{"id":12930,"date":"2016-11-18T11:15:37","date_gmt":"2016-11-18T11:15:37","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=12930"},"modified":"2016-11-18T11:15:37","modified_gmt":"2016-11-18T11:15:37","slug":"zen-internet-tops-uk-broadband-survey-talktalk-bottom","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2016\/11\/zen-internet-tops-uk-broadband-survey-talktalk-bottom.html","title":{"rendered":"Zen Internet Tops Which? UK Broadband Survey, But TalkTalk Bottom"},"content":{"rendered":"<p>Consumer magazine <a href=\"http:\/\/www.which.co.uk\" target=\"_blank\">Which?<\/a> has published the outcome from their latest H2 2016 reader survey of broadband ISP satisfaction, which for the 10th time has named <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/zen_internet\" target=\"_blank\">Zen Internet<\/a> the best of the bunch. Sadly the news isn&#8217;t so good for <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a>, which had the lowest customer satisfaction score of 37%.<\/p>\n<p><!--more--><\/p>\n<p>The survey itself was conducted between August and September 2016 with 4,485 members of the magazine (those who subscribe to a broadband, phone and or related TV service). As usual the respondents were asked to rate their ISP using a mix of several different categories (e.g. speed, customer support \/ service, reliability, value for money, clarity of bills, ease of set-up).<\/p>\n<p>Overall Zen came top of the table with a customer score of 85%, which represents an improvement from the 83% they received in March 2016.<\/p>\n<blockquote><p><span style=\"color: #339966;\"><strong>Broadband Satisfaction Survey Results H2 2016 (H1 Result)<\/strong><\/span><br \/>\n1. <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/zen_internet\" target=\"_blank\">Zen Internet<\/a> 85% (83%)<br \/>\n2. <a href=\"http:\/\/www.ispreview.co.uk\/isp_list\/ISP_Detail_Fixed_Line_Broadband.php?UtilityWarehouse-203\" target=\"_blank\">Utility Warehouse<\/a> 80% (80%)<br \/>\n3. John Lewis Broadband 69% (64%)<br \/>\n4. <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/plusnetuk\" rel=\"nofollow\" target=\"_blank\">Plusnet<\/a> 68% (65%)<br \/>\n5. Post Office 55% (59%)<br \/>\n6. <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> 53% (54%)<br \/>\n7. <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/bskyb\" rel=\"nofollow\" target=\"_blank\">Sky Broadband<\/a> 53% (50%)<br \/>\n8. <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> 47% (49%)<br \/>\n9. <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a> 46% (58%)<br \/>\n10. <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a> 41% (47%)<br \/>\n11. <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a> 37% (38%)<\/p><\/blockquote>\n<p>Most of the providers saw an improvement in their scores from the H1 2016 result, although we note that the Post Office, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a> suffered a particularly nasty fall from the previous survey. However you&#8217;ll need to buy a copy of the magazine in order to get a full breakdown of the results.<\/p>\n<p>Andrew Fryatt, Zen&#8217;s MD for Small Business and Residential, said: &#8220;<em>We\u2019re honoured to again be named a Which? Recommended Provider &#8230; But we\u2019re not complacent &#8211; we know there is always room for improvement. Our aim is to get even better and stay a few steps ahead of our competition. We continue to invest heavily in both our network and our service model.<\/em>&#8221;<\/p>\n<p>As usual there are some caveats to this survey and readers will note the distinct lack of other small and highly reputable ISPs, such as AAISP or <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/idnet\" target=\"_blank\">IDNet<\/a> etc. The magazine\u2019s survey sample was simply too small to cover the entire market and so we only get a partial reflection; take with a pinch of salt.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Consumer magazine Which? has published the outcome from their latest H2 2016 reader survey of broadband ISP satisfaction, which for the 10th time has named Zen Internet the best of the bunch. Sadly the news isn&#8217;t so good for TalkTalk, which had the lowest customer satisfaction score of 37%.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[150,474,405,84,113,66,34,74,475,96,98],"class_list":["post-12930","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-awards","tag-bt","tag-ee","tag-plusnet","tag-postoffice","tag-sky-broadband","tag-statistics","tag-talktalk","tag-virgin-media","tag-vodafone","tag-zen-internet"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Zen Internet Tops Which? 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