{"id":11691,"date":"2016-05-14T07:49:42","date_gmt":"2016-05-14T06:49:42","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=11691"},"modified":"2016-05-14T07:52:42","modified_gmt":"2016-05-14T06:52:42","slug":"uk-rail-commuters-pay-extra-better-internet-connectivity","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2016\/05\/uk-rail-commuters-pay-extra-better-internet-connectivity.html","title":{"rendered":"UK Rail Commuters Would Pay Extra for Better Internet Connectivity"},"content":{"rendered":"

A new survey commissioned by the Government’s Department for Transport has examined the value of Internet access to train users, finding that 54% of people perceived the quality of their on-board Internet connection to be poor or intermittent and 49% were dissatisfied with service speeds.<\/p>\n

<\/p>\n

The ‘Mobile connectivity research study<\/a>‘, which was based off responses from 2,241 individuals via a combination face-to-face surveys, online surveys and panel surveys, found that on-train Internet use was more prevalent than phone calls.<\/p>\n

Overall 56% of respondents had used the Internet on the train before being surveyed and a further 9% expected to use it after the survey, while the corresponding figures for phone calls were 34% and 12% respectively. Some 15% connected to the Internet by only using the Train’s on-board WiFi<\/a>, while virtually everybody else preferred to use a Mobile Broadband (3G<\/a> or 4G<\/a>) based connection and a small proportion used a mix of WiFi<\/a> and Mobile (21%).<\/p>\n

As with phone use, Internet use was also more common among business passengers and commuters in the sample, with 73% and 75% having used the internet, or expecting to use it, compared to 58% of leisure passengers. There is also a similarly sized difference by journey length. Some 72% of respondents with a journey length over two hours either used, or were likely to use the internet, compared with 53% of respondents with a journey length of less than 30 minutes.<\/p>\n

Interestingly, of the 21% who used WiFi<\/a> at some point when on board a train, most 79% received it as a free service and just 10% paid extra (costs ranged from +\u00a32 to +\u00a315). Sadly using a train in the United Kingdom is often anything but cheap, yet despite that fact it’s noted how “people in all segments were willing to pay a significant uplift on their fare<\/em>” (between 9% and 17%) to get a “basic level of Internet provision<\/em>“, but smaller additional increments to reach the higher levels of service.<\/p>\n

However the survey noted that 34% of passengers would not change their on-train Internet usage if the quality improved, while 32% would spend more time on the same applications and 15% would make use of applications that benefited from a better connection.<\/p>\n

At this point the survey goes into a lot more detail and becomes harder to summarise. In any case we think there’s a counter argument to be made here, which is that the on-board connectivity should already be delivering a basic level of Internet provision and to do so within the existing pricing structure. Now here’s our own snap poll (results are cached and display may only update once a day).<\/p>\n

[poll id=”7”]<\/p>\n","protected":false},"excerpt":{"rendered":"

A new survey commissioned by the Government’s Department for Transport has examined the value of Internet access to train users, finding that 54% of people perceived the quality of their on-board Internet connection to be poor or intermittent and 49% were dissatisfied with service speeds.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[62,61,60,78,476],"class_list":["post-11691","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-3g","tag-4g","tag-mobile-broadband","tag-trains","tag-wifi"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nUK Rail Commuters Would Pay Extra for Better Internet Connectivity - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A new survey commissioned by the Government's Department for Transport has examined the value of Internet access to train users, finding that 54% of\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2016\/05\/uk-rail-commuters-pay-extra-better-internet-connectivity.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UK Rail Commuters Would Pay Extra for Better Internet Connectivity - 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