8217;s and they became <strong>Wanadoo<\/strong> in 2005 (part of France Telecom), which only a few years later was rebranded again to <strong>Orange<\/strong> and then the merger with T-Mobile resulted in the brand changing again to EE (Everything Everywhere).<\/p>\n<p>As ever we usually recommend that broadband subscribers try to keep their email and ISPs separate, as otherwise it can be harder to switch providers in the future. The market is chocked full of dedicated email providers, many of which are free and some\u00a0will even allow you to use your own domain name for a small fee.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customers of telecoms provider EE, specifically those who still use an old Freeserve (fsnet.co.uk) email address that dates back to the days of dialup Internet access, appear to have been left without working email after the operator apparently forgot to renew its own web domain.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[405],"class_list":["post-10064","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-ee"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>EE UK Botches Customer Emails After Domain Renewal Fail - 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