{"id":10087,"date":"2015-09-09T11:22:51","date_gmt":"2015-09-09T10:22:51","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=10087"},"modified":"2015-09-09T11:22:51","modified_gmt":"2015-09-09T10:22:51","slug":"ofcom-investigates-vodafone-uk-complaint-of-bt-ethernet-delays","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2015\/09\/ofcom-investigates-vodafone-uk-complaint-of-bt-ethernet-delays.html","title":{"rendered":"Ofcom Investigates Vodafone UK Complaint of BT Ethernet Delays"},"content":{"rendered":"<p>The national telecoms regulator has opened a new investigation after <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a> complained that BTOpenreach failed to meet its obligations to them by both &#8220;<em>delaying provision<\/em>&#8221; of its Ethernet (high-capacity data line) services without their consent and then &#8220;<em>failing to compensate<\/em>&#8221; for that delay.<\/p>\n<p><!--more--><\/p>\n<p><a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a>&#8217;s rules impose an obligation upon <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a> to provide its services &#8220;<em>as soon as reasonably practicable and on fair and reasonable terms<\/em>&#8221; and to publish and adhere to reference offers for the provision of Ethernet Services. But <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a> suggests that <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/openreach\" target=\"_blank\">Openreach<\/a> has been using the <strong>Deemed Consent <\/strong>mechanism in its <a href=\"https:\/\/www.openreach.co.uk\/orpg\/home\/products\/ethernetservices\/contracts\/contracts\/notification_connectivity_services_schedule4_issue9.pdf\" target=\"_blank\">contracts<\/a> (clause 2.3) to &#8220;<em>inappropriately<\/em>&#8221; delay\u00a0service provision.<\/p>\n<p>The relevant consent clause exists to cover a variety of factors that could cause delays, such as when <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/openreach\" target=\"_blank\">Openreach<\/a> needs to deal with damage to its infrastructure, clear blocked cable ducts, tackle asbestos, gain specific approves for street works or a variety of other issues.<\/p>\n<blockquote class=\"bq1\"><p><strong><a href=\"http:\/\/stakeholders.ofcom.org.uk\/enforcement\/competition-bulletins\/open-cases\/all-open-cases\/cw_01165\/\" target=\"_blank\">Ofcoms Statement<\/a><\/strong><\/p>\n<p><em>This dispute concerns allegations by <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a> that, in the period from 1st September 2012 to 31st January 2014, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a> has inappropriately used the Deemed Consent Mechanism in the relevant CSAs. Vodafone alleges that this has resulted in <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/openreach\" target=\"_blank\">Openreach<\/a> failing to meet its service level agreements on multiple occasions, by delaying provision of its Ethernet Services without Vodafone\u2019s consent, and by failing to compensate Vodafone for these delays in accordance with the CSA.<\/em><\/p>\n<p><em><a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a> recognises that, on the face of the referral, there appears to be a dispute between the parties that commercial negotiations have failed to resolve.<\/em><\/p><\/blockquote>\n<p>No examples of how Openreach might have made inappropriate use of this clause are offered, although <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a> will continue collecting evidence on the matter until <strong>23rd September 2015<\/strong> and we&#8217;ll probably learn more in a few months\u2019 time, assuming the regulator finds enough grounds to take action.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The national telecoms regulator has opened a new investigation after Vodafone complained that BTOpenreach failed to meet its obligations to them by both &#8220;delaying provision&#8221; of its Ethernet (high-capacity data line) services without their consent and then &#8220;failing to compensate&#8221; for that delay.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,472,478,36,69,96],"class_list":["post-10087","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-bt","tag-business","tag-ethernet","tag-ofcom-regulation","tag-bt-openreach","tag-vodafone"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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