{"id":1756,"date":"2012-09-27T13:55:02","date_gmt":"2012-09-27T12:55:02","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=1756"},"modified":"2012-09-27T14:14:55","modified_gmt":"2012-09-27T13:14:55","slug":"uk-isp-talktalk-connects-customers-to-its-youview-broadband-tv-service","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2012\/09\/uk-isp-talktalk-connects-customers-to-its-youview-broadband-tv-service.html","title":{"rendered":"UK ISP TalkTalk Connects Customers to its YouView Broadband TV Service"},"content":{"rendered":"<p>Budget internet provider <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a> looks to be starting the UK roll out of their new <strong>Plus TV<\/strong> service this week, which combines a &#8220;<em>free<\/em>&#8221; <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/youview\" target=\"_blank\">YouView<\/a> (IPTV) box with the &#8220;<em>Plus<\/em>&#8221; broadband and phone bundle. Celebrity TV star <strong>Joanna Lumley<\/strong> kicked off proceedings in London today but some concerns remain.<\/p>\n<p><!--more--><\/p>\n<p>The new <strong>triple-play bundle<\/strong>, which was first announced at the end of July 2012 (<a href=\"http:\/\/www.ispreview.co.uk\/index.php\/2012\/07\/talktalk-uk-unveils-free-tv-service-and-falls-to-4-047m-broadband-subs.html\" target=\"_blank\">here<\/a>), costs from <strong>\u00a314.50 a month<\/strong>; this includes a &#8220;free&#8221; <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/youview\" target=\"_blank\">YouView<\/a> set-top-box (normally worth \u00a3299) \/ service, &#8220;<em>unlimited<\/em>&#8221; usage (FUP), free wireless router, unlimited anytime calls to UK landlines and more. On top of that customers will also need to pay from \u00a39.50 per month for Line Rental and there&#8217;s a one-off <strong>\u00a350 setup fee<\/strong> that includes the cost of an engineer visit to install the new service.<\/p>\n<p>As well as the usual Freeview channels, PVR features and catch-up TV content (iPlayer, ITV Player, 4oD and Demand5) there&#8217;s also 12 months of LOVEFiLM Instant access and the option of adding premium content via <strong>TV Boosts<\/strong>. For example, access to Sky 1, Sky 2, Sky Arts and Sky Living etc. costs an extra \u00a35 a month. Alternatively Sky Sports can be added for an extra \u00a330 or Sky Movies for an additional \u00a315 plus many more options.<\/p>\n<p>However anybody who opts for the TV service will <strong>require a new contract<\/strong>, with existing customers being forced onto an ugly 24 month term and new ones able to take out an 18 month term. Some customers have been angered by this after the ISP recently confirmed that &#8220;<em>exising discounts [would] be removed when moving to the <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a> Plus TV package<\/em>&#8220;. Hardly ideal if you&#8217;re one of the many that decided to stick with <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a> and thus signed-up again under a recent discount price expecting to receive one of their &#8220;<em>free<\/em>&#8221; TV boxes.<\/p>\n<p>Separately some customers voiced concern about a bug that was allegedly hampering <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/youview\" target=\"_blank\">YouView<\/a> implementation for users with TalkTalk&#8217;s superfast &#8220;<em>fibre optic<\/em>&#8221; broadband boosts, although a spokesman for the ISP told ISPreview.co.uk that no such problem exists. Indeed we know of two TalkTalk fibre customers that appear to have no such issues.<\/p>\n<blockquote class=\"bq1\"><p><strong>Dido Harding, CEO of TalkTalk, said in July:<\/strong><\/p>\n<p>&#8220;<em>This compelling offer is the UK\u2019s best value triple play package. It will give our customers more reasons to stay with us for longer and attract new broadband customers. It will also deliver significant value for shareholders. This is TalkTalk at its disruptive best<\/em>.&#8221;<\/p><\/blockquote>\n<p>It&#8217;s important to note that the Plus TV service is only available to customers who have access to line speeds of at least <strong>3Mbps<\/strong> (Megabits per second). The ISP also expects to extend the TV products availability to its <strong>Essentials<\/strong> customers sometime in 2013 and will eventually allow home users to install the service themselves (without having to pay a \u00a350 engineer fee).<\/p>\n<p>Suffice to say that TalkTalk are <a href=\"http:\/\/www.ispreview.co.uk\/index.php\/2012\/04\/morgan-stanley-warns-of-margin-risk-for-talktalks-new-uk-tv-service.html\" target=\"_blank\">banking their future on the new TV product<\/a> being a success, which will be measured by a hopeful reduction in churn and possible increase in subscribers. But the competition from <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/bskyb\" rel=\"nofollow\" target=\"_blank\">Sky Broadband<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a>, all of which have their own similar TV offerings, remains fierce.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Budget internet provider TalkTalk looks to be starting the UK roll out of their new Plus TV service this week, which combines a &#8220;free&#8221; YouView (IPTV) box with the &#8220;Plus&#8221; broadband and phone bundle. Celebrity TV star Joanna Lumley kicked off proceedings in London today but some concerns remain.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[45,42,74,102],"class_list":["post-1756","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-video-streaming","tag-iptv","tag-talktalk","tag-youview"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>UK ISP TalkTalk Connects Customers to its YouView Broadband TV Service - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Budget internet provider TalkTalk looks to be starting the UK roll out of their new Plus TV service this week, which combines a &quot;free&quot; YouView (IPTV) box\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2012\/09\/uk-isp-talktalk-connects-customers-to-its-youview-broadband-tv-service.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UK ISP TalkTalk Connects Customers to its YouView Broadband TV Service - 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