{"id":11137,"date":"2016-02-10T12:22:14","date_gmt":"2016-02-10T12:22:14","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=11137"},"modified":"2016-02-10T12:22:14","modified_gmt":"2016-02-10T12:22:14","slug":"virgin-media-comes-top-in-uk-home-broadband-survey-2016","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2016\/02\/virgin-media-comes-top-in-uk-home-broadband-survey-2016.html","title":{"rendered":"Virgin Media Comes Top in 2016 Home Broadband ISP Survey"},"content":{"rendered":"

The latest annual UK Home Broadband Genie 2015 survey has announced that Virgin Media<\/a> came out top as the overall “Best Broadband Provider<\/em>“, although Sky Broadband<\/a> and PlusNet<\/a> also managed to pick up a few awards in different categories. Sadly TalkTalk<\/a> often found itself at the bottom of the pack.<\/p>\n

<\/p>\n

As usual the Broadband Genie<\/a> survey used information collected from 6,768 consumers, as well as the data from 7,948,513 Internet speed tests conducted in 2015 and a judging panel to help them decide this year’s winners. The survey asked respondents to rate ISPs based on their performance across a range of categories, such as customer care, tech support and satisfaction with service speeds.<\/p>\n

The judging panel included Jasmine Birtles (Founder of Moneymagpie), Matthew Evans (CEO of the Broadband Stakeholders Group), Matt Egan (Editorial Director at IDG UK), Tom Fellowes (Sale Director at Spitfire), Rob Hilborn (Head of Strategy at Broadband Genie) and Alex Scroxton (Network Editor for ComputerWeekly).<\/p>\n

Home Broadband Survey Awards<\/strong><\/span><\/p>\n

Best Broadband Provider<\/strong>
\nVirgin Media<\/a> 87%
\nPlusnet<\/a> 86%
\nSky 85%
\nEE<\/a> 81%
\nBT<\/a> 80%
\nTalkTalk<\/a> 72%<\/p>\n

Best Customer Care<\/strong>
\nSky 91%
\nVirgin Media<\/a> 90%
\nPlusnet<\/a> 89%
\nEE<\/a> 84%
\nBT<\/a> 84%
\nTalkTalk<\/a> 70%<\/p>\n

Most Reliable Broadband Provider<\/strong>
\nVirgin Media 91%
\nPlusnet 88%
\nSky 87%
\nBT<\/a> 85%
\nEE<\/a> 83%
\nTalkTalk 78%<\/p>\n

Best Technical Support<\/strong>
\nSky 90%
\nVirgin Media 89%
\nPlusnet 88%
\nBT 82%
\nEE 81%
\nTalkTalk 68%<\/p>\n

Best Value Provider<\/strong>
\nPlusnet 87%
\nEE 81%
\nSky 79%
\nVirgin Media 77%
\nTalkTalk 70%
\nBT 69%<\/p>\n

Most Recommended Provider<\/strong>
\nPlusnet 85%
\nVirgin Media 84%
\nSky 79%
\nEE 74%
\nBT 73%
\nTalkTalk 60%<\/p>\n

Best Home WiFi<\/a> Router<\/strong>
\nBT 90%
\nVirgin Media 89%
\nSky 89%
\nEE 89%
\nTalkTalk 88%
\nPlusnet 87%<\/p>\n

Fastest Provider (Download Speed)<\/strong>
\nVirgin Media 46.32Mb\/s
\nBT 21.99Mb\/s
\nZen 19.84Mb\/s
\nPlusNet 17.39Mb\/s
\nEclipse 15.47Mb\/s
\nTalkTalk 15.39Mb\/s
\nSky 13.49Mb\/s
\nEE 13.04Mb\/s
\nDemon Internet 10.39Mb\/s<\/p>\n

Customer Speed Satisfaction<\/strong>
\nVirgin Media 93%
\nSky 85%
\nPlusnet 84%
\nBT 83%
\nEE 80%
\nTalkTalk 75%<\/p>\n

Judging Panel Awards<\/strong><\/span><\/p>\n

Best Budget Provider:<\/strong> Fuel Broadband<\/p>\n

Best Bundled Provider:<\/strong> Sky Broadband<\/a><\/p>\n

Most Innovative Provider:<\/strong> Relish<\/p>\n

Best Streaming TV Service:<\/strong> Netflix<\/p>\n

Best Catch-up Service:<\/strong> iPlayer (BBC<\/a>)<\/p><\/blockquote>\n

Surveys like this only tend to focus on the biggest broadband providers and sadly this ignores the often superior support and service quality of smaller ISPs, although we note that Zen Internet<\/a>, Eclipse Internet and Demon did at least get a mention in the speedtest data. Otherwise the results should always be taken with a pinch of salt.<\/p>\n","protected":false},"excerpt":{"rendered":"

The latest annual UK Home Broadband Genie 2015 survey has announced that Virgin Media came out top as the overall “Best Broadband Provider“, although Sky Broadband and PlusNet also managed to pick up a few awards in different categories. Sadly TalkTalk often found itself at the bottom of the pack.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[150,474,405,427,84,66,74,475,98],"class_list":["post-11137","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-awards","tag-bt","tag-ee","tag-fuel-broadband","tag-plusnet","tag-sky-broadband","tag-talktalk","tag-virgin-media","tag-zen-internet"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nVirgin Media Comes Top in 2016 Home Broadband ISP Survey - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The latest annual UK Home Broadband Genie 2015 survey has announced that Virgin Media came out top as the overall "Best Broadband Provider", although Sky\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2016\/02\/virgin-media-comes-top-in-uk-home-broadband-survey-2016.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Virgin Media Comes Top in 2016 Home Broadband ISP Survey - 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