{"id":10399,"date":"2015-10-21T08:36:16","date_gmt":"2015-10-21T07:36:16","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=10399"},"modified":"2015-10-21T08:36:16","modified_gmt":"2015-10-21T07:36:16","slug":"ee-uk-home-broadband-tops-927000-subscribers-as-growth-slows","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2015\/10\/ee-uk-home-broadband-tops-927000-subscribers-as-growth-slows.html","title":{"rendered":"EE UK Home Broadband Tops 927,000 Subscribers as Growth Slows"},"content":{"rendered":"

EE<\/a> reported their latest Q3 2015 results today, which revealed that their fixed line home broadband subscribers increased by just +8,000 in the quarter to total 927,000 (down sharply from +35K in Q2 and +50K in Q1). But 4G<\/a> mobile performance continued to be strong.<\/p>\n

<\/p>\n

It’s fair to say that EE<\/a> has had a bit of a rocky ride over the past month, which started with Ofcom<\/a> handing them a \u00a31 million fine\u00a0<\/strong>for shoddy customer complaints handling (here<\/a>). After that followed EXPLODING PowerBars<\/strong> (here<\/a>), a botched email domain renewal (here<\/a>) and then Ofcom<\/a>’s not especially complimentary update on customer complaints (here<\/a>).<\/p>\n

Since then EE<\/a> has pledged to reverse their shaky record on customer service (here<\/a>) and improve support for their home broadband subscribers, although all that could become a moot point once the \u00a312.5bn merger<\/strong> with BT<\/a> is approved next month or possibly a bit later (the deal seems less likely to be rejected<\/a>, but caveats may be applied).<\/p>\n

At least EE can rely on their strong mobile platform, which saw 4G<\/a> subscribers grow by 1.7 million in the quarter to total 12.6 million, which is better than the 1.5 million they added in the previous Q2 results.<\/p>\n

Neal Milsom, EE’s Chief Financial Officer, said:<\/strong><\/p>\n

“We\u2019ve seen strong commercial momentum as business and consumers embrace the benefits of our network, with more than two-thirds of postpaid mobile customers now using 4G<\/a>, providing a solid platform for the future. Our broader portfolio has boosted total connections to 31.3m. Our new Connected products range, combined with a mix of premium and low cost 4G devices, now offer more choice than ever for our customers<\/em>.”<\/p><\/blockquote>\n

The 4G customer base now represents 52% of EE’s total mobile base and their related network covers 93% of the United Kingdom’s population, which is still well above the operator\u2019s rivals that have around 70%. Meanwhile EE\u2019s “double-speed<\/em>” 4G network is also now available to 75% of the population and rising, albeit mostly in urban areas.<\/p>\n

It’s worth pointing out that their latest ultrafast capable 4G+ (LTE Advanced) network now covers around 45% of Greater London, which can improve speeds further by using Carrier Aggregation to harness more than one spectrum frequency band at a time. Trials have demonstrated peak speeds of 300-400Mbps, although real-world performance is always a lot less.<\/p>\n

On the financial front EE\u2019s quarterly turnover improved slightly to \u00a31,586m in Q3-2015 (up from \u00a31,566m in Q2) and their related operating revenue followed the trend to hit \u00a31,514m (up from \u00a31,505m).<\/p>\n","protected":false},"excerpt":{"rendered":"

EE reported their latest Q3 2015 results today, which revealed that their fixed line home broadband subscribers increased by just +8,000 in the quarter to total 927,000 (down sharply from +35K in Q2 and +50K in Q1). 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