{"id":1860,"date":"2012-10-13T07:38:06","date_gmt":"2012-10-13T06:38:06","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=1860"},"modified":"2012-10-13T07:38:06","modified_gmt":"2012-10-13T06:38:06","slug":"o2-uk-resolves-national-outage-of-mobile-broadband-and-phone-services","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2012\/10\/o2-uk-resolves-national-outage-of-mobile-broadband-and-phone-services.html","title":{"rendered":"O2 UK Resolves National Outage of Mobile Broadband and Phone Services"},"content":{"rendered":"<p>Customers of <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/o2uk\" rel=\"nofollow\" target=\"_blank\">O2<\/a> UK (<em><a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/giffgaffmobile\" rel=\"nofollow\" target=\"_blank\">GiffGaff<\/a><\/em>, <em>TescoMobile<\/em>) have been hit by yet another <strong>major national outage<\/strong> of the operators Mobile Broadband and phone service, which began at around midday on Friday (12th Oct 2012). Roughly <strong>10% of the providers subscribers<\/strong> have been unable to make or receive calls, send texts or use data.<\/p>\n<p><!--more--><\/p>\n<p>The problem itself was caused by a failure at a key <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/o2uk\" rel=\"nofollow\" target=\"_blank\">O2<\/a> <strong>network node<\/strong>, which is responsible for helping to connect and manage the operator\u2019s traffic. It took just over <strong>3 hours to identify and fix<\/strong> the fault (fixed at 3:30pm), although full service was not restored for everybody until the very early hours of this morning.<\/p>\n<blockquote class=\"bq1\"><p><strong>Update \u2013 13 October 00:52<\/strong><\/p>\n<p><em>Further to our previous update where some customers in some areas were unable to make or receive calls, send texts or use data, service has now been fully restored for all remaining impacted customers.<\/em><\/p>\n<p><em>Our engineers continue to monitor the situation through the night. Customers still experiencing issues should try to power the phone off and on. Once again we\u2019re sorry for any inconvenience this has caused.<\/em><\/p><\/blockquote>\n<p>The cause of <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/o2uk\" rel=\"nofollow\" target=\"_blank\">O2<\/a>&#8217;s problem appears to be different from the much larger outage that <a href=\"http:\/\/www.ispreview.co.uk\/index.php\/2012\/07\/o2-uk-hit-by-national-outage-of-mobile-broadband-and-phone-services.html\" target=\"_blank\">struck almost their entire network in July 2012<\/a>, although that will do little to disarm any criticism for allowing such a situation to reoccur so soon after the last. On the other hand O2, unlike some of their rivals (e.g. Orange UK), do at least attempt to keep customers informed about their progress.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customers of O2 UK (GiffGaff, TescoMobile) have been hit by yet another major national outage of the operators Mobile Broadband and phone service, which began at around midday on Friday (12th Oct 2012). Roughly 10% of the providers subscribers have been unable to make or receive calls, send texts or use data.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[60,32],"class_list":["post-1860","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-mobile-broadband","tag-o2"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>O2 UK Resolves National Outage of Mobile Broadband and Phone Services - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers of O2 UK (GiffGaff, TescoMobile) have been hit by yet another major national outage of the operators Mobile Broadband and phone service, which\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2012\/10\/o2-uk-resolves-national-outage-of-mobile-broadband-and-phone-services.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"O2 UK Resolves National Outage of Mobile Broadband and Phone Services - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"Customers of O2 UK (GiffGaff, TescoMobile) have been hit by yet another major national outage of the operators Mobile Broadband and phone service, which\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2012\/10\/o2-uk-resolves-national-outage-of-mobile-broadband-and-phone-services.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2012-10-13T06:38:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2012\\\/10\\\/o2-uk-resolves-national-outage-of-mobile-broadband-and-phone-services.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2012\\\/10\\\/o2-uk-resolves-national-outage-of-mobile-broadband-and-phone-services.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"O2 UK Resolves National Outage of Mobile Broadband and Phone Services\",\"datePublished\":\"2012-10-13T06:38:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2012\\\/10\\\/o2-uk-resolves-national-outage-of-mobile-broadband-and-phone-services.html\"},\"wordCount\":257,\"commentCount\":1,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"keywords\":[\"Mobile Broadband\",\"O2\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2012\\\/10\\\/o2-uk-resolves-national-outage-of-mobile-broadband-and-phone-services.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2012\\\/10\\\/o2-uk-resolves-national-outage-of-mobile-broadband-and-phone-services.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2012\\\/10\\\/o2-uk-resolves-national-outage-of-mobile-broadband-and-phone-services.html\",\"name\":\"O2 UK Resolves National Outage of Mobile Broadband and Phone Services - 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