{"id":13523,"date":"2017-02-21T14:24:12","date_gmt":"2017-02-21T14:24:12","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=13523"},"modified":"2017-02-21T14:24:12","modified_gmt":"2017-02-21T14:24:12","slug":"plusnet-virgin-media-come-top-2017-home-broadband-isp-survey","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2017\/02\/plusnet-virgin-media-come-top-2017-home-broadband-isp-survey.html","title":{"rendered":"Plusnet and Virgin Media Come Top in 2017 Home Broadband ISP Survey"},"content":{"rendered":"<p>The annual Broadband Genie 2017 survey has today handed their award for &#8220;<em>Best Broadband Provider<\/em>&#8221; to <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/plusnetuk\" rel=\"nofollow\" target=\"_blank\">Plusnet<\/a> after they came top in five out of seven categories and secured a consumer satisfaction score of 74%. Elsewhere <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> also picked up several awards.<!--more--><\/p>\n<p>As usual the <a href=\"https:\/\/www.broadbandgenie.co.uk\/broadband\/survey\/2017\" target=\"_blank\">Broadband Genie<\/a> survey is largely based upon online feedback collected from 3,958 consumers in the UK (OnePoll), as well as the data from just 20,018 speedtest results using the testing tool provided on their website. The survey asked respondents to rate ISPs based on their performance across a range of categories, such as customer support, technical support, value for money, reliability and service speeds etc.<\/p>\n<p>A small number of the awards were also handed out by a judging panel, which included Carrie-Ann Skinner (TStrategy Manager at the Good Housekeeping Institute), Jasmine Birtles (Founder of Moneymagpie), Matthew Evans (CEO of the Broadband Stakeholder Group), Tom Fellowes (Sale Director at Wavenet) and Rob Hilborn (Head of Strategy at Broadband Genie).<\/p>\n<blockquote><p><span style=\"color: #339966;\"><strong>2017 Home Broadband Survey Awards<\/strong><\/span><\/p>\n<p><strong>Best Broadband Provider<\/strong><br \/>\n<u>WINNER:<\/u> <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/plusnetuk\" rel=\"nofollow\" target=\"_blank\">Plusnet<\/a> 74%<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> 72%<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/bskyb\" rel=\"nofollow\" target=\"_blank\">Sky Broadband<\/a> 70%<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> 69%<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a> 66%<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a> 63%<\/p>\n<p><strong>Best Customer Care<\/strong><br \/>\n<u>WINNER:<\/u> <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/plusnetuk\" rel=\"nofollow\" target=\"_blank\">Plusnet<\/a> 78%<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/bskyb\" rel=\"nofollow\" target=\"_blank\">Sky Broadband<\/a> 74%<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a> 72%<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> 71%<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a> 66%<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a> 64%<\/p>\n<p><strong>Most Reliable Broadband Provider<\/strong><br \/>\n<u>WINNER:<\/u> Virgin Media 76%<br \/>\nPlusnet 75%<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/bskyb\" rel=\"nofollow\" target=\"_blank\">Sky Broadband<\/a> 74%<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a> 72%<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> 71%<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a> 69%<\/p>\n<p><strong>Best Technical Support<\/strong><br \/>\n<u>WINNER:<\/u> Plusnet 77%<br \/>\nVirgin Media 74%<br \/>\nSky Broadband 74%<br \/>\nEE 72%<br \/>\nBT 68%<br \/>\nTalkTalk 66%<\/p>\n<p><strong>Best Value Provider<\/strong><br \/>\n<u>WINNER:<\/u> Plusnet 77%<br \/>\nEE 75%<br \/>\nTalkTalk 73%<br \/>\nSky Broadband 70%<br \/>\nVirgin Media 67%<br \/>\nBT 64%<\/p>\n<p><strong>Most Recommended Provider<\/strong><br \/>\n<u>WINNER:<\/u> Plusnet 67%<br \/>\nVirgin Media 64%<br \/>\nSky Broadband 58%<br \/>\nEE 52%<br \/>\nBT 49%<br \/>\nTalkTalk 41%<\/p>\n<p><strong>Most Trustworthy Provider<\/strong><br \/>\n<u>WINNER:<\/u> Plusnet 76%<br \/>\nSky Broadband 73%<br \/>\nEE 73%<br \/>\nVirgin Media 72%<br \/>\nBT 70%<br \/>\nTalkTalk 64%<\/p>\n<p><strong>Fastest Provider<\/strong><br \/>\n<u>WINNER:<\/u> Virgin Media 65.78 Mb\/s<br \/>\n<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a> 35.14 Mb\/s<br \/>\nBT 29.24 Mb\/s<br \/>\nPlusnet 21.66 Mb\/s<br \/>\nEE 18.2 Mb\/s<br \/>\nTalkTalk 18.15 Mb\/s<br \/>\nSky Broadband 15.38 Mb\/s<\/p>\n<p><strong>Customer Speed Satisfaction<\/strong><br \/>\n<u>WINNER:<\/u> Virgin Media 81%<br \/>\nPlusnet 70%<br \/>\nBT 70%<br \/>\nSky Broadband 69%<br \/>\nEE 67%<br \/>\nTalkTalk 66%<\/p>\n<p><span style=\"color: #339966;\"><strong>Judging Panel Awards<\/strong><\/span><\/p>\n<p><strong>Best Budget Provider<\/strong><br \/>\n<u>WINNER:<\/u> <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/originbb\" target=\"_blank\">Origin Broadband<\/a><\/p>\n<p><strong>Best Bundled Provider<\/strong><br \/>\n<u>WINNER:<\/u> Sky<\/p>\n<p><strong>Most Innovative Provider<\/strong><br \/>\n<u>WINNER:<\/u> <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/hyperopticfibre\" rel=\"nofollow\" target=\"_blank\">Hyperoptic<\/a><\/p>\n<p><strong>Best Streaming TV Service<\/strong><br \/>\n<u>WINNER:<\/u> Netflix<\/p>\n<p><strong>Best Catch-up Service<\/strong><br \/>\n<u>WINNER:<\/u> <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/bbc\" target=\"_blank\">BBC<\/a> iPlayer<\/p><\/blockquote>\n<p>It&#8217;s worth pointing out that surveys like the one above only tend to focus on the biggest broadband providers and sadly this often ignores smaller ISPs, many of which may be able to offer superior service quality and support. In other words, the results should always be taken with a pinch of salt. However it&#8217;s good to see that the panel of judges were at least able to recognise a couple of smaller providers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The annual Broadband Genie 2017 survey has today handed their award for &#8220;Best Broadband Provider&#8221; to Plusnet after they came top in five out of seven categories and secured a consumer satisfaction score of 74%. Elsewhere Virgin Media also picked up several awards.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[150,474,405,148,84,66,74,475],"class_list":["post-13523","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-awards","tag-bt","tag-ee","tag-hyperoptic","tag-plusnet","tag-sky-broadband","tag-talktalk","tag-virgin-media"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Plusnet and Virgin Media Come Top in 2017 Home Broadband ISP Survey - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The annual Broadband Genie 2017 survey has today handed their award for &quot;Best Broadband Provider&quot; to Plusnet after they came top in five out of seven\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2017\/02\/plusnet-virgin-media-come-top-2017-home-broadband-isp-survey.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Plusnet and Virgin Media Come Top in 2017 Home Broadband ISP Survey - 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