{"id":17778,"date":"2019-01-14T14:10:19","date_gmt":"2019-01-14T14:10:19","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=17778"},"modified":"2019-01-14T14:13:33","modified_gmt":"2019-01-14T14:13:33","slug":"broadband-switching-declines-as-hard-up-brits-see-slower-speeds","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/01\/broadband-switching-declines-as-hard-up-brits-see-slower-speeds.html","title":{"rendered":"Broadband Switching Declines as Hard Up Brits See Slower Speeds"},"content":{"rendered":"<p><a class=\"shortlink shortlink-133 shortlink-chref\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\" rel=\"\" title=\"ofcom\" data-chref=\"https:\/\/www.ofcom.org.uk\">Ofcom<\/a> has today published a new report, which examines how affordability, take-up and engagement with UK telecoms, TV and postal services compares via different groups. Overall 13% of broadband and phone consumers switched ISP (down from 17% a year ago) and financially vulnerable people are less likely to have &#8220;<em>superfast<\/em>&#8221; speeds.<!--more--><\/p>\n<p>The <strong><a href=\"https:\/\/www.ofcom.org.uk\/__data\/assets\/pdf_file\/0018\/132912\/Access-and-Inclusion-report-2018.pdf\" target=\"_blank\" rel=\"noopener\">Access and Inclusion in 2018<\/a><\/strong> (PDF) report notes that people classified as being the &#8220;<em>most financially vulnerable<\/em>&#8221; are less likely to have a landline, mobile, fixed broadband and \/ or pay TV service and are more likely than average to live in a mobile-only household (28% vs an average of 21%).<\/p>\n<p>Meanwhile 1% of households in the above group say they have neither a landline nor a mobile and 3 in 10 live in households without any internet access, while 8% have access only via a mobile. The most financially vulnerable who do have broadband are also &#8220;<em>significantly less likely than average<\/em>&#8221; to have a 30Mbps+ superfast broadband ISP connection (28% vs 40%); most likely due to the higher costs involved.<\/p>\n<p>Elsewhere switching (changing provider) remains highest for the dual-play (broadband and phone) market, although it has declined a bit in the past year. In the pay-TV market switching also declined: from 8% in 2017 to 5% in 2018. Plus some 7% of consumers have switched landline provider in the stand-alone market in the past 12 months, and the same proportion have switched at least one service in their triple-play bundle (broadband, phone and TV). However mobile switching remains unchanged at 10%.<\/p>\n<p><img decoding=\"async\" class=\"ngg-singlepic ngg-none\" src=\"https:\/\/www.ispreview.co.uk\/wp-content\/gallery\/2019-uk-internet-statistics\/switching_providers_2018.png\" alt=\"switching providers 2018\" width=\"100%\" \/><\/p>\n<p>As you&#8217;d expect, seeking to reduce costs remains the main prompt for switching among dual-play, triple-play and pay-TV stand-alone customers, followed by finding a better deal with another provider. For mobile customers, it was the reverse; finding a better price\/deal with another provider (37%) was more important than seeking to reduce current costs (28%).<\/p>\n<p>Price rises by an existing ISP were also a factor that encouraged switching among dual-play (30%) and triple-play (31%) customers.<\/p>\n<blockquote><p><span style=\"color: #339966;\"><strong>Internet Related Highlights from the Report:<\/strong><\/span><\/p>\n<p>* Some 49% of those with internet at home have sent a parcel in the last month compared to 21% of those without the internet. Those with internet sent an average of 2.1 parcels in the last month compared to 1.0 sent by those without the internet.<\/p>\n<p>* Half of older (65+) dual-play customers are either out of contract (25%) or do not know their contract status (24%), significantly higher than average (38% combined).<\/p>\n<p>* Dual-play customers in the &#8216;most financially vulnerable&#8217; segment are also less certain of their contract status i.e. 19% are unsure if their contract has ended vs. 12% of those in the least financially vulnerable segment.<\/p>\n<p>* Dual-play consumers aged 55+ are more likely than other age groups to say they struggle to understand the language and terminology used (43% vs. 15%).<\/p>\n<p>* Broadband customers aged 65+ are less confident than average about speaking to their current provider about deals (75% vs. 88%), as are broadband customers with a disability (78%).<\/p>\n<p>* Older broadband consumers are significantly less likely than average to have ever changed their broadband provider (55% of broadband customers aged 65+ vs. 65% average).<\/p>\n<p>* Landline (phone) ownership fell significantly in 2018 and has coincided with a rise in the number of people aged 75+ living in mobile-only households (up to 6%).<\/p><\/blockquote>\n<p>Over the past couple of years <a class=\"shortlink shortlink-133 shortlink-chref\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\" rel=\"\" title=\"ofcom\" data-chref=\"https:\/\/www.ofcom.org.uk\">Ofcom<\/a> has taken a range of actions to help protect vulnerable consumers, including securing a \u00a37 per month line rental cut for <a class=\"shortlink shortlink-145\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" target=\"_blank\" rel=\"nofollow\" title=\"BT\">BT<\/a>\u2019s landline-only customers, as well as capping call charges for directory enquiry services (118) and introducing rules requiring companies to identify and protect vulnerable customers.<\/p>\n<p>The regulator has also begun a review of broadband pricing and they&#8217;re introducing a new system of contract notification letters, which will help to keep consumers informed about what they&#8217;re currently paying for and whether or not there may be cheaper options available.<\/p>\n<p>The forthcoming 10Mbps USO may also help those in the most digitally disadvantaged areas to access a faster and more affordable broadband connection (due end of 2019).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ofcom has today published a new report, which examines how affordability, take-up and engagement with UK telecoms, TV and postal services compares via different groups. Overall 13% of broadband and phone consumers switched ISP (down from 17% a year ago) and financially vulnerable people are less likely to have &#8220;superfast&#8221; speeds.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[36,34],"class_list":["post-17778","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-ofcom-regulation","tag-statistics"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Broadband Switching Declines as Hard Up Brits See Slower Speeds - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Ofcom has today published a new report, which examines how affordability, take-up and engagement with UK telecoms, TV and postal services compares via\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2019\/01\/broadband-switching-declines-as-hard-up-brits-see-slower-speeds.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Broadband Switching Declines as Hard Up Brits See Slower Speeds - 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