{"id":15746,"date":"2018-03-21T11:01:58","date_gmt":"2018-03-21T11:01:58","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=15746"},"modified":"2018-03-21T11:01:58","modified_gmt":"2018-03-21T11:01:58","slug":"plusnet-vodafone-and-virgin-media-win-2018-broadband-isp-survey","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2018\/03\/plusnet-vodafone-and-virgin-media-win-2018-broadband-isp-survey.html","title":{"rendered":"Plusnet, Vodafone and Virgin Media Win 2018 Broadband ISP Survey"},"content":{"rendered":"

The annual Broadband Genie 2018 survey has today handed several awards to Plusnet<\/a>, Vodafone<\/a> and Virgin Media<\/a> for taking the top spots in various different ISP performance categories. Overall budget ISP Plus.net scooped the most wins, as well as the headline ‘Best Broadband Provider<\/em>‘ award.<\/p>\n

As usual the Broadband Genie<\/a> survey is largely based upon online feedback collected from 4,490 consumers in the UK (OnePoll), as well as data from just 9,000 speedtest results using the testing tool provided on their website (conducted throughout 2017). The survey then asked respondents to rate their ISPs based on performance across a range of categories, such as customer support, technical support, value for money, reliability and service speeds etc.<\/p>\n

The caveat with having such a small sample size is that this survey can only cover the biggest broadband providers, which typically ignores the smaller ISPs that so often deliver superior service quality and support. Another caveat stems from using speedtests to rank ISPs, which can be a problem if one provider has more customers on a slower package than others. In other words, the results should be taken with a pinch of salt.<\/p>\n

2018 Broadband Genie Awards<\/strong><\/span><\/p>\n

Best Broadband Provider<\/strong><\/p>\n

\n
Plusnet<\/a> 78.0%<\/dt>\n
Virgin Media<\/a> 75.1%<\/dt>\n
EE<\/a> 74.5%<\/dt>\n
Vodafone<\/a> 74.1%<\/dt>\n
Sky Broadband<\/a> 73.6%<\/dt>\n
BT<\/a> 70.5%<\/dt>\n
TalkTalk<\/a> 66.7%<\/dt>\n<\/dl>\n

Best Customer Care<\/strong><\/p>\n

\n
Plusnet<\/a> 80.5%<\/dt>\n
EE<\/a> 76.9%<\/dt>\n
Sky 75.8%<\/dt>\n
Vodafone<\/a> 75.0%<\/dt>\n
Virgin Media<\/a> 72.8%<\/dt>\n
BT<\/a> 68.9%<\/dt>\n
TalkTalk<\/a> 64.3%<\/dt>\n<\/dl>\n

Most Reliable Broadband Provider<\/strong><\/p>\n

\n
Plusnet 78.4%<\/dt>\n
Virgin Media 78.3%<\/dt>\n
BT<\/a> 74.7%<\/dt>\n
EE<\/a> 74.7%<\/dt>\n
Sky 74.6%<\/dt>\n
Vodafone 71.9%<\/dt>\n
<\/dd>\n
TalkTalk<\/a> 69.1%<\/dt>\n<\/dl>\n

Best Value Provider<\/strong><\/p>\n

\n
Vodafone 81.0%<\/dt>\n
Plusnet 79.1%<\/dt>\n
EE 77.6%<\/dt>\n
TalkTalk 76.4%<\/dt>\n
Sky 72.8%<\/dt>\n
Virgin Media 69.5%<\/dt>\n
<\/dd>\n
BT 65.0%<\/dt>\n<\/dl>\n

Most Recommended Provider<\/strong><\/p>\n

\n
Plusnet 78.3%<\/dt>\n
Virgin Media 73.2%<\/dt>\n
EE 72.7%<\/dt>\n
Sky 71.1%<\/dt>\n
BT 66.3%<\/dt>\n
Vodafone 65.7%<\/dt>\n
<\/dd>\n
TalkTalk 61.1%<\/dt>\n<\/dl>\n

Most Trustworthy Provider<\/strong><\/p>\n

\n
Plusnet 80.8%<\/dt>\n
EE 77.1%<\/dt>\n
Vodafone 76.4%<\/dt>\n
Sky 76.3%<\/dt>\n
Virgin Media 75.4%<\/dt>\n
BT 73.7%<\/dt>\n
<\/dd>\n
TalkTalk 67.0%<\/dt>\n<\/dl>\n

Fastest Provider – Downloading<\/strong><\/p>\n

\n
Virgin Media 85.0 Mb\/s<\/dt>\n
Vodafone 34.9 Mb\/s<\/dt>\n
BT 25.3 Mb\/s<\/dt>\n
Plusnet 20.6 Mb\/s<\/dt>\n
TalkTalk 20.4 Mb\/s<\/dt>\n
EE 19.2 Mb\/s<\/dt>\n
Sky 13.6 Mb\/s<\/dt>\n<\/dl>\n

Fastest Provider – Uploading<\/strong><\/p>\n

\n
Vodafone 8.1 Mb\/s<\/dt>\n
Virgin Media 7.0 Mb\/s<\/dt>\n
BT 6.3 Mb\/s<\/dt>\n
EE 5.0 Mb\/s<\/dt>\n
TalkTalk 3.9 Mb\/s<\/dt>\n
Plusnet 3.6 Mb\/s<\/dt>\n
Sky 3.2 Mb\/s<\/dt>\n<\/dl>\n

Customer Speed Satisfaction<\/strong><\/p>\n

\n
Virgin Media 80.3%<\/dt>\n
Vodafone 78.5%<\/dt>\n
Plusnet 74.1%<\/dt>\n
BT 73.0%<\/dt>\n
Sky 72.3%<\/dt>\n
EE 72.0%<\/dt>\n
TalkTalk 67.8%<\/dt>\n<\/dl>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"

The annual Broadband Genie 2018 survey has today handed several awards to Plusnet, Vodafone and Virgin Media for taking the top spots in various different ISP performance categories. Overall budget ISP Plus.net scooped the most wins, as well as the headline ‘Best Broadband Provider‘ award.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[150,474,405,148,84,66,74,475,96],"class_list":["post-15746","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-awards","tag-bt","tag-ee","tag-hyperoptic","tag-plusnet","tag-sky-broadband","tag-talktalk","tag-virgin-media","tag-vodafone"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nPlusnet, Vodafone and Virgin Media Win 2018 Broadband ISP Survey - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The annual Broadband Genie 2018 survey has today handed several awards to Plusnet, Vodafone and Virgin Media for taking the top spots in various different\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2018\/03\/plusnet-vodafone-and-virgin-media-win-2018-broadband-isp-survey.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Plusnet, Vodafone and Virgin Media Win 2018 Broadband ISP Survey - 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