{"id":17231,"date":"2018-10-18T11:02:38","date_gmt":"2018-10-18T10:02:38","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=17231"},"modified":"2018-10-18T12:21:11","modified_gmt":"2018-10-18T11:21:11","slug":"customers-of-uk-isp-origin-broadband-facing-shock-disconnection","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2018\/10\/customers-of-uk-isp-origin-broadband-facing-shock-disconnection.html","title":{"rendered":"Customers of UK ISP Origin Broadband Facing Shock Disconnection"},"content":{"rendered":"<p>Sporadic reports are coming in this morning from customers of the Doncaster-based ISP <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/originbb\" target=\"_new\">Origin Broadband<\/a>, which appears to be giving some of their subscribers just 30 days&#8217; notice to change ISP before they are disconnected due to a &#8220;<em>network restructure outside of our control<\/em>.&#8221;<!--more--><\/p>\n<p>So far we know of very few Origin subscribers that have this morning received the notification email about their planned disconnection, which has been confirmed as authentic via Origin&#8217;s Twitter support team. What isn&#8217;t clear is why this situations is so suddenly occurring (&#8220;<em>network restructure<\/em>&#8221; is an odd term to use and one that doesn&#8217;t give us any real indication of the underlying problem).<\/p>\n<p>We have shot off a number of emails to our contacts within Origin in the hope getting to the bottom of this and finding out how widespread the impact is. In the meantime we&#8217;ve pasted a copy of the letter they&#8217;re sending out below.<\/p>\n<blockquote><p><span style=\"color: #339966;\"><strong>Origin&#8217;s Shock Disconnection Letter<\/strong><\/span><\/p>\n<p>Dear *******,<\/p>\n<p>We\u2019re sorry to let you know that, due to a network restructure outside of our control, we can no longer offer you your current services. We understand this is inconvenient for you and that\u2019s why we\u2019re giving you time to find another provider by giving you 30 days notice from 17 October 2018.<\/p>\n<p>With any broadband provider, there\u2019s usually a 14 day lead-time for your order to go through. We recommend you place an order before the end of October, so there will be no interruption of service. You\u2019ll continue to receive a service from us until the 17th November 2018, but we won\u2019t charge you for your last months bill for line rental and broadband. Please note, you may be charged for any calls outside of a pre-agreed plan you incur during this time<\/p>\n<p>As a valued customer, we\u2019re sorry we need to do this. We want to help your move go as smoothly as possible, so we\u2019ve listed some websites where you\u2019ll be able to see what\u2019s available in your area: [sites]<\/p>\n<p>If you need any further support, please contact our customer service team on 0330 024 17 77.<\/p>\n<p>Best wishes<\/p>\n<p>Your Origin team<\/p><\/blockquote>\n<p><strong>UPDATE 11:55am<\/strong><\/p>\n<p>A spokesperson for <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/originbb\" target=\"_blank\">Origin Broadband<\/a> has informed us that they are in the &#8220;<em>process of ending a commercial relationship<\/em>&#8221; with one of their suppliers, who previously allowed them to serve customers where their network didn&#8217;t have coverage.<\/p>\n<blockquote class=\"bq1\"><p><strong>Origin Statement to ISPreview.co.uk<\/strong><\/p>\n<p>Over the last year we have been migrating these customers onto our own network, or other partners, to ensure service levels are maintained, or improved, for them. We have been able to offer the majority of these customers Fibre products instead of <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/adsl\">ADSL<\/a> at a vastly reduced rate &#8211; and therefore enhanced their experience.<\/p>\n<p>However, as the quality of service for all customers is a priority, we made the difficult decision to have to cease a very small percentage of users, and it is these customers who received a 30 day notice period to move to another provider.<\/p>\n<p>We will be working closely with those customers to ensure they have a smooth transition to another provider.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Sporadic reports are coming in this morning from customers of the Doncaster-based ISP Origin Broadband, which appears to be giving some of their subscribers just 30 days&#8217; notice to change ISP before they are disconnected due to a &#8220;network restructure outside of our control.&#8221;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[472,441],"class_list":["post-17231","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-business","tag-yorkshire"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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